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Connecting issues with smart device

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By (user no longer on site) OP   
over a year ago

Boring thread alert:

I bought an indoor security camera to keep an eye on my dog when I’m out, I downloaded the app, followed it but the finally bit where you connect the camera to the router never connects, it says the camera is on 2.4GHz not 5Ghz which I think I’m on, has anyone else done or had problems with similar just wondering if there’s something obvious I’m missing, I’m with Sky if that makes a difference ?!

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By (user no longer on site)
over a year ago

I think this is your best thread to date.

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By *ister-mischiefMan
over a year ago

Trafford


"Boring thread alert:

I bought an indoor security camera to keep an eye on my dog when I’m out, I downloaded the app, followed it but the finally bit where you connect the camera to the router never connects, it says the camera is on 2.4GHz not 5Ghz which I think I’m on, has anyone else done or had problems with similar just wondering if there’s something obvious I’m missing, I’m with Sky if that makes a difference ?!

"

If its 2.4ghz it will only connect to that on your router. If you have a single channel router (some are default to this) you would need to set your router to show both channels on your WiFi and connect to the 2.4ghz wifi. I'm no IT expert but hopefully that sorts it...

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By (user no longer on site) OP   
over a year ago


"I think this is your best thread to date. "

It’s been in the pipeline for months, I’ve been honing it for the masses.

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By (user no longer on site) OP   
over a year ago


"Boring thread alert:

I bought an indoor security camera to keep an eye on my dog when I’m out, I downloaded the app, followed it but the finally bit where you connect the camera to the router never connects, it says the camera is on 2.4GHz not 5Ghz which I think I’m on, has anyone else done or had problems with similar just wondering if there’s something obvious I’m missing, I’m with Sky if that makes a difference ?!

If its 2.4ghz it will only connect to that on your router. If you have a single channel router (some are default to this) you would need to set your router to show both channels on your WiFi and connect to the 2.4ghz wifi. I'm no IT expert but hopefully that sorts it..."

I’ve done this and it still doesn’t work, I’m very close to writing a scathing review on Amazon.

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By (user no longer on site)
over a year ago


"I think this is your best thread to date.

It’s been in the pipeline for months, I’ve been honing it for the masses."

I'm disappointed you've not done a countdown each day.

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By *ink Panther.Woman
over a year ago

Preston


"Boring thread alert:

I bought an indoor security camera to keep an eye on my dog when I’m out, I downloaded the app, followed it but the finally bit where you connect the camera to the router never connects, it says the camera is on 2.4GHz not 5Ghz which I think I’m on, has anyone else done or had problems with similar just wondering if there’s something obvious I’m missing, I’m with Sky if that makes a difference ?!

If its 2.4ghz it will only connect to that on your router. If you have a single channel router (some are default to this) you would need to set your router to show both channels on your WiFi and connect to the 2.4ghz wifi. I'm no IT expert but hopefully that sorts it...

I’ve done this and it still doesn’t work, I’m very close to writing a scathing review on Amazon."

Can I ask which camera it is?

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By (user no longer on site) OP   
over a year ago


"Boring thread alert:

I bought an indoor security camera to keep an eye on my dog when I’m out, I downloaded the app, followed it but the finally bit where you connect the camera to the router never connects, it says the camera is on 2.4GHz not 5Ghz which I think I’m on, has anyone else done or had problems with similar just wondering if there’s something obvious I’m missing, I’m with Sky if that makes a difference ?!

If its 2.4ghz it will only connect to that on your router. If you have a single channel router (some are default to this) you would need to set your router to show both channels on your WiFi and connect to the 2.4ghz wifi. I'm no IT expert but hopefully that sorts it...

I’ve done this and it still doesn’t work, I’m very close to writing a scathing review on Amazon.

Can I ask which camera it is?"

I’ll PM the model.

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By (user no longer on site) OP   
over a year ago


"I think this is your best thread to date.

It’s been in the pipeline for months, I’ve been honing it for the masses.

I'm disappointed you've not done a countdown each day. "

I’m saving that for when I take my wig’s down to the dry cleaners.

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By (user no longer on site)
over a year ago

I'm having a nightmare with my huaiwei freelace headphones.. They keep disconnecting and playing up

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By *otMe66Man
over a year ago

Terra Firma

I remember having this problem a while back with a wifi booster...

If I remember correctly, I had to change my phone to 2.4Ghz to make a connection through the app to the hardware, this allowed setup to be completed and I then changed my phone back to 5GHZ.

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By (user no longer on site)
over a year ago

Ahhh yes and my ring doorbell... i was with sky internet too. Ive swaoped to virgin and dont have a issue

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By *elle xWoman
over a year ago

Doire Theas


"Boring thread alert:

I bought an indoor security camera to keep an eye on my dog when I’m out, I downloaded the app, followed it but the finally bit where you connect the camera to the router never connects, it says the camera is on 2.4GHz not 5Ghz which I think I’m on, has anyone else done or had problems with similar just wondering if there’s something obvious I’m missing, I’m with Sky if that makes a difference ?!

"

Wait you have a dog

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By *inky Biscuit DunkerMan
over a year ago

Gloucestershire

How close to the router is your camera?

If it's quite close, try moving it further away. You may then find it drops the 5GHz (short distances) & tries to latch on to the 2.4GHz

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By (user no longer on site)
over a year ago


"Boring thread alert:

I bought an indoor security camera to keep an eye on my dog when I’m out, I downloaded the app, followed it but the finally bit where you connect the camera to the router never connects, it says the camera is on 2.4GHz not 5Ghz which I think I’m on, has anyone else done or had problems with similar just wondering if there’s something obvious I’m missing, I’m with Sky if that makes a difference ?!

Wait you have a dog "

I know Stopped reading there tbh

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By (user no longer on site)
over a year ago

I think that you will find that your router transmits on 2.4Ghz as well as 5Ghz, very few would not. I worked in IT for 25+ years.

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By *elle xWoman
over a year ago

Doire Theas


"Boring thread alert:

I bought an indoor security camera to keep an eye on my dog when I’m out, I downloaded the app, followed it but the finally bit where you connect the camera to the router never connects, it says the camera is on 2.4GHz not 5Ghz which I think I’m on, has anyone else done or had problems with similar just wondering if there’s something obvious I’m missing, I’m with Sky if that makes a difference ?!

Wait you have a dog

I know Stopped reading there tbh"

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By *olly SwallowsTV/TS
over a year ago

Sexville

Have you switched it off an on again? And hit the side of it shouting expletives?

That’s as far as my tech knowledge goes

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By (user no longer on site) OP   
over a year ago


"How close to the router is your camera?

If it's quite close, try moving it further away. You may then find it drops the 5GHz (short distances) & tries to latch on to the 2.4GHz"

I tried this, I connected the camera to an extension lead and walked to the bottom of the garden and it still didn’t work!

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By *ornLordMan
over a year ago

Wiltshire and London

You're in Exeter mate. You'll be lucky to get tech to work there.

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By (user no longer on site) OP   
over a year ago


"You're in Exeter mate. You'll be lucky to get tech to work there."

It’s steam powered!

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By *imi_RougeWoman
over a year ago

Portsmouth

That's so cute!!

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By *uke olovingmanMan
over a year ago

Gravesend

Has the little light come on?

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By *rMojoRisinMan
over a year ago

Sheffield

Sounds like a glitch in the mainframe!

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By *oozleMan
over a year ago

high wycombe

Make sure you don’t have a firewall blocking the connection, check that the router is set to dual channel etc, troubleshooting things without knowingly hardware and associated settings can be troublesome.

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By *ce WingerMan
over a year ago

P.O. Box DE1 0NQ

Just go ask one of your neighbour's 10 yr old kids, they'll have it up and running in no time

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By *ily WhiteWoman
over a year ago

?

Chuck it in the bin and get one of those where you can have a video call with them and give them a treat

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By *ongueandgroove555Couple
over a year ago

Waterford

Try connecting two sonos speakers (upstairs and downstairs) through the router(downstairs) and a WiFi extender (upstairs)....oh god the trauma.

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By (user no longer on site)
over a year ago

Switch off the 5Ghz in the router.

Set up the camera

Switch 5Ghz back on.

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By *rHotNottsMan
over a year ago

Dubai & Nottingham

If you don’t have a 2.4 channel coming up, type your IP into a browser , settings.. advanced… enable 2.4 or just call sky

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By *a LunaWoman
over a year ago

South Wales

Have you thought about leaving the net curtains up and using binoculars? Just saying…..

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By (user no longer on site)
over a year ago


"Have you thought about leaving the net curtains up and using binoculars? Just saying…..

"

Not after the court case sadly.

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