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"OP - have you considered asking your boss for advice on what to do? As you say it is company policy to help customers and I can’t imagine this is for the first time a customer has latched on to a member of staff. As it is a large company then I would have thought there must be guidance on how to handle it in the appropriate manner. At the very least by talking to your boss you are putting the company on notice that you are in an unusual situation with a customer and that puts some of the pressure back on them." This. And record it in writing. It might help the company recognise a gap in their staff training as an example?there might be safeguarding elements if he's a vulnerable person. | |||
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