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I really wish.....

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By *inky_couple2020 OP   Couple
over a year ago

North West

.... we didn't have to fight for everything. That life wasn't a constant battle. I honestly wish I could trade in this disability and go back to how I was pre-late 2016.

We stayed in a hotel in Manchester last night. Part of a chain we'd used before in London, where the wheelchair accessible room was amazing. Really thoughtfully designed and extremely functional (and nice). However, upon arriving in the Manchester room at 21:00, found a less than ideal bathroom (lots of reasons). However, I wasn't alone and it was only for one night and we were tired so just accepted it.

This morning, I entered the shower with the assistance of Mr KC (not possible independently due to the crap design). I had to wear shoes due to how slippy the surface was, including for crutches.

I then sat on the shower seat and started to shower and clean my teeth. Within about 2-3mins of sitting down, the seat lurched forward and I started to head for the floor. I shouted for help but before Mr KC got there, the whole seat fell off the wall and obviously, I hit the shower tray, on my back. The ceramic tiles were splintered and bits stuck on my bum etc.

I had to stay on the floor to rinse off the soap. It was so slippy that I could scoot on my bum to the edge, where Mr KC laid lots of towels (because the main bathroom floor was VERY slippy). I had to crawl across and then use the toilet frame and sink to haul myself up. I'm too heavy to expect Mr KC to lift me. Once I was up and burst into tears, he had to drag me out to my waiting wheelchair. My chair did not fit into this bathroom due to the door being too narrow (one of the many flaws).

I sorted myself out. He went down to reception to complain. They offered 50% off. Obviously we'll be formally writing to complain and expect a full refund.

Buuuuuut. The whole thing whereby we can only book a very restricted number of rooms and even then, you have no certainty that the room will be suitable. What do you do at 21:00 when the so-called wheelchair accessible room is unsuitable?

I'm sick of planning things that we then cannot do because lifts are broken, accessible toilets are out of order or being used to store spare furniture. I'm sick of finding that the accessible entrance cannot be used without staff assistance but there's no way to alert them to your presence unless someone able bodied goes up/down some stairs. I'm sick of finding it's "just one small step inside" when you've phoned to double check it's wheelchair accessible.

I'm sick of the abuse of blue badge parking by people loading protest placards and flags (yesterday in Manchester). I'm sick of the assumption that in a car, the disabled person will always be the passenger and so bays are laid out thus. I'm sick of turning up to my daughter's friends birthday parties to find it's not accessible and I have to sit outside on my own and entrust her to someone else. The other parents can sit together and chat over a brew while I stay outside in the car.

I'm sick of having to spend thousands of pounds on mobility equipment for myself, that's essential to make my life liveable.

I'm so very pissed off about the shower thing this morning because had I been on my own (which I am often, e.g. for work), I'd have had no choice but to pull the emergency cord and wait, naked in the broken shower until complete strangers came along (IF they come along). I felt so very pathetic. So feeble. I have always been a large, strong, sporty person. Yes, I have excellent upper body strength too but that's useless when the surface is so slippery that I can't get up or if the room is so shabbily designed that I can't bring my wheelchair inside.

I'm really distraught, actually. But I'm having to maintain my composure in front of my daughter. I want to cry, to scream, to hit something.

I want my mobility back.

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By *rsMistyPeaksWoman
over a year ago

Essex

Oh hunny. I’m so sorry that this could try is so shit. You absolutely should get more than an insulting 50% discount. That is horrific.

For all of the awful things you have listed - the corporate failures - what has heart my heart the most is that other moms do t come and sit in your car with you. I can’t comprehend that.

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By *rsMistyPeaksWoman
over a year ago

Essex

* this country is so shit

(Like my autocorrect & proofreading)

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By *atnip make me purrWoman
over a year ago

Reading

So so sorry to hear this.

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By *ulieAndBeefCouple
over a year ago

Manchester-ish

What a nightmare That is awful, no wonder you're so upset and angry. 50% is insulting. They should be considering compensation for how dangerous and unsuitable their "accessible" accommodation is.

Jx

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By (user no longer on site)
over a year ago

This makes me sad.

And it makes me angry.

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By *cottish guy 555Man
over a year ago

London

That's fucking awful. All of it related to an accessible room that clearly isn't fit for purpose. I'm glad to know that you are going to be complaining and hopefully suing, but I'm sad, and mad, that you have to.

I have a close friend who is in a very similar situation and it fucking boils my piss that people aren't more aware and empathetic

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By *inky_couple2020 OP   Couple
over a year ago

North West


"Oh hunny. I’m so sorry that this could try is so shit. You absolutely should get more than an insulting 50% discount. That is horrific.

For all of the awful things you have listed - the corporate failures - what has heart my heart the most is that other moms do t come and sit in your car with you. I can’t comprehend that. "

Mr KC had to stay in the one today (safety, 1 child, 1 adult). He brought me cake and tea in a cardboard cup in the car. Even if I could get inside, I couldn't have been the supervising adult.

Most parents want to supervise their own children at such events, I suppose.

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By *urve_your_enthusiasmWoman
over a year ago

Manchester

This is such a horrible experience and as you said, all the things you've listed should just be given. It's just not good enough. I hope you're ok x

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By (user no longer on site)
over a year ago

Sounds like an awful dehumanising experience, you’re right to pursue a refund and full apology.

I hope this is the low point in such experiences and that going forward things are more like the one you received in your London hotel.

As to the rest of it .. that’s a lot of change in National infrastructure required and sadly I can’t see anything happening too soon in that regards, I can understand your frustration

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By (user no longer on site)
over a year ago

Mrs KC are you injured from the accident? I did a quick Google. Even with a no win no fee solicitor you could get some compensation. Worth it even for the principle and so that hotel should be made to fix their (non)accessible rooms.

Hope you get a chance to punch something.

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By *imi_RougeWoman
over a year ago

Portsmouth

What a shit show, places really ought to be going above and beyond to cater for anyone who isn't fully abled.

I stayed in a Travelodge not so long ago, and it was a twin/accessible room... definitely not fit for purpose!

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By *ilverjagMan
over a year ago

swansea

There's a nice hotel near Wrexham that I took my mum to a few years ago who is disabled. Everything all on the one floor, and ramped access where neccesary, and beautiful gardens for wedding venues etc. When I made the booking the receptionist asked me what disabled facilities I needed, and apologised that at that moment they didn't have a bathroom with a bath that opens up to let a wheelchair in, but that was to be their next upgrade. Let me know if you want the name of it.

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By *inky_couple2020 OP   Couple
over a year ago

North West


"Mrs KC are you injured from the accident? I did a quick Google. Even with a no win no fee solicitor you could get some compensation. Worth it even for the principle and so that hotel should be made to fix their (non)accessible rooms.

Hope you get a chance to punch something. "

Only exacerbation of existing pain. The ceramic flakes were uncomfortable but didn't cause laceration. My back is killing me and my bad leg has been spasming ever since, which will mean lots of pain. But anything that impacts the leg can do the same, e.g. knocking it against something.

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By (user no longer on site)
over a year ago

It is shit. The situation you describe and accessibility failures in general. Bathrooms often seem where hotels fall down - my father is in a wheelchair and has had lots of problems.

Also disgusted by what's happening with trains. Every day there's another person on Twitter who has missed their train because their booked assistance hasn't turned up. It's discriminatory.

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By (user no longer on site)
over a year ago

That's horrible.

I can understand you feeling down, annoyed that this is even an issue as pre 2016 it wasn't, so angry at the situation you were put in and the ineptness of the hotel.

Hugs. Massive, massive hugs x

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By *entlemanFoxMan
over a year ago

North East / London

Mrs KC,

It was lovely to meet you and I am so sad you trip ended so unpleasantly.

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By (user no longer on site)
over a year ago


"Mrs KC are you injured from the accident? I did a quick Google. Even with a no win no fee solicitor you could get some compensation. Worth it even for the principle and so that hotel should be made to fix their (non)accessible rooms.

Hope you get a chance to punch something.

Only exacerbation of existing pain. The ceramic flakes were uncomfortable but didn't cause laceration. My back is killing me and my bad leg has been spasming ever since, which will mean lots of pain. But anything that impacts the leg can do the same, e.g. knocking it against something. "

What would you say if this happened to one of your basketball buddies? Or to your dad. If they were injured by faulty equipment and are now in a lot of pain.

You'd be creating absolute hell and calling anyone who will listen.

Or (and I hate to suggest this), get Mr KC on the case.

Your back and legs could have been cut to shreds.

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By *inky_couple2020 OP   Couple
over a year ago

North West


"Sounds like an awful dehumanising experience, you’re right to pursue a refund and full apology.

I hope this is the low point in such experiences and that going forward things are more like the one you received in your London hotel.

As to the rest of it .. that’s a lot of change in National infrastructure required and sadly I can’t see anything happening too soon in that regards, I can understand your frustration "

The last paragraph. How hard is it to install a bell to alert attention for an accessible entrance? How hard to give accurate information over the phone and on websites about stepped access? How hard to understand that an accessible toilet is not a storage cupboard? None of these things cost more than a few quid/someone's time but would make life a LOT more straightforward. But even that's too hard, it would seem.

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By *inky_couple2020 OP   Couple
over a year ago

North West


"It is shit. The situation you describe and accessibility failures in general. Bathrooms often seem where hotels fall down - my father is in a wheelchair and has had lots of problems.

Also disgusted by what's happening with trains. Every day there's another person on Twitter who has missed their train because their booked assistance hasn't turned up. It's discriminatory. "

Train shite is why we drove into Manchester, even though the main ring road was closed and it was traffic mayhem.

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By *inky_couple2020 OP   Couple
over a year ago

North West


"Mrs KC are you injured from the accident? I did a quick Google. Even with a no win no fee solicitor you could get some compensation. Worth it even for the principle and so that hotel should be made to fix their (non)accessible rooms.

Hope you get a chance to punch something.

Only exacerbation of existing pain. The ceramic flakes were uncomfortable but didn't cause laceration. My back is killing me and my bad leg has been spasming ever since, which will mean lots of pain. But anything that impacts the leg can do the same, e.g. knocking it against something.

What would you say if this happened to one of your basketball buddies? Or to your dad. If they were injured by faulty equipment and are now in a lot of pain.

You'd be creating absolute hell and calling anyone who will listen.

Or (and I hate to suggest this), get Mr KC on the case.

Your back and legs could have been cut to shreds. "

Don't worry, we're looking into it. But the honest answer is I wasn't injured any more than I already was. Mr KC is going to draft a letter of complaint which we will both sign. I have resigned myself to the fact things only get done if a man gets involved. I've accepted that my status as a feeble disabled woman means no-one will take me seriously.

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By (user no longer on site)
over a year ago


"Mrs KC are you injured from the accident? I did a quick Google. Even with a no win no fee solicitor you could get some compensation. Worth it even for the principle and so that hotel should be made to fix their (non)accessible rooms.

Hope you get a chance to punch something.

Only exacerbation of existing pain. The ceramic flakes were uncomfortable but didn't cause laceration. My back is killing me and my bad leg has been spasming ever since, which will mean lots of pain. But anything that impacts the leg can do the same, e.g. knocking it against something.

What would you say if this happened to one of your basketball buddies? Or to your dad. If they were injured by faulty equipment and are now in a lot of pain.

You'd be creating absolute hell and calling anyone who will listen.

Or (and I hate to suggest this), get Mr KC on the case.

Your back and legs could have been cut to shreds.

Don't worry, we're looking into it. But the honest answer is I wasn't injured any more than I already was. Mr KC is going to draft a letter of complaint which we will both sign. I have resigned myself to the fact things only get done if a man gets involved. I've accepted that my status as a feeble disabled woman means no-one will take me seriously. "

You're far from feeble!

Sue the arse off them.

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By *inky_couple2020 OP   Couple
over a year ago

North West


"Mrs KC are you injured from the accident? I did a quick Google. Even with a no win no fee solicitor you could get some compensation. Worth it even for the principle and so that hotel should be made to fix their (non)accessible rooms.

Hope you get a chance to punch something.

Only exacerbation of existing pain. The ceramic flakes were uncomfortable but didn't cause laceration. My back is killing me and my bad leg has been spasming ever since, which will mean lots of pain. But anything that impacts the leg can do the same, e.g. knocking it against something.

What would you say if this happened to one of your basketball buddies? Or to your dad. If they were injured by faulty equipment and are now in a lot of pain.

You'd be creating absolute hell and calling anyone who will listen.

Or (and I hate to suggest this), get Mr KC on the case.

Your back and legs could have been cut to shreds.

Don't worry, we're looking into it. But the honest answer is I wasn't injured any more than I already was. Mr KC is going to draft a letter of complaint which we will both sign. I have resigned myself to the fact things only get done if a man gets involved. I've accepted that my status as a feeble disabled woman means no-one will take me seriously.

You're far from feeble!

Sue the arse off them."

I feel very feeble. I felt so pathetic stuck on the floor.

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By *cottish guy 555Man
over a year ago

London


"Mrs KC are you injured from the accident? I did a quick Google. Even with a no win no fee solicitor you could get some compensation. Worth it even for the principle and so that hotel should be made to fix their (non)accessible rooms.

Hope you get a chance to punch something.

Only exacerbation of existing pain. The ceramic flakes were uncomfortable but didn't cause laceration. My back is killing me and my bad leg has been spasming ever since, which will mean lots of pain. But anything that impacts the leg can do the same, e.g. knocking it against something.

What would you say if this happened to one of your basketball buddies? Or to your dad. If they were injured by faulty equipment and are now in a lot of pain.

You'd be creating absolute hell and calling anyone who will listen.

Or (and I hate to suggest this), get Mr KC on the case.

Your back and legs could have been cut to shreds.

Don't worry, we're looking into it. But the honest answer is I wasn't injured any more than I already was. Mr KC is going to draft a letter of complaint which we will both sign. I have resigned myself to the fact things only get done if a man gets involved. I've accepted that my status as a feeble disabled woman means no-one will take me seriously.

You're far from feeble!

Sue the arse off them.

I feel very feeble. I felt so pathetic stuck on the floor. "

And that's why you should make them pay. For making you feel that way no amount will suffice, but by taking them to task, hopefully no one else will have to feel like that.

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By (user no longer on site)
over a year ago


"Mrs KC are you injured from the accident? I did a quick Google. Even with a no win no fee solicitor you could get some compensation. Worth it even for the principle and so that hotel should be made to fix their (non)accessible rooms.

Hope you get a chance to punch something.

Only exacerbation of existing pain. The ceramic flakes were uncomfortable but didn't cause laceration. My back is killing me and my bad leg has been spasming ever since, which will mean lots of pain. But anything that impacts the leg can do the same, e.g. knocking it against something.

What would you say if this happened to one of your basketball buddies? Or to your dad. If they were injured by faulty equipment and are now in a lot of pain.

You'd be creating absolute hell and calling anyone who will listen.

Or (and I hate to suggest this), get Mr KC on the case.

Your back and legs could have been cut to shreds.

Don't worry, we're looking into it. But the honest answer is I wasn't injured any more than I already was. Mr KC is going to draft a letter of complaint which we will both sign. I have resigned myself to the fact things only get done if a man gets involved. I've accepted that my status as a feeble disabled woman means no-one will take me seriously. "

Nothing feeble about you!

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By *akedMMan
over a year ago

Witney

So sorry you had to go through this experience. I would take them for every penny you can get . Then they might learn and put things in place in there rooms . Hope you feel better soon. Hugsx

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By *eroLondonMan
over a year ago

Covent Garden

KC² — I was so very happy to meet you last night and now I'm really sad (and angry) to read about this. Sending love.

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By *oodmessMan
over a year ago

yumsville

Sounds like a complaint and a free week stay in a hotel of your choice

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By *ehindHerEyesCouple
over a year ago

SomewhereOnlyWeKnow


"Mrs KC are you injured from the accident? I did a quick Google. Even with a no win no fee solicitor you could get some compensation. Worth it even for the principle and so that hotel should be made to fix their (non)accessible rooms.

Hope you get a chance to punch something.

Only exacerbation of existing pain. The ceramic flakes were uncomfortable but didn't cause laceration. My back is killing me and my bad leg has been spasming ever since, which will mean lots of pain. But anything that impacts the leg can do the same, e.g. knocking it against something.

What would you say if this happened to one of your basketball buddies? Or to your dad. If they were injured by faulty equipment and are now in a lot of pain.

You'd be creating absolute hell and calling anyone who will listen.

Or (and I hate to suggest this), get Mr KC on the case.

Your back and legs could have been cut to shreds.

Don't worry, we're looking into it. But the honest answer is I wasn't injured any more than I already was. Mr KC is going to draft a letter of complaint which we will both sign. I have resigned myself to the fact things only get done if a man gets involved. I've accepted that my status as a feeble disabled woman means no-one will take me seriously. "

Doesn't matter that you weren't injured anymore than you already are....you could have been injured very badly had you landed different or the ceramic had punctured the skin, what if MR hadn't have been there! Make sure they damn well know that and get everything you can out of them! And as for feeble you are far from it!

Tinder x

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By (user no longer on site)
over a year ago

That is absolutely horrific to hear and I'm so sorry that happened

Never think of yourself as feeble or weak as you are nothing of the sort. I'm glad you weren't seriously injured and I hope you get as much out of them as you can as it was dangerous and negligent on their part.

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By (user no longer on site)
over a year ago


"Sounds like an awful dehumanising experience, you’re right to pursue a refund and full apology.

I hope this is the low point in such experiences and that going forward things are more like the one you received in your London hotel.

As to the rest of it .. that’s a lot of change in National infrastructure required and sadly I can’t see anything happening too soon in that regards, I can understand your frustration

The last paragraph. How hard is it to install a bell to alert attention for an accessible entrance? How hard to give accurate information over the phone and on websites about stepped access? How hard to understand that an accessible toilet is not a storage cupboard? None of these things cost more than a few quid/someone's time but would make life a LOT more straightforward. But even that's too hard, it would seem."

Oh I don’t disagree with you at all. It’s a comment on the state of way things are, and always have been and unless someone shakes the whole system up it will continue to be a shit show.

I wasn’t dismissing your concerns, I sincerely hope that things DO improve but until people are compelled to do something, human nature tells me nothing will get done. Sadly.

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By *inky_couple2020 OP   Couple
over a year ago

North West


"That is absolutely horrific to hear and I'm so sorry that happened

Never think of yourself as feeble or weak as you are nothing of the sort. I'm glad you weren't seriously injured and I hope you get as much out of them as you can as it was dangerous and negligent on their part."

Thanks. I'd had such a lovely time playing ping pong and suchlike. It's really spoiled the weekend

Thanks for being sporting yesterday and not smashing me out of the park!

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