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Computer help!

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By *icecouple64 OP   Couple
over a year ago

Nottingham

Any computer whizz in Nottingham can help us with our computer and printer. They don't see each other after moving house! Any help greatly appreciated x

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By *ex HolesMan
over a year ago

Up North

Have you left one in your old house?

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By (user no longer on site)
over a year ago

Have you tried turning it off and on again?

Sorry I couldn't help myself

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By *icecouple64 OP   Couple
over a year ago

Nottingham

I know it's a bit ambiguous but I am hoping people would understand and help...

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By *handlerMonicaCouple
over a year ago

Leicester

May need to disconnect the printer from the old WiFi. And connect it to the new one

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By *icecouple64 OP   Couple
over a year ago

Nottingham

That's really funny. Thanks for your help

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By *icecouple64 OP   Couple
over a year ago

Nottingham

Thanks x

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By *weet and SpiceCouple
over a year ago

Around the Midlands

I'm no whizz but perhaps it's something like the network settings based upon the new WiFi

May be someone with more technical skills can confirm

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By (user no longer on site)
over a year ago

Jokes aside, it's difficult to identify what the issue is without having the hardware in front of me but a simple process in troubleshooting is to reset both devices and have them forget any previously connected devices and local networks. You can find that in "Control Panel" on your computer, don't know how to do that with the printer you have.

Then try to reconnect both devices to your local network, and see if your computer is picking up the printer when you search for hardware connected to your network

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By *obilebottomMan
over a year ago

All over


"Jokes aside, it's difficult to identify what the issue is without having the hardware in front of me but a simple process in troubleshooting is to reset both devices and have them forget any previously connected devices and local networks. You can find that in "Control Panel" on your computer, don't know how to do that with the printer you have.

Then try to reconnect both devices to your local network, and see if your computer is picking up the printer when you search for hardware connected to your network"

This is what I would have suggested to. Go to printers in the control panel, delete the said pronter then add again makingvsure bluetooth is on both the computer and printer. That should pick it up. Alternativelly it might come up thar you can connect mannually in which case you click on IP address and again will either pick automatically or you need to mannually enter the IP adress of your wifi which you inn find in Start Settings Network & internet Wi-Fi and then select the Wi-Fi network you're connected to and under Properties, look for your IP address. I hope this helps and good luck.

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By *icecouple64 OP   Couple
over a year ago

Nottingham

Thanks for that

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By *e13guyMan
over a year ago

Lewisham

Do you have a new WiFi router in the new house? If so it's very likely you need to get the printer on the new network. Feel free to DM me the model number of the printer and I'll help you get through the reconnection instructions.

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By *icecouple64 OP   Couple
over a year ago

Nottingham

Sorted now. Thanks very much for all the advice. Much appreciated x

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By *obilebottomMan
over a year ago

All over


"Sorted now. Thanks very much for all the advice. Much appreciated x"

Brilliant

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By (user no longer on site)
over a year ago


"Sorted now. Thanks very much for all the advice. Much appreciated x"

That's a shame, I was hoping to pop round on my way home and have a look at it for you;-)

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