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Bloody call centres!

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By *rsIdiot OP   Woman
over a year ago

Bedworth

I've been on hold waiting to speak to someone at eon for over half an hour now

Why do call centres never have enough staff?

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By (user no longer on site)
over a year ago


"I've been on hold waiting to speak to someone at eon for over half an hour now

Why do call centres never have enough staff?"

Because when you ring them on a 0870 or similar number they get a share of the cost of the call

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By *yrdwomanWoman
over a year ago

Putting the 'cum' in Eboracum

Probably because this is the absolute worst time to call. I always try to call customer service numbers midmorning.

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By (user no longer on site)
over a year ago

it's because your call is so important to them, they've got to keep you waiting!

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By *rsIdiot OP   Woman
over a year ago

Bedworth

Mid morning isn't possible when you work day times.

I hope they answer soon, they close in half an hour

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By (user no longer on site)
over a year ago

unless if its urgent keep holding

if not fone nearer to closing time 30 mins before - if you cant do that try 1st thing in morning you always get threw quite quick from 4pm onwards call centers are always busy

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By (user no longer on site)
over a year ago

As a fella who has worked a call center I can tell ya that it is because they are tragically understaffed. The basic ratio is 1 operator/technician for every 4 lines. It is a miserable existance and causes one to loathe the sound of a phone ringing.

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By *ornyHorwichCpl aka HHCCouple
over a year ago

horwich

Our number is 0870 and we answer the phone in 20 seconds so not all are bad.

If you get fed up of press 1 for, 2 for etc then sometimes ringing the sales rather than customer services and pretending you rang the wrong option, not only gives you more chance of geting the right dept but also manages to jump the queue

Scarlett

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By (user no longer on site)
over a year ago


"I've been on hold waiting to speak to someone at eon for over half an hour now

Why do call centres never have enough staff?"

Just don't I had the same with bloody shelias wheels yesterday arghhhhhhhhh

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By *ittle_brat_evie!!Woman
over a year ago

evesham


"As a fella who has worked a call center I can tell ya that it is because they are tragically understaffed. The basic ratio is 1 operator/technician for every 4 lines. It is a miserable existance and causes one to loathe the sound of a phone ringing."

You obviously work in the wrong call centre. Worked in one for 8 years and whist I hated the company in the end I loved speaking to people.

Call centres will use statistical analysis of data to calculate the optimum number of operators needed to man lines at certain times however this can be wrong if there is a sudden unexpected increase in calls or high levels if absence etc (we are in in norovirus season)

Most call centres will have a service level agreement if answering 80% Of calls in 20 seconds.

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