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Disgruntled

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By (user no longer on site) OP   
over a year ago

As you may remember, I had a photo shoot done five weeks ago as a present from Dave. It made me feel on top if the world.

I spoke to the photogragher two weeks ago and asked where/when to expect delivery of the order. I was told I would have it by end of that week or begining of last week, so waited excitedly for delivery. No photos still.

I spoke to the studio today to be told as I hadnt given them a deadline the order hadnt been processed yet. Now I think this is poor customer service, or am I wrong?

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By (user no longer on site)
over a year ago

Dreadful service

Probably haven't paid the printers bill

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By *rightonsteveMan
over a year ago

Brighton - even Hove!

Crap service. Let's hope you're actually going to get the pics!

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By (user no longer on site) OP   
over a year ago


"Dreadful service

Probably haven't paid the printers bill"

Hahaha, they have thier own printers.

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By (user no longer on site) OP   
over a year ago


"Crap service. Let's hope you're actually going to get the pics! "

Its a well known company, I bloody hope so, cost him 1,400 quid in total

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By (user no longer on site)
over a year ago

Terrible Customer Service!

Tell them you want either some Discount or if you've already paid.. A few extra prints free xxx

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By (user no longer on site)
over a year ago

Have you checked readers wives this month? You're Miss June

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By *yrdwomanWoman
over a year ago

Putting the 'cum' in Eboracum

Have you requested them by a certain date now? If not make sure you do and also state that you've already spoken to them about this. Then start writing things down!

Did you sign anything? There should be a clause in there for how long it should take to process the photos. Saying you didn't 'tell them' is unacceptable. If they start getting arsy then quote Supply of Goods and Services Act to them.

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By (user no longer on site) OP   
over a year ago


"Terrible Customer Service!

Tell them you want either some Discount or if you've already paid.. A few extra prints free xxx "

Paid for at booking.

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By *rightonsteveMan
over a year ago

Brighton - even Hove!


"Crap service. Let's hope you're actually going to get the pics!

Its a well known company, I bloody hope so, cost him 1,400 quid in total"

Should have asked me. I could have saved you £1,400

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By (user no longer on site)
over a year ago


"Dreadful service

Probably haven't paid the printers bill

Hahaha, they have thier own printers.

"

Must say your pics are pretty stunning on your profile I'm in lust

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By *inky BunnyMan
over a year ago

Cardiff


"Dreadful service

Probably haven't paid the printers bill

Hahaha, they have thier own printers.

Must say your pics are pretty stunning on your profile I'm in lust "

I'm the same Hands off! lol xx

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By (user no longer on site) OP   
over a year ago


"Dreadful service

Probably haven't paid the printers bill

Hahaha, they have thier own printers.

Must say your pics are pretty stunning on your profile I'm in lust "

Why thank you choccy, im blushing

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By (user no longer on site)
over a year ago


"Terrible Customer Service!

Tell them you want either some Discount or if you've already paid.. A few extra prints free xxx

Paid for at booking."

I would still go for a partial refund

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By (user no longer on site) OP   
over a year ago


"Have you requested them by a certain date now? If not make sure you do and also state that you've already spoken to them about this. Then start writing things down!

Did you sign anything? There should be a clause in there for how long it should take to process the photos. Saying you didn't 'tell them' is unacceptable. If they start getting arsy then quote Supply of Goods and Services Act to them."

We have all the emails sent and recieved, dave has emailed them this evening, saying how unhappy we are, he has put a tracker on it too. He has said he wants a response tomorrow

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By *uke olovingmanMan
over a year ago

Gravesend

poor service babe .. not much you can do apart from not use them again

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By (user no longer on site) OP   
over a year ago

Update..

Having contacted the company sgain yesterday my pics have now been dispstched,.so should get them within 48 hours

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By (user no longer on site)
over a year ago


"Update..

Having contacted the company sgain yesterday my pics have now been dispstched,.so should get them within 48 hours"

About time too! Don't let it spoil the lovely memory of your day though.

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By *teveanddebsCouple
over a year ago

Norwich

£1400!

Blimey!

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