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It’s a completely different way of working now since Covid.
K | |||
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"Our Drs has an hour window of getting through in the morning - if you don’t then they turn the phone off…they fill their quota for the day and shut up shop
It’s a completely different way of working now since Covid.
K"Yeah I’ve noticed that too and you don’t even get an appointment! They call you for a phone appointment. So many people must give up. I can’t as it’s for my daughter but if it was me I wouldn’t bother. | |||
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"84 in the queue! Wtf. Anyone’s doctors worse than mine???? That’s ridiculous " Do you get the option of a call back? Mine is same and I was caller 54 the other day. Got a call back in 20 mins and sorted. The issue I have is getting passed the engaged tone. I just looked and had made 63 attempts before getting through and able to select the call back option  | |||
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"84 in the queue! Wtf. Anyone’s doctors worse than mine???? That’s ridiculous " Ha mine is like that, I havent seen a gp for around 3 years. Absolutely insane. | |||
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"84 in the queue! Wtf. Anyone’s doctors worse than mine???? That’s ridiculous Do you get the option of a call back? Mine is same and I was caller 54 the other day. Got a call back in 20 mins and sorted. The issue I have is getting passed the engaged tone. I just looked and had made 63 attempts before getting through and able to select the call back option "No. Just says please hold. They’ll be nothing left when I get through. I’m just hoping they’ll get her in as it was NHS direct last night who told me to go today and they said they’d send a note over | |||
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"84 in the queue! Wtf. Anyone’s doctors worse than mine???? That’s ridiculous Ha mine is like that, I havent seen a gp for around 3 years. Absolutely insane. " Me neither. It’s been years. I do have things I really should get seen but I just don’t bother. So many things are probably being missed because of this situation  | |||
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"I especially also hate the god awful music we’re treated to whilst waiting (for an interminable eternity!!!) "Haha yep. I’ve got the volume right down  | |||
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"84 in the queue! Wtf. Anyone’s doctors worse than mine???? That’s ridiculous Do you get the option of a call back? Mine is same and I was caller 54 the other day. Got a call back in 20 mins and sorted. The issue I have is getting passed the engaged tone. I just looked and had made 63 attempts before getting through and able to select the call back option
No. Just says please hold. They’ll be nothing left when I get through. I’m just hoping they’ll get her in as it was NHS direct last night who told me to go today and they said they’d send a note over "No wonder people get desperate and turn up at A&E for stuff they should be seeing a gp for. Hope you get sorted. | |||
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"84 in the queue! Wtf. Anyone’s doctors worse than mine???? That’s ridiculous Do you get the option of a call back? Mine is same and I was caller 54 the other day. Got a call back in 20 mins and sorted. The issue I have is getting passed the engaged tone. I just looked and had made 63 attempts before getting through and able to select the call back option
No. Just says please hold. They’ll be nothing left when I get through. I’m just hoping they’ll get her in as it was NHS direct last night who told me to go today and they said they’d send a note over
No wonder people get desperate and turn up at A&E for stuff they should be seeing a gp for. Hope you get sorted. "A&E is a 4 day wait! | |||
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"And this is previously why A & E are overwhelmed. They have used Covid as an excuse to be lazy and not see the volume of patients that they used to." A&E is awful. My daughter’s boyfriend was there 17 hours last week with a football injury! | |||
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"84 in the queue! Wtf. Anyone’s doctors worse than mine???? That’s ridiculous Do you get the option of a call back? Mine is same and I was caller 54 the other day. Got a call back in 20 mins and sorted. The issue I have is getting passed the engaged tone. I just looked and had made 63 attempts before getting through and able to select the call back option
No. Just says please hold. They’ll be nothing left when I get through. I’m just hoping they’ll get her in as it was NHS direct last night who told me to go today and they said they’d send a note over
No wonder people get desperate and turn up at A&E for stuff they should be seeing a gp for. Hope you get sorted.
A&E is a 4 day wait! "Just one thing left to do then. Find a fwb gp that can call upon in your hour of need  | |||
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"I got stuck in the phone queue so gave up and went in to reception.. short queue then instant result" Ah yes. I could get there for 8 when they open in future. That would be easier | |||
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"84 in the queue! Wtf. Anyone’s doctors worse than mine???? That’s ridiculous Do you get the option of a call back? Mine is same and I was caller 54 the other day. Got a call back in 20 mins and sorted. The issue I have is getting passed the engaged tone. I just looked and had made 63 attempts before getting through and able to select the call back option
No. Just says please hold. They’ll be nothing left when I get through. I’m just hoping they’ll get her in as it was NHS direct last night who told me to go today and they said they’d send a note over
No wonder people get desperate and turn up at A&E for stuff they should be seeing a gp for. Hope you get sorted.
A&E is a 4 day wait!
Just one thing left to do then. Find a fwb gp that can call upon in your hour of need "Yes! Good idea! I did used to meet a heart surgeon. Should have kept him | |||
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"If you do get through, some of the receptionist act like they are triage nurses. Hope you get through Nora" Thanks lovely. I’m caller 38 now!  | |||
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"84 in the queue! Wtf. Anyone’s doctors worse than mine???? That’s ridiculous Do you get the option of a call back? Mine is same and I was caller 54 the other day. Got a call back in 20 mins and sorted. The issue I have is getting passed the engaged tone. I just looked and had made 63 attempts before getting through and able to select the call back option
No. Just says please hold. They’ll be nothing left when I get through. I’m just hoping they’ll get her in as it was NHS direct last night who told me to go today and they said they’d send a note over
No wonder people get desperate and turn up at A&E for stuff they should be seeing a gp for. Hope you get sorted.
A&E is a 4 day wait!
Just one thing left to do then. Find a fwb gp that can call upon in your hour of need
Yes! Good idea! I did used to meet a heart surgeon. Should have kept him "Role play nust have been an adventure | |||
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I had an appointment to see my Heart consultant last December, it has been postponed 3 times and is now set for this coming December, I am not holding my breath.
Have also given up on my GP, used to be so simple prior to Covid two minutes on line and appointment confirmed, that service s now switched off  | |||
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" Yes! Good idea! I did used to meet a heart surgeon. Should have kept him
I had an appointment to see my Heart consultant last December, it has been postponed 3 times and is now set for this coming December, I am not holding my breath.
Have also given up on my GP, used to be so simple prior to Covid two minutes on line and appointment confirmed, that service s now switched off "Oh no that’s really bad . I do hope your appointment goes ahead this time. It really is quite scary the way it is x | |||
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"Don't get me started on this topic. I tried to get one yesterday... First available was 4th Dec. So I tried to book online and by the time I clicked on 'book' that appointment had gone. Utter shite. " Wow! Most of us only ring if there’s something wrong there and then. How is the 1st Dec any good!?! | |||
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"Sadly the UK has one of the worst shortage of doctors. Has been bad for long time and, without making any political statement, has worsened partly due to brexit as thousands of doctors left but also lots of other reasons including covid. Attitudes and ways of doing things after covid also changed giving practices almost an excuse to avoid face to face appointments. The service is often quite appaling tbh and it should not feel like they are doing you a favour when they give you an appointment. Some reception staff also have a terrible attitude rather than empathy for patients. Of course it is not just gps but dentists too which is often impossible for sime people to get one. As for consultant appointments, well best leave it there. Even if you get one even after sometimes waiting gor years, the quality of the consultation varies enormously to say the least depending on whether is just a visiting consultant who has not even read your records properly or an established one who has taken the time to look at your history properly. It's a mess that needs sorting but please don't say it should be privatised as that is not the answer as neother is private medical insurance unless you get that at birth. Time for a bit of late breakfast. "I agree but people are paying to get treatment and it’s wrong that they should have to. We did in the end for my youngest. It turned out the best thing we ever did but we shouldn’t have had to do that! People will do it, of course they will. They will get loans/re-mortgage/anything they can. It’s wrong. | |||
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"Sadly the UK has one of the worst shortage of doctors. Has been bad for long time and, without making any political statement, has worsened partly due to brexit as thousands of doctors left but also lots of other reasons including covid. Attitudes and ways of doing things after covid also changed giving practices almost an excuse to avoid face to face appointments. The service is often quite appaling tbh and it should not feel like they are doing you a favour when they give you an appointment. Some reception staff also have a terrible attitude rather than empathy for patients. Of course it is not just gps but dentists too which is often impossible for sime people to get one. As for consultant appointments, well best leave it there. Even if you get one even after sometimes waiting gor years, the quality of the consultation varies enormously to say the least depending on whether is just a visiting consultant who has not even read your records properly or an established one who has taken the time to look at your history properly. It's a mess that needs sorting but please don't say it should be privatised as that is not the answer as neother is private medical insurance unless you get that at birth. Time for a bit of late breakfast.
I agree but people are paying to get treatment and it’s wrong that they should have to. We did in the end for my youngest. It turned out the best thing we ever did but we shouldn’t have had to do that! People will do it, of course they will. They will get loans/re-mortgage/anything they can. It’s wrong. "Wrong indeed  | |||
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"I made an appointment 5 weeks ago...for next Monday " Seems it’s no different wherever you are in the country | |||
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"I got stuck in the phone queue so gave up and went in to reception.. short queue then instant result" At my doctors you aren't allowed to go to reception. They don't deal with any enquiries at the desk. You complete the online form or spend the morning on the phone trying to get through | |||
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"84 in the queue! Wtf. Anyone’s doctors worse than mine???? That’s ridiculous " really 84 they probably have a call centre dealing with the calls mind | |||
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"84 in the queue! Wtf. Anyone’s doctors worse than mine???? That’s ridiculous " Our old docs was atrocious. You had to plan being ill 6 weeks ahead. The new docs near our new house are brilliant. Answer the phone pretty quickly and can get appointments same or next day easily. We find it really weird! | |||
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"84 in the queue! Wtf. Anyone’s doctors worse than mine???? That’s ridiculous Ha mine is like that, I havent seen a gp for around 3 years. Absolutely insane. Me neither. It’s been years. I do have things I really should get seen but I just don’t bother. So many things are probably being missed because of this situation "I know it really is awful. I have some symptoms, hormonal ones that I want checking out but impossible to get through so I'll just plod along. | |||
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"I got stuck in the phone queue so gave up and went in to reception.. short queue then instant result Ah yes. I could get there for 8 when they open in future. That would be easier " Our old docs wouldn't let you book in person, unless you'd just come out of an appointment and the doc "said come back next week...." Then you'd ask to see Dr. X next week and they'd tell you there's nothing bookable for 6 weeks | |||
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"Last month my husband asked me to try and book him an appointment at the GPs. I figured it was a waste of time. Their phone line opens just when I'm taking the kids to school and by the time I'm home there's never any appointments left. But I phoned anyway at 9.10. He had an appointment 2 hours later, a blood test that afternoon, a follow up appointment the following week and with a few weeks all his B12 injections were done. It was truly amazing. " Ahh, I pressed post by accident. Anyway, I was going to say I don't know if that was just a rare exception as we've struggled before to get anywhere. But I will say after my dad's heart attack earlier this year he has gotten GP appointments within hours every time he wanted one at his doctors. I think they're very good at seeing the very unwell, but not so great with normal run of the mill issues | |||
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"With mine you have to go to the website and fill in an online form (they call it the consulting room)..... which they commit to reply to in 2-5 working days.. Then you 'might' be offered a telephone appointment - but that's another xx no. Of days. Took me 5 weeks once to talk to them "Online form called a 'Consulting Room'- marvellous indeed. Haha, visions of being able to go into a virtual surgery, be great, you could choose the car you drive and park it in a virtual car park and maybe even choose what type of person you are...I think I'd ask to be a virtual cowboy and ask if they might incorporate a virtual horse I can ride into the car park. It would need a lamp post too, for tieing the horse up and for dogs to pee against. I'd have handsome Dr's for the ladies, dirty nurses for us lads! Virtual Consulting rooms only, ffs! You ring my Dr, nr. 68 and then when you get to nr.2 after an hour it cuts you off... Little tip. But shhhhhh. I write to my GP. Yep.. a piece of paper, a biro and an envellope! I politely hand the letter in at reception, the letter is marked private and confidential (which means nothing but looks good) and then I ask the receptionist her name....and make a show of writing that down, furthermore I act all flustered and enquire as to the date and then make a note..... Oh , I forgot, I then thank them profusely ...I'm such a polite boy  | |||
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"With mine you have to go to the website and fill in an online form (they call it the consulting room)..... which they commit to reply to in 2-5 working days.. Then you 'might' be offered a telephone appointment - but that's another xx no. Of days. Took me 5 weeks once to talk to them
Online form called a 'Consulting Room'- marvellous indeed.
Haha, visions of being able to go into a virtual surgery, be great, you could choose the car you drive and park it in a virtual car park and maybe even choose what type of person you are...I think I'd ask to be a virtual cowboy and ask if they might incorporate a virtual horse I can ride into the car park. It would need a lamp post too, for tieing the horse up and for dogs to pee against.
I'd have handsome Dr's for the ladies, dirty nurses for us lads!
Virtual Consulting rooms only, ffs!
You ring my Dr, nr. 68 and then when you get to nr.2 after an hour it cuts you off...
Little tip.
But shhhhhh.
I write to my GP.
Yep.. a piece of paper, a biro and an envellope!
I politely hand the letter in at reception, the letter is marked private and confidential (which means nothing but looks good) and then I ask the receptionist her name....and make a show of writing that down, furthermore I act all flustered and enquire as to the date and then make a note.....
Oh , I forgot, I then thank them profusely ...I'm such a polite boy
"Yeah i am going to see if I can change my practice - they once sent me to a multi storey car park where they had set up blood testing stations on one of the levels - literally hang your arm out of the car | |||
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"Good morning operator, I'd like to make a call, could I have 4 double seven 3 1 zero 4 I'm sorry sir I missed that, could you repeat just what you said FOUR double seven thwee one zero four did you get it then? Could you speak a little slower four double seven's all I got Thwee one zero four are you bloody deaf or what? Well look I got the first part I just didn't get the last Well you can stick that fuckin fone up yer fuckin arse Stick that fuckin fone, up yor fuckin arse You're supposed to fuckin help, not make it fuckin hard I only want to make a call and you keep acting smart So you can stick that fuckin fone up yor fuckin arse" Kbw??? | |||
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"84 in the queue! Wtf. Anyone’s doctors worse than mine???? That’s ridiculous " Do you need a proper examination - I could bump you to the top of the queue | |||
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"I've pretty much given up calling for an appointment. I either go for the e-comsult for something small and 111 for anything I think is more serious" Flippin ek. Nice pic! | |||
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"I've pretty much given up calling for an appointment. I either go for the e-comsult for something small and 111 for anything I think is more serious Flippin ek. Nice pic! " Awww thank you | |||
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"I'd just like to also point out , your local pharmacy is a great source of advice for self limiting illnesses, just rock up and see them " Yes. I often do that. For second opinions also. Especially as I’ve lost two people through doctor error. | |||
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"I'd just like to also point out , your local pharmacy is a great source of advice for self limiting illnesses, just rock up and see them Yes. I often do that. For second opinions also. Especially as I’ve lost two people through doctor error. "  | |||
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"84 in the queue! Wtf. Anyone’s doctors worse than mine???? That’s ridiculous " Did you get through yet? Our docs is similar. The town has doubled in size in the last 10 years but still only one surgery. | |||
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