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What Would You Do?

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By (user no longer on site) OP   
over a year ago

I paid a considerable amount of money last week for my cat to have blood tests & a urine test. I was quoted the price it would be & I assumed that included the urine test. Everything came back normal so, the thing she is doing is behavioural.

Today I got a call from the vets saying there’s a balance which needs paid for the urine test. It is the vets mistake for not mentioning it at the time I was there, she also forgot to add it to the list of tests, when I was paying for it. I’ve been in to the vets twice to hand in said urine & heard from them twice for the results & not once was this mentioned.

As it was their fault should I pay? It’s such a small amount that it’s hardly going to cripple their long standing business, but then it’s such a small amount that I’d have no problem paying it. It’s the principle. Should I pay for their mistake or make a stand?

What would you do?

(For the record I’m probably going to pay it)

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By *teveanddebsCouple
over a year ago

Norwich

Sounds like a genuine mistake on their part.

If they did the test I would pay them.

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By (user no longer on site)
over a year ago

Sounds like they’re taking the piss

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By *ose-tinted GlassesMan
over a year ago

Glasgow / London

Pay up, unless you want to go find a new vet next time you need help.

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By *arumcoupleCouple
over a year ago

salisbury

As you say it's a small amount, however that is not the issue here, it's the fact it was not mentioned i could have been a lot more. We would pay but voice our displeasure so they are aware their procedures need tightening up.

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By *rHotNottsMan
over a year ago

Dubai & Nottingham

If they quoted you, even verbally and you believe the quote included this test, contractually, you don't need to pay. The terms of the sale were made on this basis.

Sounds like they made a mistake. When a business makes a mistake, the business pays the cost of that mistake.

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By *ucka39Man
over a year ago

Newcastle

Mistakes happen at times when it's calculating costs I've been their myself with a vet and paid . I actually put more trust in a vet to be honest

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By (user no longer on site)
over a year ago


"Sounds like they’re taking the piss "

Ha ha quality

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By *heVonMatterhornsCouple
over a year ago

Lincoln

In this situation, I'd pay. They did the work and as you said, it's not expensive.

If it was a £3,000 test then I'd be contesting it but in this case it just sounds like a genuine mistake of someone forgetting to push the right button.

LvM

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By (user no longer on site) OP   
over a year ago


"In this situation, I'd pay. They did the work and as you said, it's not expensive.

If it was a £3,000 test then I'd be contesting it but in this case it just sounds like a genuine mistake of someone forgetting to push the right button.

LvM"

I am going to pay, but like you say if they failed to inform me that a procedure or test cost say £300 I’d want to know what I could do

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By *om and JennieCouple
over a year ago

Chams or Socials

Did you sign any paperwork when the tests were done? If so, check what is on there. Our vets love to get you signing your money away

J x

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By (user no longer on site)
over a year ago

Iv had a similar issue with my vet

I now ask for a price breakdown and for them to call me before any extra tests or treatments are carried out to avoid any unexpected costs.

Hope this helps and that the furry one is ok.

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By *issmorganWoman
over a year ago

Calderdale innit

I'd still pay it if you can ,

Mistakes do happen .

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By (user no longer on site) OP   
over a year ago


"Did you sign any paperwork when the tests were done? If so, check what is on there. Our vets love to get you signing your money away

J x"

No all verbal

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By (user no longer on site) OP   
over a year ago


"I'd still pay it if you can ,

Mistakes do happen ."

I will pay, and yes I agree mistakes happen

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By (user no longer on site)
over a year ago


"I paid a considerable amount of money last week for my cat to have blood tests & a urine test. I was quoted the price it would be & I assumed that included the urine test. Everything came back normal so, the thing she is doing is behavioural.

Today I got a call from the vets saying there’s a balance which needs paid for the urine test. It is the vets mistake for not mentioning it at the time I was there, she also forgot to add it to the list of tests, when I was paying for it. I’ve been in to the vets twice to hand in said urine & heard from them twice for the results & not once was this mentioned.

As it was their fault should I pay? It’s such a small amount that it’s hardly going to cripple their long standing business, but then it’s such a small amount that I’d have no problem paying it. It’s the principle. Should I pay for their mistake or make a stand?

What would you do?

(For the record I’m probably going to pay it)"

You've answered your own question

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By *penbicoupleCouple
over a year ago

Northampton


"Should I pay for their mistake or make a stand?

What would you do?

(For the record I’m probably going to pay it)"

You should pay for the service they provided you.

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By *penbicoupleCouple
over a year ago

Northampton


" When a business makes a mistake, the business pays the cost of that mistake.

"

Banks?

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By (user no longer on site) OP   
over a year ago


"Iv had a similar issue with my vet

I now ask for a price breakdown and for them to call me before any extra tests or treatments are carried out to avoid any unexpected costs.

Hope this helps and that the furry one is ok. "

She’s biting the end of her tail so has caused all the hair to go, not the actual skin. Pain/illness has been ruled out, so it’s likely to be stress but what triggered it I don’t know. She’s done this before when her previous owner had a baby (2018) I got her in 2019, when she settled here it all stopped and the hair grew back. I haven’t had a baby and as far as I’m aware nothing has changed. I’m trying to be more aware of her now, more cuddles on her terms, more play, she does have Early Feline Dementia but she’s on supplements for that. As Toyah sang…. It’s A Mystery….

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By (user no longer on site) OP   
over a year ago


"Should I pay for their mistake or make a stand?

What would you do?

(For the record I’m probably going to pay it)

You should pay for the service they provided you. "

I have already paid for what they quoted me, now they want more - if it was something more expensive and they forgot to list it, they don’t necessarily have recourse on it.

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By *icecouple561Couple
Forum Mod
over a year ago

East Sussex

Was it a quote or an estimate?

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By *penbicoupleCouple
over a year ago

Northampton


"Should I pay for their mistake or make a stand?

What would you do?

(For the record I’m probably going to pay it)

You should pay for the service they provided you.

I have already paid for what they quoted me, now they want more - if it was something more expensive and they forgot to list it, they don’t necessarily have recourse on it. "

But did you receive the service they are charging you for? And would you have agreed if they had quoted in advance?

If so, seems a little churlish to quibble.

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By *penbicoupleCouple
over a year ago

Northampton


"I haven’t had a baby and as far as I’m aware nothing has changed."

How did they cope with xmas and new year?

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By *ools and the brainCouple
over a year ago

couple, us we him her.

Urine Tests on a cat, what the hell do cat's know about urine?

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By *ucka39Man
over a year ago

Newcastle


"Urine Tests on a cat, what the hell do cat's know about urine?

"

Have a sip and try and explain to them could be a medical cure for humans

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By *TG3Man
over a year ago

Dorchester

U are in (urine) the money pay up, you don't get anything for free not in this world

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By (user no longer on site) OP   
over a year ago

[Removed by poster at 12/01/23 14:00:22]

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By (user no longer on site) OP   
over a year ago


"I haven’t had a baby and as far as I’m aware nothing has changed.

How did they cope with xmas and new year? "

Who? The vets? They were closed

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By *TG3Man
over a year ago

Dorchester


"I haven’t had a baby and as far as I’m aware nothing has changed.

How did they cope with xmas and new year?

Who? The vets? They were closed "
the cats

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By (user no longer on site) OP   
over a year ago


"Was it a quote or an estimate?"

It was actual price

Words exactly were tests would be X amount of ££, still want to go ahead?

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By (user no longer on site)
over a year ago


"Iv had a similar issue with my vet

I now ask for a price breakdown and for them to call me before any extra tests or treatments are carried out to avoid any unexpected costs.

Hope this helps and that the furry one is ok.

She’s biting the end of her tail so has caused all the hair to go, not the actual skin. Pain/illness has been ruled out, so it’s likely to be stress but what triggered it I don’t know. She’s done this before when her previous owner had a baby (2018) I got her in 2019, when she settled here it all stopped and the hair grew back. I haven’t had a baby and as far as I’m aware nothing has changed. I’m trying to be more aware of her now, more cuddles on her terms, more play, she does have Early Feline Dementia but she’s on supplements for that. As Toyah sang…. It’s A Mystery…."

Fingers crossed they can get her sorted.

It’s never nice feeling helpless when they are poorly.

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By (user no longer on site) OP   
over a year ago


"Iv had a similar issue with my vet

I now ask for a price breakdown and for them to call me before any extra tests or treatments are carried out to avoid any unexpected costs.

Hope this helps and that the furry one is ok.

She’s biting the end of her tail so has caused all the hair to go, not the actual skin. Pain/illness has been ruled out, so it’s likely to be stress but what triggered it I don’t know. She’s done this before when her previous owner had a baby (2018) I got her in 2019, when she settled here it all stopped and the hair grew back. I haven’t had a baby and as far as I’m aware nothing has changed. I’m trying to be more aware of her now, more cuddles on her terms, more play, she does have Early Feline Dementia but she’s on supplements for that. As Toyah sang…. It’s A Mystery….

Fingers crossed they can get her sorted.

It’s never nice feeling helpless when they are poorly. "

Moved on from vets, Reiki next, failing that Bitter Apple Spray or she’ll have no tail hair left

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By *imi_RougeWoman
over a year ago

Portsmouth

Next time get the quote printed out.

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By *imi_RougeWoman
over a year ago

Portsmouth

Also, CBD oil can be used as an alternative medicine

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By (user no longer on site) OP   
over a year ago

[Removed by poster at 12/01/23 20:56:09]

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By (user no longer on site) OP   
over a year ago


"Also, CBD oil can be used as an alternative medicine"

So can turmeric but I’m no using that either.

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