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Supermarkets are steeling from you!

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By *WINGStars23 OP   Couple
over a year ago

Northwest UK

I work part-time as a home delivery driver for a well known supermarket chain. And most of you who shop online have received substitutions in your shopping, and probably more in recent months. One customer I delivered ordered 12 Beers and got bananas as a substituted item. Big difference in items and price yeah?

But do you know that you rarely get refunded for the items if the substitution is unsuitable for you needs.

Those substituted items are then returned to store and resold. You the customer still has the full bill for the shopping taken from your account, and you rarely see a penny returned for the item you sent back. Most of you probably don't check your account to see if you have been refunded for that jar of coffee you sent back. And if you do, you may call customer services, who will tell you it will appear in your account between 5-7 days. Sorry to say... NOT GOING TO HAPPEN, SHOPPERS!

I was discussed when I found this out, as I always show the customers what's been scanned back in and what they will be refunded for.

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By *enSiskoMan
over a year ago

Cestus 3

I will have an A

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By (user no longer on site)
over a year ago

I for one am shocked.

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By (user no longer on site)
over a year ago

Every time I've had a substitute I've rejected and it's not been charged. Every time I've had a missing item, I've not been charged. Every time I've complained of a short date or damaged I've been refunded so its

Not all companies

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By *naswingdressWoman
over a year ago

Manchester (she/her)


"Every time I've had a substitute I've rejected and it's not been charged. Every time I've had a missing item, I've not been charged. Every time I've complained of a short date or damaged I've been refunded so its

Not all companies

"

Yes, I always check.

This is an extremely serious allegation, OP. I'm not sure if this is the place for it. Maybe the police?

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By *icecouple561Couple
Forum Mod
over a year ago

East Sussex

I have had supermarket deliveries for years and any refunds have always been issued. Sometimes I've been refunded full price for something like one egg broken in a dozen and been told to keep the eggs. Once I got a bag of someone else's shopping and was told to keep that too.

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By (user no longer on site)
over a year ago

I've not had this issue and do always check the refunds are made x

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By *illan-KillashMan
over a year ago

London/Sussex/Surrey/Berks/Hants


"I work part-time as a home delivery driver for a well known supermarket chain. And most of you who shop online have received substitutions in your shopping, and probably more in recent months. One customer I delivered ordered 12 Beers and got bananas as a substituted item. Big difference in items and price yeah?

But do you know that you rarely get refunded for the items if the substitution is unsuitable for you needs.

Those substituted items are then returned to store and resold. You the customer still has the full bill for the shopping taken from your account, and you rarely see a penny returned for the item you sent back. Most of you probably don't check your account to see if you have been refunded for that jar of coffee you sent back. And if you do, you may call customer services, who will tell you it will appear in your account between 5-7 days. Sorry to say... NOT GOING TO HAPPEN, SHOPPERS!

I was discussed when I found this out, as I always show the customers what's been scanned back in and what they will be refunded for. "

I've used 4 of the biggest supermarket chains for home delivery's.

Never had this problem.

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By *illan-KillashMan
over a year ago

London/Sussex/Surrey/Berks/Hants


"I have had supermarket deliveries for years and any refunds have always been issued. Sometimes I've been refunded full price for something like one egg broken in a dozen and been told to keep the eggs. Once I got a bag of someone else's shopping and was told to keep that too. "

I wondered where my truffles and Dom had gone.

I blamed my Butler......

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By (user no longer on site)
over a year ago

I've never had a home delivery, no problem

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By *istretchMan
over a year ago

leeds

Simply not true , ( oh is home shopping ) for asda

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By *icecouple561Couple
Forum Mod
over a year ago

East Sussex


"I have had supermarket deliveries for years and any refunds have always been issued. Sometimes I've been refunded full price for something like one egg broken in a dozen and been told to keep the eggs. Once I got a bag of someone else's shopping and was told to keep that too.

I wondered where my truffles and Dom had gone.

I blamed my Butler...... "

No that was me sipping champagne as I grated a truffle on my value beans on toast

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By (user no longer on site)
over a year ago

I bought an aubergene and it was substituted for asparagus....

At least they start with an A...

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By *ora the explorerWoman
over a year ago

Paradise, Herts


"I have had supermarket deliveries for years and any refunds have always been issued. Sometimes I've been refunded full price for something like one egg broken in a dozen and been told to keep the eggs. Once I got a bag of someone else's shopping and was told to keep that too. "

I did too! At Christmas. 2 bags! Lots of cakes and all sorts. I rang them as couldn’t just say nothing and they said to keep it

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By *ightNWet69Woman
over a year ago

dark side of the moon

I stopped online shopping when Asia wouldn't deliver my shopping as my adult daughter didn't have ID & it took 3 months of constant complaining to get it all refunded.

Iceland is the best tho, shop in store & then they deliver same night

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By *naswingdressWoman
over a year ago

Manchester (she/her)


"I have had supermarket deliveries for years and any refunds have always been issued. Sometimes I've been refunded full price for something like one egg broken in a dozen and been told to keep the eggs. Once I got a bag of someone else's shopping and was told to keep that too.

I did too! At Christmas. 2 bags! Lots of cakes and all sorts. I rang them as couldn’t just say nothing and they said to keep it "

It's been years now, but I had this happen with Waitrose - not only did I get to keep the shopping, but they popped around later with a bottle of wine to apologise.

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By *ad NannaWoman
over a year ago

East London

I've always got my refunds and on many occasions I've had either extra items in my shopping or a refunded item that was delivered.

At Christmas I ordered two 1litre bottles of Baileys and they were both refunded with one 75cl bottle substituted. When the shopping came one of the litre bottles was in there but I wasn't charged for it.

That's happened to me a few times.

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By *icecouple561Couple
Forum Mod
over a year ago

East Sussex

When I first started getting supermarket deliveries the pickers often got mixed up with units with the units of measurements. I sometimes thought I'd ordered six bananas only to find six kilos in the bag .

My mum once ordered six chicken breasts and go six kilos.

How we laughed as we made banana chicken for fifty.

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By *ora the explorerWoman
over a year ago

Paradise, Herts


"I have had supermarket deliveries for years and any refunds have always been issued. Sometimes I've been refunded full price for something like one egg broken in a dozen and been told to keep the eggs. Once I got a bag of someone else's shopping and was told to keep that too.

I did too! At Christmas. 2 bags! Lots of cakes and all sorts. I rang them as couldn’t just say nothing and they said to keep it

It's been years now, but I had this happen with Waitrose - not only did I get to keep the shopping, but they popped around later with a bottle of wine to apologise."

Wow really! Love when things like that happen. Never usually happens to me

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By *ightNWet69Woman
over a year ago

dark side of the moon


"I stopped online shopping when Asia wouldn't deliver my shopping as my adult daughter didn't have ID & it took 3 months of constant complaining to get it all refunded.

Iceland is the best tho, shop in store & then they deliver same night "

Asda not Asia silly auto cockup

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By *ad NannaWoman
over a year ago

East London

My daughter had a whole Asda delivery cancelled and they took days to refund over £100 to her bank.

Luckily I had the money to replace her shopping until the refund went in, but they could leave someone without food or money.

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By (user no longer on site)
over a year ago

The supermarkets operate as a cartel. It really is a stitch up. They own half the food processing companies and have companies of food technologists mucking around with your food to fill processed foods with inert bulking agents to spin out the quality ingredients.

They need broken up to introduce proper competition to the food retailing marketplace worth billions every year. Fairer terms for suppliers, fairer prices to customers and most importantly more CHOICE of where your money goes.

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By *istretchMan
over a year ago

leeds

Most if not all are struggling to get some foods if they had what you say food stuffs would be readily available.

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By *illan-KillashMan
over a year ago

London/Sussex/Surrey/Berks/Hants


"I have had supermarket deliveries for years and any refunds have always been issued. Sometimes I've been refunded full price for something like one egg broken in a dozen and been told to keep the eggs. Once I got a bag of someone else's shopping and was told to keep that too.

I wondered where my truffles and Dom had gone.

I blamed my Butler......

No that was me sipping champagne as I grated a truffle on my value beans on toast "

There's a "me getting something in your mouth" joke in there somewhere......

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By *inaTitzTV/TS
over a year ago

Titz Towers, North Notts

This looks like a dodgy copy and paste from Facebook

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By *lubchuckerMan
over a year ago

Oxfordshire

Just another reason you shouldn't be relying on supermarket home deliveries

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By *icecouple561Couple
Forum Mod
over a year ago

East Sussex


"Just another reason you shouldn't be relying on supermarket home deliveries"

I've never found what's written in the op to be true but what are the other reasons?

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By (user no longer on site)
over a year ago


"Just another reason you shouldn't be relying on supermarket home deliveries"

Sometimes it's the only option

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By *icecouple561Couple
Forum Mod
over a year ago

East Sussex


"Just another reason you shouldn't be relying on supermarket home deliveries

Sometimes it's the only option "

I actively choose to have deliveries. It's easier, saves me time and I hate shopping.

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By *leasureseekers123Couple
over a year ago

Heathrow


"Every time I've had a substitute I've rejected and it's not been charged. Every time I've had a missing item, I've not been charged. Every time I've complained of a short date or damaged I've been refunded so its

Not all companies

"

Same here. Have never ever had an issue receiving a refund and have never had to chase any refunds!

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By *ittlebirdWoman
over a year ago

The Big Smoke

Is this based on evidence OP?

Purely because I know it’s not the case personally, or for any of the large supermarkets I’ve worked with for many many years

I’m sure there are errors at times.. because errors happen. But as a rule. No. They refund as agreed. Because it is a contract. And they wouldn’t want to lose a valuable customer

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By *eeliciouschaosWoman
over a year ago

Wherever


"Just another reason you shouldn't be relying on supermarket home deliveries"

Some people have no other choice.

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By *TG3Man
over a year ago

Dorchester


"I work part-time as a home delivery driver for a well known supermarket chain. And most of you who shop online have received substitutions in your shopping, and probably more in recent months. One customer I delivered ordered 12 Beers and got bananas as a substituted item. Big difference in items and price yeah?

But do you know that you rarely get refunded for the items if the substitution is unsuitable for you needs.

Those substituted items are then returned to store and resold. You the customer still has the full bill for the shopping taken from your account, and you rarely see a penny returned for the item you sent back. Most of you probably don't check your account to see if you have been refunded for that jar of coffee you sent back. And if you do, you may call customer services, who will tell you it will appear in your account between 5-7 days. Sorry to say... NOT GOING TO HAPPEN, SHOPPERS!

I was discussed when I found this out, as I always show the customers what's been scanned back in and what they will be refunded for. "
I have never and will never get my shopping delivered

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By *WINGStars23 OP   Couple
over a year ago

Northwest UK

So I started this thread just to give people who do shop online at supermarkets and get it delivered a heads up.

After several customers have complained to me over the last month or so. One customer said to me that the company I work for (which I obviously can't name and shame so they are all in the frame), never refund, along with another. I mentioned this to my partner and she also confirmed that she hadn't received refunds from the company I work for an another.

How it's supposed to work is like this.

You shop and pay at the checkout.

The companies take your payment and hold it until the items you have ordered have been delivered.

This is confirmed on the handheld device we come to the door with. The drivers also scan the items off the van, and any returns are scanned back in prior to going to the next customer. The company gets a delivery update, this inclues any undelivered items, damages and unwanted subscriptions. And any refunds should automatically be taken out of your checkout fee and returned to you.

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By *ulfilthmentMan
over a year ago

Just around the corner


"I for one am shocked. "

I’m shocked that people don’t check their bill against the substitutions and demand a refund where one is due.

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