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"Reading it I immediately thought of Mrs KC on the forums. She often has similar distressing encounters. It's disgraceful that there is not a dedicated service at all stations. "I've had a very similar experience fairly recently, in July, at Euston. I crawled on with the aid of a passenger. I disembarked in Manchester on the same day by crawling and with other passengers trying to help. The assistance system is completely hit and miss, it's not really a system at all. | |||
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"The one and only time I requested assistance for my mum it failed to turn up. She refused to travel by train after that. It'll get worse now there are so many unmanned stations Yet if you travel by bus the driver will almost always be only too happy to hop out of their cab and give whatever assistance is needed " I'll counter with issues in London sometimes with the ramps being electronic. I've had a few issues whereby the ramps weren't working and so have been told I couldn't board and had to wait and wait. Fortunately most London bus routes are frequent. In Manchester, I've had the odd driver claim they are unable to deploy the manual ramp due to back problems and suchlike. | |||
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"The one and only time I requested assistance for my mum it failed to turn up. She refused to travel by train after that. It'll get worse now there are so many unmanned stations Yet if you travel by bus the driver will almost always be only too happy to hop out of their cab and give whatever assistance is needed I'll counter with issues in London sometimes with the ramps being electronic. I've had a few issues whereby the ramps weren't working and so have been told I couldn't board and had to wait and wait. Fortunately most London bus routes are frequent. In Manchester, I've had the odd driver claim they are unable to deploy the manual ramp due to back problems and suchlike. " I'm only experiencing it second hand and infrequently. You're experiencing it every time you travel. | |||
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"There must have been other passengers around... I wonder why no one helped her? "The ramps are locked away and people get off trains and leave PDQ. Wheelchair users are often the last people on the train. The only option then is to pull the emergency cord thing but that only works if staff remain on the train. Which they often don't. | |||
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"There must have been other passengers around... I wonder why no one helped her? "Apparently there was some cleaners close by but apparently aren't insured to assist her! | |||
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"Was hopeful of greater traction of this post "If it had been some nomark influencer who's Burberry luggage had got damaged people would probably be more sympathetic 
Society seems to have it's priorities completely askew these days | |||
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"This is another example of why trains should still have a conductor,it gives people the ability for a first point of contact for just such situations. It's not like train travel is cheap, given the costs you'd have thought that a premium service should be available because of this. We are very good at putting up with shit customer service in this country. It's a piss poor state of affairs. " On the average train, you can't get to the conductor as a wheelchair user. You are confined to a very small area of the train, unable to move from carriage to carriage and only able to board and disembark at one door. Staff have to know you are there to come and help you. Train managers are informed of or should see the presence of disabled passengers and they should not be allowed to leave the train until the passenger disembarks. But they do leave. The assistance service is the responsibility of the station staff, not the train staff, so train staff don't bother to wait. It should be mandatory for the train manager/conductor to remain until everyone is off. | |||
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"This is another example of why trains should still have a conductor,it gives people the ability for a first point of contact for just such situations. It's not like train travel is cheap, given the costs you'd have thought that a premium service should be available because of this. We are very good at putting up with shit customer service in this country. It's a piss poor state of affairs. On the average train, you can't get to the conductor as a wheelchair user. You are confined to a very small area of the train, unable to move from carriage to carriage and only able to board and disembark at one door. Staff have to know you are there to come and help you. Train managers are informed of or should see the presence of disabled passengers and they should not be allowed to leave the train until the passenger disembarks. But they do leave. The assistance service is the responsibility of the station staff, not the train staff, so train staff don't bother to wait. It should be mandatory for the train manager/conductor to remain until everyone is off. " There definitely should be at least one member of staff stay with the passenger, on an aircraft the landing crew handed over responsibility of the aircraft to a new crew or an engineer, the company then changed it to the cleaners taking responsibility, most crew thought this was wrong as the cleaners had there own job to do. So most time one of the crew would stay with the passengers waiting for assistance, | |||
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"I see she had booked to be on an earlier train but she missed it. Could that explain why there was no assistance?" How did she get onto the train at Leeds? | |||
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"I see she had booked to be on an earlier train but she missed it. Could that explain why there was no assistance? How did she get onto the train at Leeds? " I have no idea | |||
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"I see she had booked to be on an earlier train but she missed it. Could that explain why there was no assistance? How did she get onto the train at Leeds? I have no idea " Either she magically appeared in her wheelchair on the train, or the staff at Leeds assisted her in boarding with a ramp. Ramps can only be operated by staff. Therefore Leeds staff should have called ahead to the destination station to inform them of the presence of a wheelchair user. The train conductor or manager should also have circulated around during the 3hr journey and observed her being present. Two op opportunities for the destination station to be informed of the presence of a wheelchair user. Why did the train conductor/manager leave the train without checking the wheelchair user was being assisted by station staff? Why either did Leeds not phone ahead or the London station act on that call? The system is at fault. Not the passenger. | |||
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"Also why do travel operators see passengers with reduced mobility as an inconvenience and drain on resources. When it could be a fantastic revenue maker if there assistance programs where properly staffed and taken seriously. " Society thinks disabled people are a drain on resources and this is reinforced by messaging about "combating" benefit fraud and reducing "sicknote culture" etc. Imagine needing to commute to work by train, via wheelchair?! Basically, until SOCIETY values disabled people, train companies will not. | |||
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"Also why do travel operators see passengers with reduced mobility as an inconvenience and drain on resources. When it could be a fantastic revenue maker if there assistance programs where properly staffed and taken seriously. Society thinks disabled people are a drain on resources and this is reinforced by messaging about "combating" benefit fraud and reducing "sicknote culture" etc. Imagine needing to commute to work by train, via wheelchair?! Basically, until SOCIETY values disabled people, train companies will not. " Agree with that and it’s frustrating as all the technology that has been developed to assist Mobility gets wasted because of society not thinking positively | |||
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