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Rude Jobcentre Staff

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By *owlm OP   Man
over a year ago

Wakefield

Why are jobcentre staff so rude is it how they are trained?

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By (user no longer on site)
over a year ago

Its cos they dont take our advice when we tell them to go and get fucked !!

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By (user no longer on site)
over a year ago


"Why are jobcentre staff so rude is it how they are trained?"
report it as i have done

if nothing helps you transfer to another job center as I did with no problems - an i found p/t work

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"Why are jobcentre staff so rude is it how they are trained?"

I highly doubt it. We're they really rude or just not giving you the answer you wanted?

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By *hoosy_strumpetCouple
over a year ago

W S AREA


"Its cos they dont take our advice when we tell them to go and get fucked !! "

pmsl

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By *owlm OP   Man
over a year ago

Wakefield


"Why are jobcentre staff so rude is it how they are trained?

I highly doubt it. We're they really rude or just not giving you the answer you wanted?"

speaking in a rude tone of voice and asking me direct questions and sighing when i cant provide all the details. then they say because i cant provide their details that they want that its my fault and i will have to rearrange an appointment.

when i go there the atmosphere is hostile. there are bouncers on the door and people get very upset and wound up.

its a very rude, hostile and intimidating place for anyone.

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By (user no longer on site)
over a year ago


"Why are jobcentre staff so rude is it how they are trained?

I highly doubt it. We're they really rude or just not giving you the answer you wanted?

speaking in a rude tone of voice and asking me direct questions and sighing when i cant provide all the details. then they say because i cant provide their details that they want that its my fault and i will have to rearrange an appointment.

when i go there the atmosphere is hostile. there are bouncers on the door and people get very upset and wound up.

its a very rude, hostile and intimidating place for anyone.

"

the name bouncers dont exists

they are security staff and there their for all protection

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By (user no longer on site)
over a year ago

I find them rude and condescending in some cases, pleasant and professional in others, its life I suppose. What annoyed me was after 20 years in senior retail management earning £50k plus a year, I lost my job, straight away they wanted to send me to the likes of Poundland for "experience", WTF? I had been a senior store manager for over a decade! Recently re trained as a chef at my own expense, selling my house etc , straight away the job centre wants me to apply for Kitchen Porter jobs on minimum wage when I have just finished top of my course on a diploma in culinary arts ! They need less stress on getting numbers down , more on actually helping people.

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By *owlm OP   Man
over a year ago

Wakefield


"I find them rude and condescending in some cases, pleasant and professional in others, its life I suppose. What annoyed me was after 20 years in senior retail management earning £50k plus a year, I lost my job, straight away they wanted to send me to the likes of Poundland for "experience", WTF? I had been a senior store manager for over a decade! Recently re trained as a chef at my own expense, selling my house etc , straight away the job centre wants me to apply for Kitchen Porter jobs on minimum wage when I have just finished top of my course on a diploma in culinary arts ! They need less stress on getting numbers down , more on actually helping people. "

The jobcentre are useless. They know the jobs dont exist so they have to fob people off with daft answers. Thats why the security guards are there.

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By (user no longer on site)
over a year ago


"I find them rude and condescending in some cases, pleasant and professional in others, its life I suppose. What annoyed me was after 20 years in senior retail management earning £50k plus a year, I lost my job, straight away they wanted to send me to the likes of Poundland for "experience", WTF? I had been a senior store manager for over a decade! Recently re trained as a chef at my own expense, selling my house etc , straight away the job centre wants me to apply for Kitchen Porter jobs on minimum wage when I have just finished top of my course on a diploma in culinary arts ! They need less stress on getting numbers down , more on actually helping people.

The jobcentre are useless. They know the jobs dont exist so they have to fob people off with daft answers. Thats why the security guards are there. "

in any work place you have security staff it makes you feel safe

would you like to be swore at punch at or spat at by a customer i wouldn't

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"Why are jobcentre staff so rude is it how they are trained?

I highly doubt it. We're they really rude or just not giving you the answer you wanted?

speaking in a rude tone of voice and asking me direct questions and sighing when i cant provide all the details. then they say because i cant provide their details that they want that its my fault and i will have to rearrange an appointment.

when i go there the atmosphere is hostile. there are bouncers on the door and people get very upset and wound up.

its a very rude, hostile and intimidating place for anyone.

"

all of what you have said seems like its an extension of your feelings about being there in my eyes.

you couldnt give them the information they required, were you made aware of the information they needed beforehand?

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By (user no longer on site)
over a year ago


"I find them rude and condescending in some cases, pleasant and professional in others, its life I suppose. What annoyed me was after 20 years in senior retail management earning £50k plus a year, I lost my job, straight away they wanted to send me to the likes of Poundland for "experience", WTF? I had been a senior store manager for over a decade! Recently re trained as a chef at my own expense, selling my house etc , straight away the job centre wants me to apply for Kitchen Porter jobs on minimum wage when I have just finished top of my course on a diploma in culinary arts ! They need less stress on getting numbers down , more on actually helping people.

The jobcentre are useless. They know the jobs dont exist so they have to fob people off with daft answers. Thats why the security guards are there. in any work place you have security staff it makes you feel safe

would you like to be swore at punch at or spat at by a customer i wouldn't"

Work in care getting punched and spat at is a daily thing

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By *issHottieBottieWoman
over a year ago

Kent


"Why are jobcentre staff so rude is it how they are trained?

I highly doubt it. We're they really rude or just not giving you the answer you wanted?

speaking in a rude tone of voice and asking me direct questions and sighing when i cant provide all the details. then they say because i cant provide their details that they want that its my fault and i will have to rearrange an appointment.

when i go there the atmosphere is hostile. there are bouncers on the door and people get very upset and wound up.

its a very rude, hostile and intimidating place for anyone.

all of what you have said seems like its an extension of your feelings about being there in my eyes.

you couldnt give them the information they required, were you made aware of the information they needed beforehand?"

From personal experiance when I've recieved letters requesting attendance it's always had info of what I've had to take x

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By *owlm OP   Man
over a year ago

Wakefield


"Why are jobcentre staff so rude is it how they are trained?

I highly doubt it. We're they really rude or just not giving you the answer you wanted?

speaking in a rude tone of voice and asking me direct questions and sighing when i cant provide all the details. then they say because i cant provide their details that they want that its my fault and i will have to rearrange an appointment.

when i go there the atmosphere is hostile. there are bouncers on the door and people get very upset and wound up.

its a very rude, hostile and intimidating place for anyone.

all of what you have said seems like its an extension of your feelings about being there in my eyes.

you couldnt give them the information they required, were you made aware of the information they needed beforehand?

From personal experiance when I've recieved letters requesting attendance it's always had info of what I've had to take x"

they dont send letters any more they have even forgotten to send me an email confirmation of things i need to bring. so ill just have to take all my paperwork and put it in the car and then if they need it i will get it.

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By *owlm OP   Man
over a year ago

Wakefield

I know they arent going to be helpful. im dreading tomorrows interview. I am currently employed but I need a new job.

I'm dreading it tomorrow because I know how unhelpful they are.

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By (user no longer on site)
over a year ago


"I know they arent going to be helpful. im dreading tomorrows interview. I am currently employed but I need a new job.

I'm dreading it tomorrow because I know how unhelpful they are. "

be help full to them n in return they will for you

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By *owlm OP   Man
over a year ago

Wakefield


"I know they arent going to be helpful. im dreading tomorrows interview. I am currently employed but I need a new job.

I'm dreading it tomorrow because I know how unhelpful they are. be help full to them n in return they will for you"

when im in the jobcentre its a battle against my ego and if im honest, I hate being there. its just as much my problem as anyone elses but it would be nice to have the jobcentre a bit more trained in customer service rather than treating people like scroungers

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By *issHottieBottieWoman
over a year ago

Kent


"Why are jobcentre staff so rude is it how they are trained?

I highly doubt it. We're they really rude or just not giving you the answer you wanted?

speaking in a rude tone of voice and asking me direct questions and sighing when i cant provide all the details. then they say because i cant provide their details that they want that its my fault and i will have to rearrange an appointment.

when i go there the atmosphere is hostile. there are bouncers on the door and people get very upset and wound up.

its a very rude, hostile and intimidating place for anyone.

all of what you have said seems like its an extension of your feelings about being there in my eyes.

you couldnt give them the information they required, were you made aware of the information they needed beforehand?

From personal experiance when I've recieved letters requesting attendance it's always had info of what I've had to take x

they dont send letters any more they have even forgotten to send me an email confirmation of things i need to bring. so ill just have to take all my paperwork and put it in the car and then if they need it i will get it.

"

Oh. That's strange because I've recieved 2 letters regarding an appointment in the last month. Maybe different areas are different then.

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"Why are jobcentre staff so rude is it how they are trained?

I highly doubt it. We're they really rude or just not giving you the answer you wanted?

speaking in a rude tone of voice and asking me direct questions and sighing when i cant provide all the details. then they say because i cant provide their details that they want that its my fault and i will have to rearrange an appointment.

when i go there the atmosphere is hostile. there are bouncers on the door and people get very upset and wound up.

its a very rude, hostile and intimidating place for anyone.

all of what you have said seems like its an extension of your feelings about being there in my eyes.

you couldnt give them the information they required, were you made aware of the information they needed beforehand?

From personal experiance when I've recieved letters requesting attendance it's always had info of what I've had to take x

they dont send letters any more they have even forgotten to send me an email confirmation of things i need to bring. so ill just have to take all my paperwork and put it in the car and then if they need it i will get it.

"

so you didnt think to follow this up? if i was going to the job centre i would expect to need o take things ith me and if i wasnt told i am sure there are ways o find out what i need to bring.

they are not there to babysit you after all

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By *ranny-CrumpetWoman
over a year ago

The Town by The Cross

1. Take some responsibility. If you didn't get letters phone up and ask what information you need to take with you.

2. If they sigh and show a less than professional attitude - smile and think what a cunt but you still have to help me.

3. If you lack the character to bear their rudeness ask politely to see a supervisor or simply request a change of cunt.

4. When you have been helped , thank the cunt that helped you.

Or be really radical and look for a job yourself. Going to the Job Centre is not a legal requirement when simply finfding a job.

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By *ranny-CrumpetWoman
over a year ago

The Town by The Cross

Sorry I didn't answer your question.

I don't know. xx

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By *opping_candyWoman
over a year ago

West Yorkshire

^^^ just nearly spat my coffee out thanks to Ms Crumpet

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By (user no longer on site)
over a year ago

In my jobcenter I have been treated with politness and courtesy by all the staff. There very very helpful to me and I can have a laugh with them. So not all places/jobcenters are the same.

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By (user no longer on site)
over a year ago


"In my jobcenter I have been treated with politness and courtesy by all the staff. There very very helpful to me and I can have a laugh with them. So not all places/jobcenters are the same. "
same as me

they no its tough out there

but you just need to follow the rules a bit an you get on with it

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By *leasurexxWoman
over a year ago

Birmingham

I had to go for over a year and was passed around from one to another the longer i was unemployed...one was a lovely man really listened to what i needed and did help me...all that followed where just pen pushers doing what they had to do! Making me apply for jobs i couldn't possibly do due to my circumstances....

Got moved on to pertemps agency they found me a job in a week been there 6 months now and very happy

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By (user no longer on site)
over a year ago


"1. Take some responsibility. If you didn't get letters phone up and ask what information you need to take with you.

2. If they sigh and show a less than professional attitude - smile and think what a cunt but you still have to help me.

3. If you lack the character to bear their rudeness ask politely to see a supervisor or simply request a change of cunt.

4. When you have been helped , thank the cunt that helped you.

Or be really radical and look for a job yourself. Going to the Job Centre is not a legal requirement when simply finfding a job. "

Pmpl

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By (user no longer on site)
over a year ago


"Why are jobcentre staff so rude is it how they are trained?

I highly doubt it. We're they really rude or just not giving you the answer you wanted?

speaking in a rude tone of voice and asking me direct questions and sighing when i cant provide all the details. then they say because i cant provide their details that they want that its my fault and i will have to rearrange an appointment.

when i go there the atmosphere is hostile. there are bouncers on the door andi people get very upset and wound up.

its a very rude, hostile and intimidating place for anyone.

all of what you have said seems like its an extension of your feelings about being there in my eyes.

you couldnt give them the information they required, were you made aware of the information they needed beforehand?

From personal experiance when I've recieved letters requesting attendance it's always had info of what I've had to take x

they dont send letters any more they have even forgotten to send me an email confirmation of things i need to bring. so ill just have to take all my paperwork and put it in the car and then if they need it i will get it.

"

Don't forget to wear your "Fuck You" tshirt. Employers have a great sense of humour lol.

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By *ust_for_laughsCouple
over a year ago

Hinckley

Had nothing but good experiences at the Job Centre recently. The first lady I spoke to had a shared interest in the the of work I wanted to move into (Young Offenders/Social Work) after working in photography and IT for the last 30 years. She put me in touch with places I could volunteer to gain some very necessary experience and introduced me to a great careers officer who did as much as he could to make sure I got on a degree course (I start in September)...at no point, once I'd committed to full time education, did they hassle me to get a job, they just left me to it. The fact that I was only going to be allowed JSA for 6 months after paying in £20-30k in NI contributions over the last 30 years probably smoothed the waters there !

So, I can't fault them really...though the fact that I treated them the way I expected to be treated myself seemed to help.

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By *ss2011Man
over a year ago

Leeds/Bradford

It all depends on who you get. When I used to go I had the 'main' person there tell me that '90 percent of people on JSA are off within 12 weeks.' The second I started laughing and asked for proof he shit himself and went back on his words. He did try convince me that DWP own every single job search site just so I would join that UniversalJobMatch thing...he gave up when he realised I'm not a complete moron.

In short...I think they just test the waters to see if you're moron or have a brain. They need to stop assuming everybody is a moron though, it's their downfall. Definitely had some very amusing talks in that place. Make em look like fools when they assume things about you.

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By (user no longer on site)
over a year ago

I have signed on at the Jobcentre a number of times since 1999. I regret ever signing on because I allowed myself to become somewhat institutionalised by it.

However I also worked for the DWP and Jobcentre in 2004 and have seen the picture from the other side of the desk. I still drop in these days too.

What you need to understand is that there are several sides to the story. One, the staff there are at the bottom of the ladder. They get no say in what works and what would work better. The government decides that and the idiot half-baked ideas trickle down, not upward.

Two, a lot of people who sign on can turn out to be scumbags, stinking of first thing in the morning, talking like they dont give a fuck and having no interest whatsoever. Some of them can also turn out to be petty thugs.

Three, over the years, despite striking and fighting for their rights, the Jobcentre staff are slowly losing everything and this is inevitably going to finalise with losing their jobs and all because David cameron wants the unemployed to have the motivation to look for work independently without the guidance of a workforce he deems as unnecessary after the system has become impossibly departmentalised.

By departmentalised, I refer to the fact that you cannot call the Jobcentre directly for information, but have to go through the callcentres and DWP task forces that are the real culprits of treating you like shit.

But then maybe you just have a member of staff that hates their job but knows all too well that there isn't anything better out there!

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By (user no longer on site)
over a year ago


"Why are jobcentre staff so rude is it how they are trained?

I highly doubt it. We're they really rude or just not giving you the answer you wanted?

speaking in a rude tone of voice and asking me direct questions and sighing when i cant provide all the details. then they say because i cant provide their details that they want that its my fault and i will have to rearrange an appointment.

when i go there the atmosphere is hostile. there are bouncers on the door and people get very upset and wound up.

its a very rude, hostile and intimidating place for anyone.

all of what you have said seems like its an extension of your feelings about being there in my eyes.

you couldnt give them the information they required, were you made aware of the information they needed beforehand?

From personal experiance when I've recieved letters requesting attendance it's always had info of what I've had to take x

they dont send letters any more they have even forgotten to send me an email confirmation of things i need to bring. so ill just have to take all my paperwork and put it in the car and then if they need it i will get it.

"

I was made redundant recently and have had no choice but to sign on. Everyone who I've had dealings with has been very polite and pleasant. Plus I've been told exactly what I need to take in with me every time, several times on occasion. It's not in their interests to give you wrong information.

But then again, I don't go in their with a sack of king Edwards on my back like most of the people in there do. The atmosphere is hostile though because of some of the scum that go in there who have no intention of ever finding work and just want to live off the tax payer! I doubt I would be able to be pleasant to them!

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By (user no longer on site)
over a year ago

Its because they deal wiv so many ppl that dont wana work that they tar everyone wiv the same brush. I think they need bringing down a peg or two and reminding that its tax payers who pay their wages. They shd help ppl that want to work not make them even more depressed

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By (user no longer on site)
over a year ago


"Its because they deal wiv so many ppl that dont wana work that they tar everyone wiv the same brush. I think they need bringing down a peg or two and reminding that its tax payers who pay their wages. They shd help ppl that want to work not make them even more depressed"

I have been treated badly by one person in the Jobcentre my entire life. Really they do the best they can, at least in my area, but then I know they have a good manager. Saying as much as I have negatively about IDS and the DWP and ATOS, I cant tar the JC+ with any brush at this moment in time

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By (user no longer on site)
over a year ago


"Why are jobcentre staff so rude is it how they are trained?

I highly doubt it. We're they really rude or just not giving you the answer you wanted?

speaking in a rude tone of voice and asking me direct questions and sighing when i cant provide all the details. then they say because i cant provide their details that they want that its my fault and i will have to rearrange an appointment.

when i go there the atmosphere is hostile. there are bouncers on the door and people get very upset and wound up.

its a very rude, hostile and intimidating place for anyone.

all of what you have said seems like its an extension of your feelings about being there in my eyes.

you couldnt give them the information they required, were you made aware of the information they needed beforehand?

From personal experiance when I've recieved letters requesting attendance it's always had info of what I've had to take x

they dont send letters any more they have even forgotten to send me an email confirmation of things i need to bring. so ill just have to take all my paperwork and put it in the car and then if they need it i will get it.

I was made redundant recently and have had no choice but to sign on. Everyone who I've had dealings with has been very polite and pleasant. Plus I've been told exactly what I need to take in with me every time, several times on occasion. It's not in their interests to give you wrong information.

But then again, I don't go in their with a sack of king Edwards on my back like most of the people in there do. The atmosphere is hostile though because of some of the scum that go in there who have no intention of ever finding work and just want to live off the tax payer! I doubt I would be able to be pleasant to them!"

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"Its because they deal wiv so many ppl that dont wana work that they tar everyone wiv the same brush. I think they need bringing down a peg or two and reminding that its tax payers who pay their wages. They shd help ppl that want to work not make them even more depressed"

people who want to work should help themselves. the job centre is not the only place that advertises jobs!

as for 'bringing them down a peg or two' how much better than them do you think you are???

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By (user no longer on site)
over a year ago

I cannot say that I've come across any that are actually rude but I have come across a couple who think they are better than God himself and also some who don't really seem to know what they are doing or don't care what they are doing.

Having said all that, it isn't just limited to JCP staff - the same could be said for a lot of customer facing roles and when you witness the attitude of some of the members of the public it's hardly surprising that people 'on the other side of the counter' take a defensive stance which to some people comes over as being 'rude'

OK I know it isn't right, in a perfect world every customer advisor will treat each customer as an individual, but the world isn't perfect is it ? Sadly sometimes the decent people suffer on account of the minority of arseholes.

That's life !

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By (user no longer on site)
over a year ago


"Its because they deal wiv so many ppl that dont wana work that they tar everyone wiv the same brush. I think they need bringing down a peg or two and reminding that its tax payers who pay their wages. They shd help ppl that want to work not make them even more depressed

as for 'bringing them down a peg or two' how much better than them do you think you are??? "

I dont actually, but i know how to treat ppl wiv respect

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By *ust_for_laughsCouple
over a year ago

Hinckley

Our local Job Centre has gone through a complete reorganisation in the last few years and the majority of advisors have spent some time either on the other side of the desk or are not lifelong Job Centre staff, so tend to have a little more empathy for people's situations.

As for calling people 'scum', I hate that word.

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By *he_original_poloWoman
over a year ago

a Primark shoebox in Leicester


"I know they arent going to be helpful. im dreading tomorrows interview. I am currently employed but I need a new job.

I'm dreading it tomorrow because I know how unhelpful they are. "

They are ignorant twats aren't they.... judging everyone as useless tossers who can't even be bothered to try, making their mind up about everyone without even waiting to find out what the next person is going to say or do... the bastards!

Oh wait a minute, haven't you judged all of them as unhelpful and rude, making your mind up about them without even waiting to find out what the next one will say or do.

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By (user no longer on site)
over a year ago

A few years ago I went for an interview for a job as a job centre employee.I didn't get the job and when I asked the reason why the woman actually told me I was too much of a people person!So theres your answer!

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By (user no longer on site)
over a year ago


"A few years ago I went for an interview for a job as a job centre employee.I didn't get the job and when I asked the reason why the woman actually told me I was too much of a people person!So theres your answer! "

How bizarre - usually potential employers don't go into the ins and outs of why you weren't sucessful

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By *he_original_poloWoman
over a year ago

a Primark shoebox in Leicester


"1. Take some responsibility. If you didn't get letters phone up and ask what information you need to take with you.

2. If they sigh and show a less than professional attitude - smile and think what a cunt but you still have to help me.

3. If you lack the character to bear their rudeness ask politely to see a supervisor or simply request a change of cunt.

4. When you have been helped , thank the cunt that helped you.

Or be really radical and look for a job yourself. Going to the Job Centre is not a legal requirement when simply finfding a job. "

Has someone been plumping your pillows Granny?

That's a mighty fine bit of advice and I am a little taken back at just how helpful you're being.

I like the helpful you.

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By (user no longer on site)
over a year ago

I was going to the job center for about 6 mounths. It was mixed bag for me. They sent me on training that I could not finish due to having no one to say I was safe to work on site. So that was a waste of 2 weeks and a fuel. It wasn't till the last 8 weeks when I started to set my own bussneis up on a thing they had runing and I was put with a very good woman that was very helpful and she would phone me and see how I was getting on. I've never looked back since

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By *ENGUYMan
over a year ago

Hull

In the past 2-3 years I have been unemployed and have had to deal with Job Centre personnel.

Like all businesses (and Yes, they are a business in their own right!), there are good and bad staff! But with them, they are having to deal with an element of society who don't want to work, who resent the fortnightly "signing-on and related administration", who'd prefer to stay in the Welfare Culture etc etc.

What a lot of people don't realise is that Job Centre staff are under pressure too; they have targets to meet, to get people into work, onto training course etc, because if they don't, they themselves are under threat of retraining, sanctions and ultimately dismissal!

The OP sounds off about their bad attitude etc; hang on, as the saying goes, "it takes 2 to make an argument!" So, if you go in with a negative attitude, negative reactions to the questions which are part of their job, then what do you expect them to do? Simply apologies to you, for using any excuse not to help them to help you?

I always showed them courtesy, respect and humour, treated them like human beings and in return, had assistance and support back by the bucket-load.

Yes, I saw people gobbing-off to the Job Centre personnel, people who had to be escorted or even manhandled out of the building by police, just because they lacked the basic human social skill to treat those behind the open plan desks with even a small percentage of respect!

So, to the OP, go in and smile, be nice, be cooperative and willing, and above all, THANK those who have helped you; It works wonders in any business.

If you can't do that, don't blame others for your own failings!

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By *harliesteveCouple
over a year ago

selly oak


"Why are jobcentre staff so rude is it how they are trained?

I highly doubt it. We're they really rude or just not giving you the answer you wanted?

speaking in a rude tone of voice and asking me direct questions and sighing when i cant provide all the details. then they say because i cant provide their details that they want that its my fault and i will have to rearrange an appointment.

when i go there the atmosphere is hostile. there are bouncers on the door and people get very upset and wound up.

its a very rude, hostile and intimidating place for anyone.

"

god it sounds like your in exeter! i am glad it's not just us who have a building full of "happy helpful solos"

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By *igdnlittlemCouple
over a year ago

hartlepool

I have unfortuately been attending local jobcentre for last 2 yrs. Found the staff to be very blinkered - they have set of questions to ask and don't have intelligence to deviate from these.They don't seem to grasp some people do want to work - just jobs aren't there. LObe it when they threaten me - if you don't do this we will stop your benefit - what benefit ? Don't get any as wife earns more than $111 per week. Oh well we won't pay your stamp - so what? you only need 30yrs contributions for full entitlement and I have paid in for 40yrs. That really upsets them when they can't intimidate you. They should remember its the unemployed who keep them in a job

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By *owlm OP   Man
over a year ago

Wakefield


"I have unfortuately been attending local jobcentre for last 2 yrs. Found the staff to be very blinkered - they have set of questions to ask and don't have intelligence to deviate from these.They don't seem to grasp some people do want to work - just jobs aren't there. LObe it when they threaten me - if you don't do this we will stop your benefit - what benefit ? Don't get any as wife earns more than $111 per week. Oh well we won't pay your stamp - so what? you only need 30yrs contributions for full entitlement and I have paid in for 40yrs. That really upsets them when they can't intimidate you. They should remember its the unemployed who keep them in a job"

jobcentre clients are often stuck in a benefit trap either because there are no jobs or they are better off on the dole.

i admit jobcentre clients should do 'anything' they can to find work. but employers dont often use jobcentres to advertise jobs. probably due to the stigma of the typical jobcentre client being a junkie, smeIlling, unkempt, uneducated individual. It depresses me how to his day jobcentre staff are so judgemental and dont have any customer service skills whatsoever. unemployement is a most stressful time of your life. im 30 and ive been in and out of work.

I think another reason employers dont use jobcentres to advertise jobs is because the staff are very unhelpful and (dont/dont know how to) update the database of jobs.

jobcentre clients try really hard to find work. they deserve upmost respect. instead society looks down on them like scum. its aweful. its like society needs someone to look down on so they look down on benefit claimants.

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By (user no longer on site)
over a year ago

Spent the first few years of my working life in the social security arena,and always tried to treat everyone with respect and civility.Being threatened,spat at and abused on a daily basis kind of jaded my view of the human race!

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By *owlm OP   Man
over a year ago

Wakefield


"In the past 2-3 years I have been unemployed and have had to deal with Job Centre personnel.

Like all businesses (and Yes, they are a business in their own right!), there are good and bad staff! But with them, they are having to deal with an element of society who don't want to work, who resent the fortnightly "signing-on and related administration", who'd prefer to stay in the Welfare Culture etc etc.

What a lot of people don't realise is that Job Centre staff are under pressure too; they have targets to meet, to get people into work, onto training course etc, because if they don't, they themselves are under threat of retraining, sanctions and ultimately dismissal!

The OP sounds off about their bad attitude etc; hang on, as the saying goes, "it takes 2 to make an argument!" So, if you go in with a negative attitude, negative reactions to the questions which are part of their job, then what do you expect them to do? Simply apologies to you, for using any excuse not to help them to help you?

I always showed them courtesy, respect and humour, treated them like human beings and in return, had assistance and support back by the bucket-load.

Yes, I saw people gobbing-off to the Job Centre personnel, people who had to be escorted or even manhandled out of the building by police, just because they lacked the basic human social skill to treat those behind the open plan desks with even a small percentage of respect!

So, to the OP, go in and smile, be nice, be cooperative and willing, and above all, THANK those who have helped you; It works wonders in any business.

If you can't do that, don't blame others for your own failings! "

im never rude to the jobcentre staff. i get a bit hesitant but realise im getting like that and quickly diffuse.

I dont get angry. it feels like jobcentre clients lack basic emotional control but they dont really. were not all angry thugs.

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By *riendly foeWoman
over a year ago

In a crisp poke on the A814

Never had a problem with Job Centre workers, always been nice....

But i have witnessed the same ones being very cold and talking down to certain people....

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By (user no longer on site)
over a year ago


"I find them rude and condescending in some cases, pleasant and professional in others, its life I suppose. What annoyed me was after 20 years in senior retail management earning £50k plus a year, I lost my job, straight away they wanted to send me to the likes of Poundland for "experience", WTF? I had been a senior store manager for over a decade! Recently re trained as a chef at my own expense, selling my house etc , straight away the job centre wants me to apply for Kitchen Porter jobs on minimum wage when I have just finished top of my course on a diploma in culinary arts ! They need less stress on getting numbers down , more on actually helping people. "
well said

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By (user no longer on site)
over a year ago

In light of fact job centres have closed you should do what i did to a young smart arsed twat who wad telling me i have to do this and that. Quite simply i said when the time comes you lose a job i hope you get someone as obnoxious as yourself. You know what he actually apologised.

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By (user no longer on site)
over a year ago

[Removed by poster at 08/04/13 22:15:22]

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By (user no longer on site)
over a year ago

I am an old soldier with PTSD(Mental Health) but physically ok. I always have problems with the attitude of staff during my interviews because they think they are looking at a normal person. I have to be accompanied by friends or family before I can even enter the place. My brother was made redundant at the age of 61 last year.

The last time he went in the person interviewing him was arrogant to the poit of threatening him with the removal of his benefits. That was before my brother pointed out to him that as he recieves an Army Pension they don't actually pay him anything. He only signs on because he works in Security and needs to prove his work record for any future work he gets.

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By (user no longer on site)
over a year ago

I was out of work for 18 months, then again 18 months later for 6 months. Each time I had to go to the Jobcentre to sign on, and show evidence of 3 jobsearches/applications per week. I used to take evidence of over a dozen per week. It baffled them, and they could not say a word to me. But I still heard other people saying they had not seen anything that week. You could make stuff up, and it would not get checked!

After 12 months of unemployment, (only received ANY benefit for the first 6 months, then nothing)I was told to go to a "job club" ran by SERCO. I was expected to wait to use their slow computers, and when I did find a job (through my own efforts), It would go down as a result for SERCO and they would be paid for MY efforts. After trudging through the snow to get there, and being told we were going to sit through a 2 hour presentation of how to fill in an application form, I stood up and told them I was leaving.

" It will affect your benefits!" came the threat from my Personal Job Advisor.

"Fine" I said, " I don't get any, any affect can only help!".

They closed the club shortly after.

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By (user no longer on site)
over a year ago

I'm sorry, I'm going to offend the person who wrote 'I'm dreading tomorrow's interview because I know how useless they are. I have a job but need another...'

If that's how you feel and that's your situation, you're clearly above their service and capable of helping yourself or finding someone who is better than you. You're working and need another job? Go sign up with an agency rather than relying on a free service you dont even believe in!

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By *B9 QueenWoman
over a year ago

Over the rainbow, under the bridge


"I'm sorry, I'm going to offend the person who wrote 'I'm dreading tomorrow's interview because I know how useless they are. I have a job but need another...'

If that's how you feel and that's your situation, you're clearly above their service and capable of helping yourself or finding someone who is better than you. You're working and need another job? Go sign up with an agency rather than relying on a free service you dont even believe in!"

Problem with agencies is they are crap. You either work for the agency - in which case you don't get the same work benefits. Or they only offer you work which does not suit or is just part time/casual.

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By (user no longer on site)
over a year ago


"I'm sorry, I'm going to offend the person who wrote 'I'm dreading tomorrow's interview because I know how useless they are. I have a job but need another...'

If that's how you feel and that's your situation, you're clearly above their service and capable of helping yourself or finding someone who is better than you. You're working and need another job? Go sign up with an agency rather than relying on a free service you dont even believe in!

Problem with agencies is they are crap. You either work for the agency - in which case you don't get the same work benefits. Or they only offer you work which does not suit or is just part time/casual."

In a perfect world, the jobcentre would be the interviewers for the jobs you actually want from them. But that would take all the fun out of it lol

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By *ranny-CrumpetWoman
over a year ago

The Town by The Cross


"1. Take some responsibility. If you didn't get letters phone up and ask what information you need to take with you.

2. If they sigh and show a less than professional attitude - smile and think what a cunt but you still have to help me.

3. If you lack the character to bear their rudeness ask politely to see a supervisor or simply request a change of cunt.

4. When you have been helped , thank the cunt that helped you.

Or be really radical and look for a job yourself. Going to the Job Centre is not a legal requirement when simply finfding a job.

Has someone been plumping your pillows Granny?

That's a mighty fine bit of advice and I am a little taken back at just how helpful you're being.

I like the helpful you."

I almost slipped back into being myself. It won't happen again for a long time.

Thanks for the warning.

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By *li87Man
over a year ago

Manchester/Kendal

Never had to go to the job center always found my own jobs but if your employed why you going? You have the internet and a phone do it yourself. you want a new job get out there and find one. There's enough people out there who don't have a job who would love yours. Why do you need to go to the job center? Is it confidence or do you need a practice interview?

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By *ss2011Man
over a year ago

Leeds/Bradford

[Removed by poster at 08/04/13 23:58:15]

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By (user no longer on site)
over a year ago

I have only ever been into one in my life and at the time my life couldn't have been worse, Ian was in a coma in hospital. I walked out being made to feel so small it was the most humiliating time in my life. I put in a complaint about the member of staff who may I add had butted into my conversation with another member of staff and basically verbally abused me.

The f$#king cheek of some poeple

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By *radleyandRavenCouple
over a year ago

Herts

Personally, I've found they're a lot better than they used to be... The last bad dealing I had with them was in 2008.

If you go in and show willing, they're usually more than happy to help in any way they can. My advisor is absolutely lovely, but I've seen the way she HAS to talk to people who "forgot" to apply for the 6 jobs a week they're supposed to or didn't go for the interview they had because they "over-slept"...

When I see some of the shit they have to put up with, I'm surprised they often manage to stay calm to be honest...

- Amy. x

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By *alcon43Woman
over a year ago

Paisley

Try finding a job as a single parent with kids and they force you on to 'back to work' programmes that are less than helpful if you know how to do your own applications and CVs. The get paid for the number of people they find jobs for regardless of the job.

Then they expect you to travel up to 50 miles to go to work after which you'd end up with no money and half your day spent travelling. I'm currently working with a job agency after finishing a maternity cover. Money isn't great but I'm still working.

No consideration is given to actually spending time with your kids just getting a job.

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By *owlm OP   Man
over a year ago

Wakefield

'back to work' programs arent there to help you back to work. they are to extract money from brussels via the 'european social fund'. bosses get paid. taxpayers think they are paying for it. they arent.

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