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Unhelpful help lines

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By *ot-Ash OP   Man
over a year ago

London

Just tried to call my local hospitals help line to make an appointment but all I got was an automated msg to say they couldn't help me!

Have you had any experiences recently with unhelpful help lines?

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By (user no longer on site)
over a year ago

Yes...

Yes....

YES...

YYYYEEEEESSSSS

Jesus fucking christ can I speak to a person

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By *ot-Ash OP   Man
over a year ago

London


"Yes...

Yes....

YES...

YYYYEEEEESSSSS

Jesus fucking christ can I speak to a person"

I feel your pain...

Trying to speak to someone at my local council is almost impossible!

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By (user no longer on site)
over a year ago

I hate that you for most things you are listening to an automated voice for at least 4 minutes before you are even put on hold.

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By (user no longer on site)
over a year ago

My energy provider.

Can’t get through via phone, so they advise you to go online to chat there. The chat is busy so they advise you to do a WhatsApp chat. The WhatsApp chat tells you to give them a call.

It’s a vicious circle.

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By *inky_couple2020Couple
over a year ago

North West

The doctors

The hospital

Frankly any type of call centre

I got a letter yesterday for my second post-surgery check, which is nearly a year overdue but it's at exactly the same time as a pain clinic appointment. I had to fill in an online form to rearrange the pain clinic because the phones just disconnected. I have no idea if the form will achieve anything though! Urgh

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By *ot-Ash OP   Man
over a year ago

London


"I hate that you for most things you are listening to an automated voice for at least 4 minutes before you are even put on hold. "

I'm sure they do that on purpose so people hang up!

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By *ot-Ash OP   Man
over a year ago

London


"My energy provider.

Can’t get through via phone, so they advise you to go online to chat there. The chat is busy so they advise you to do a WhatsApp chat. The WhatsApp chat tells you to give them a call.

It’s a vicious circle."

It really is...there is one in particular that only employees AI robots and its impossible to get through!

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By (user no longer on site)
over a year ago

Dr Martens’ customer service was awful. However, after 8 months I managed to get a full refund and to keep the faulty boots I’d bought. So not too bad in the end.

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By *ot-Ash OP   Man
over a year ago

London


"The doctors

The hospital

Frankly any type of call centre

I got a letter yesterday for my second post-surgery check, which is nearly a year overdue but it's at exactly the same time as a pain clinic appointment. I had to fill in an online form to rearrange the pain clinic because the phones just disconnected. I have no idea if the form will achieve anything though! Urgh "

I hope the online form helps Mrs Kc...

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By *ot-Ash OP   Man
over a year ago

London


"Dr Martens’ customer service was awful. However, after 8 months I managed to get a full refund and to keep the faulty boots I’d bought. So not too bad in the end. "

Well done on getting a full refund

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By *arkus1812Man
over a year ago

Lifes departure lounge NN9 Northamptonshire East not West MidlandsMidlands

Yes

Virgin

E'on

Anglian Water

D.W.P.

Local hospital

Registrar of Births Deaths and Marriages, too me two days and 11 calls just to get a death certificate last year.

I could go on.....

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By *icecouple561Couple
Forum Mod

over a year ago

East Sussex

I rang an "advice line" when I asked questions the person on the other end said " I'm sorry, I can't give advice".

I was momentarily speechless.

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By *inky_couple2020Couple
over a year ago

North West


"I rang an "advice line" when I asked questions the person on the other end said " I'm sorry, I can't give advice".

I was momentarily speechless."

I got that with Age UK last week

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By *ot-Ash OP   Man
over a year ago

London


"I rang an "advice line" when I asked questions the person on the other end said " I'm sorry, I can't give advice".

I was momentarily speechless."

I would have been too!

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By *ot-Ash OP   Man
over a year ago

London


"Yes

Virgin

E'on

Anglian Water

D.W.P.

Local hospital

Registrar of Births Deaths and Marriages, too me two days and 11 calls just to get a death certificate last year.

I could go on....."

That was a lot of calls..

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