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Bad service

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By *.R.M OP   Man
over a year ago

Norfolk

Hi all if you have bad customer service do you complain?

I don’t usually but this hotel in edgbaston just took the piss 55 minutes to wait for food only for it to have been reheated!

Would you have complained?

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By *izzy RascallMan
over a year ago

Cardiff


"Hi all if you have bad customer service do you complain?

I don’t usually but this hotel in edgbaston just took the piss 55 minutes to wait for food only for it to have been reheated!

Would you have complained? "

Yeah but even more so I'd leave a review on Google, in this case a 2 star one

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By *ovingSussexLifeMan
over a year ago

West Sussex

I would have been complaining during the wait, and definitely if it had to be reheated

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By (user no longer on site)
over a year ago

I you don’t complain business will a assume they’re smashing targets. We all know and love evri right?

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By (user no longer on site)
over a year ago

I'm not sure I'd complain about food..if I did, I'm not sure I'd trust eating what was brought out second time round

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By *.R.M OP   Man
over a year ago

Norfolk


"I'm not sure I'd complain about food..if I did, I'm not sure I'd trust eating what was brought out second time round "

I didn’t get a second time round, purely for that reason

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By *wingfellowMan
over a year ago

my own little sanctuary

Depends on the circumstance. If I can see the staff are doing their utmost then I’m happy to be reasonable and wait a little longer. However, if they have the time to start pulling out their phone or starting non work related conversations etc. then I have an issue with that.

I simply like to be kept informed about any changes to what was agreed or promised.

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By (user no longer on site)
over a year ago

I will be complaining to fab as I’ve been laid once since joining

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By *imi_RougeWoman
over a year ago

Portsmouth

Yes, you might get a complimentary drink or dessert.

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By *rHotNottsMan
over a year ago

Dubai & Nottingham


"Hi all if you have bad customer service do you complain?

I don’t usually but this hotel in edgbaston just took the piss 55 minutes to wait for food only for it to have been reheated!

Would you have complained? "

Yeah always. For that I’d complain and eat it and get free drinks or offer part payment. Someone fucked up & it’s mostly not staff but management. So just be mindful in how and who you complain to. Overworked underpaid staff are not normally the ones at fault

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By (user no longer on site)
over a year ago


"Yes, you might get a complimentary drink or dessert."

That’s been spat in

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By *rHotNottsMan
over a year ago

Dubai & Nottingham


"I will be complaining to fab as I’ve been laid once since joining "

I bet they complained to fab first

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By (user no longer on site)
over a year ago

Rarely. I’ll usually complain to whoever I’m with then when the waiter comes over to ask if everything is ok , I smile and say everything’s perfect thanks.

But yes I’d be a bit annoyed waiting nearly an hour for reheated food and I think complaining would be justified.

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By *rincess peachWoman
over a year ago

shits creek


"Depends on the circumstance. If I can see the staff are doing their utmost then I’m happy to be reasonable and wait a little longer. However, if they have the time to start pulling out their phone or starting non work related conversations etc. then I have an issue with that.

I simply like to be kept informed about any changes to what was agreed or promised."

Spot on.

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By (user no longer on site)
over a year ago


"I'm not sure I'd complain about food..if I did, I'm not sure I'd trust eating what was brought out second time round "

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By *batMan
over a year ago

Alicante, Spain. (Sometimes in Wales)


"Yes, you might get a complimentary drink or dessert.

That’s been spat in "

I think that if you make a reasonable complaint without getting all shouty, then staff will try to put it right rather than spit in your stuff. Mind you, if you get all shouty or aggressive, you are unlikely to get what you want!

Gbat

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By (user no longer on site)
over a year ago


"Yes, you might get a complimentary drink or dessert.

That’s been spat in

I think that if you make a reasonable complaint without getting all shouty, then staff will try to put it right rather than spit in your stuff. Mind you, if you get all shouty or aggressive, you are unlikely to get what you want!

Gbat "

I won’t even complain let alone get aggressive. Having worked in kitchens in my teens I saw some horrible and immature stuff happen to customers food for even the slightest thing

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By (user no longer on site)
over a year ago

I was in a hotel saturday. Food took a long while to come out and with it was a free round of drinks for us all for the wait. I wasnt complaining. Lol

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