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Issues with contacting (non FAB) customer support.

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By *ermite12uk OP   Man
10 weeks ago

Solihull and Romford

I bought (1.5 hours ago) some anti virus software that sounds like a UK motorcycle.....But I bought it from Jeff Bezos company in the UK.

I was forced to subscribe for a year @£74.29 No problem...I have a cunning plan....and then it went downhill after that.

5 mins later I received notification that the software company presumably had debited my card by £74.29.

I've just spent the last 1.5 hours, getting nowhere, in trying to contact either company to try and get my money back.

Btw This isn't a gofundme.....yet at least

Why da fuck is everything so painfully difficult nowadays?

I genuinely think I've been scammed by 2 companies after purchasing one product, which has to be a record.

Anybody might be able to help, would be much appreciated.

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By *iss DevilWoman
10 weeks ago

Bedford

You're trying to contact customer services on a Saturday? Good luck! Some companies close their lines early, despite what their opening hours are saying. If possible, try the web chat or complain on X, worked for me regarding broadband. But yes, I agree, the customer service is terrible in a lot of cases.

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By *aizyWoman
10 weeks ago

west midlands


"I bought (1.5 hours ago) some anti virus software that sounds like a UK motorcycle.....But I bought it from Jeff Bezos company in the UK.

I was forced to subscribe for a year @£74.29 No problem...I have a cunning plan....and then it went downhill after that.

5 mins later I received notification that the software company presumably had debited my card by £74.29.

I've just spent the last 1.5 hours, getting nowhere, in trying to contact either company to try and get my money back.

Btw This isn't a gofundme.....yet at least

Why da fuck is everything so painfully difficult nowadays?

I genuinely think I've been scammed by 2 companies after purchasing one product, which has to be a record.

Anybody might be able to help, would be much appreciated."

Was it a dierct debit payment? I think you can cancel that through your bank, if its a card payment, yeah good luck with that you'll have to go through the company.

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By *iss DevilWoman
10 weeks ago

Bedford

Also, you do realise there is still antivirus software available for free?

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By *ermite12uk OP   Man
10 weeks ago

Solihull and Romford


"Also, you do realise there is still antivirus software available for free? "

It just keeps getting better...scammed thrice

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By *icecouple561Couple
Forum Mod
10 weeks ago

East Sussex


"Also, you do realise there is still antivirus software available for free?

It just keeps getting better...scammed thrice "

The free versions are ok but not as good as paid for in some respects.

We use a different one to yours. It covers 10 devices for three years and cost around £28 although that was on offer at a reduced priced. It's a full security suite not just anti virus.

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By *icecouple561Couple
Forum Mod
10 weeks ago

East Sussex

Have you paid twice?

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By *ermite12uk OP   Man
10 weeks ago

Solihull and Romford


"Have you paid twice? "

Mine originally cost £12 for 5 devices from the first well known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it I cancelled the subscription.

5 mins later my credit card said £74 had been debited.

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By *icecouple561Couple
Forum Mod
10 weeks ago

East Sussex


"Have you paid twice?

Mine originally cost £12 for 5 devices from the first well known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it I cancelled the subscription.

5 mins later my credit card said £74 had been debited."

Oh! .

Is there a tiny 'contact' button anywhere? Have you tried googling 'contact methods for xyz company'?

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By *lderflower_AppleWoman
10 weeks ago

Basingstoke

Make a claim on your credit/debit card. That's the easiest way, and it's generally an instant refund!

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By (user no longer on site)
10 weeks ago


"Have you paid twice?

Mine originally cost £12 for 5 devices from the first well known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it I cancelled the subscription.

5 mins later my credit card said £74 had been debited."

You signed up for the subscription, they charged you, now you want you're money back?

Maybe don't sign up for the subscription next time.

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By *ruella DeThrillWoman
10 weeks ago

Essex

Sounds to me like because you cancelled the subscription sneakily they have just taken 6 months worth in one hit.

Not sure that’s a scam as such…

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By *anky_PankyWoman
10 weeks ago

Filthy Fuckeryville


"Have you paid twice?

Mine originally cost £12 for 5 devices from the first well known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it I cancelled the subscription.

5 mins later my credit card said £74 had been debited.

You signed up for the subscription, they charged you, now you want you're money back?

Maybe don't sign up for the subscription next time. "

I'm glad it wasn't just me thinking that? It sounds as if you got what you paid for tbh and are upset you couldn't scam them by using it for free and cancelling quickly?

That said, does this service not come with a cooling off period though? Most things do as per UK consumer rights.

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By *electableicecreamMan
10 weeks ago

The West

People still use antivirus?

Aren't most antivirus apps really just... you know... Malware?

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By *ermite12uk OP   Man
10 weeks ago

Solihull and Romford


"Have you paid twice?

Mine originally cost £12 for 5 devices from the first well known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it I cancelled the subscription.

5 mins later my credit card said £74 had been debited.

Oh! .

Is there a tiny 'contact' button anywhere? Have you tried googling 'contact methods for xyz company'? "

There are several pages of contact methods. None giving a telephone number and all offering advice that is not specific to my needs. In terms of they've taken money when they shouldn't have done for another year at least.

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By *ermite12uk OP   Man
10 weeks ago

Solihull and Romford


"Have you paid twice?

Mine originally cost £12 for 5 devices from the first well known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it I cancelled the subscription.

5 mins later my credit card said £74 had been debited.

You signed up for the subscription, they charged you, now you want you're money back?

Maybe don't sign up for the subscription next time. "

I'd paid for the product via the first company. I was given the activation key. Which I copied and pasted into the second companies website (It's a website that you can't download anything unless you agree to a subscription.) and it just went tits from there.

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By *icecouple561Couple
Forum Mod
10 weeks ago

East Sussex

[Removed by poster at 10/05/25 11:14:47]

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By *ong-leggedblondWoman
10 weeks ago

Next Door


"Have you paid twice?

Mine originally cost £12 for 5 devices from the first well-known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it, I cancelled the subscription.

5 mins later, my credit card said £74 had been debited.

Oh! .

Is there a tiny 'contact' button anywhere? Have you tried googling 'contact methods for xyz company'?

There are several pages of contact methods. None giving a telephone number and all offering advice that is not specific to my needs. In terms of they've taken money when they shouldn't have done for another year at least."

So the subscription is for 12 months time?

Maybe the company has just taken payment as a holding payment for a few days, then a refund, similar to what some petrol stations do.

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By *icecouple561Couple
Forum Mod
10 weeks ago

East Sussex


"Have you paid twice?

Mine originally cost £12 for 5 devices from the first well known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it I cancelled the subscription.

5 mins later my credit card said £74 had been debited.

You signed up for the subscription, they charged you, now you want you're money back?

Maybe don't sign up for the subscription next time.

I'd paid for the product via the first company. I was given the activation key. Which I copied and pasted into the second companies website (It's a website that you can't download anything unless you agree to a subscription.) and it just went tits from there."

I wouldn't be surprised if there's not something in the small print of either company that means you've agreed to pay the subs.

These things are rarely made clear

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By *glyBettyTV/TS
10 weeks ago

Not in your area

£75 for anti-virus software subscription?

Bro AVG is free you know..

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By *ermite12uk OP   Man
10 weeks ago

Solihull and Romford


"I wouldn't be surprised if there's not something in the small print of either company that means you've agreed to pay the subs.

These things are rarely made clear"

Could well be correct.

Lessons learnt I think.

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By *icecouple561Couple
Forum Mod
10 weeks ago

East Sussex


"I wouldn't be surprised if there's not something in the small print of either company that means you've agreed to pay the subs.

These things are rarely made clear

Could well be correct.

Lessons learnt I think."

It's a hard lesson though.

That reminds me I must cancel my subscription to kindle unlimited before the free trial runs out

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By *ermite12uk OP   Man
10 weeks ago

Solihull and Romford


"So the subscription is for 12 months time?

Maybe the company has just taken payment as a holding payment for a few days, then a refund, similar to what some petrol stations do.

"

Fingers crossed....and thinking about it might be correct. But...I'd already paid for the product to get the activation key. Who knows. In the laps of the gods.

If this is AI they can stick it.

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By *ermite12uk OP   Man
10 weeks ago

Solihull and Romford


"Make a claim on your credit/debit card. That's the easiest way, and it's generally an instant refund! "

I think that might just be the route I have to go. Thankyou.

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By *ongAndThick123Man
10 weeks ago

UK


"Have you paid twice?

Mine originally cost £12 for 5 devices from the first well known company. Got the access code. Downloaded the software....after being forced to agree to a subscription. Once I'd downloaded it I cancelled the subscription.

5 mins later my credit card said £74 had been debited."

It sounds like there was no free trial period. So you were charged.

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By *acktopervMan
10 weeks ago

Stourport-On-Severn

If this was for a Windows 11 PC, you do know that Win 11 has it's own inbuilt antivirus and antimalware ? It's called Windows Defender.

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By *ugby 123Couple
Forum Mod
10 weeks ago

O o O oo


"Make a claim on your credit/debit card. That's the easiest way, and it's generally an instant refund!

I think that might just be the route I have to go. Thankyou."

The bank may pay it back initially but the amount can be disputed by the merchant and depending on the scenario the bank may claw it back.

I don't think something you willingly signed up for or a change of mind is covered by a chargeback.

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By *ermite12uk OP   Man
10 weeks ago

Solihull and Romford

Ho hum..

It was my direct payment to the credit card company and nothing to do with any of the sites I almost mentioned.

If I'd phoned up earlier would have saved a lot of grief.

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By *ophieslutTV/TS
10 weeks ago

Central

You're covered by protection, with your credit card. Notify the retailer electronically, that it's unwanted and there are errors.

As the government advice says 'Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty.'

https://www.gov.uk/accepting-returns-and-giving-refunds

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By *icecouple561Couple
Forum Mod
10 weeks ago

East Sussex


"Ho hum..

It was my direct payment to the credit card company and nothing to do with any of the sites I almost mentioned.

If I'd phoned up earlier would have saved a lot of grief."

Oh!

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