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"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again " I work in the world of telecommunications, feel free to pm and I'll see if I can offer any guidance as to what maybe the issue | |||
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"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again " Give Richard a ring and ask him if mr Bolt can run round and have a look at it for you? Failing that - get Dr Who to take you back in time to when you didn't have virgin!! Some amazing staff at virgin it has to be said!! | |||
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"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again I work in the world of telecommunications, feel free to pm and I'll see if I can offer any guidance as to what maybe the issue " thanks for the offer but they know what the problem is. Its affecting most of the area. The problem is its always happening | |||
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"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again Give Richard a ring and ask him if mr Bolt can run round and have a look at it for you? Failing that - get Dr Who to take you back in time to when you didn't have virgin!! Some amazing staff at virgin it has to be said!! " Must admit they have been good. When we have phoned up because the internet has gone done it's been sorted in no time. Unlike talk talk who my mums with. Shes a pensioner and disabled. Has been 4 months with no phone. All family have rang them non stop and keep getting fobbed off. Would be nice to talk to someone who spoke English and could be bothered. Engine came out and sat in her living room yacking then said he had no idea | |||
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"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again Give Richard a ring and ask him if mr Bolt can run round and have a look at it for you? Failing that - get Dr Who to take you back in time to when you didn't have virgin!! Some amazing staff at virgin it has to be said!! Must admit they have been good. When we have phoned up because the internet has gone done it's been sorted in no time. Unlike talk talk who my mums with. Shes a pensioner and disabled. Has been 4 months with no phone. All family have rang them non stop and keep getting fobbed off. Would be nice to talk to someone who spoke English and could be bothered. Engine came out and sat in her living room yacking then said he had no idea " Talktalk cut me off twice in error and took 3 weeks to reconnect first time I spoke to 19 people on the trot trying to sort it out | |||
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"Been with Virgin (NTL) forever and never had any major problems, to be honest. Worked in IT for years though, so can usually bypass the foreign call centres and get to speak to someone that knows what they're doing if it's something I can't fix myself. Their all-in-on hubs are way more problematic than stand alone internet though, if our neighbours experiences are anything to go by. Our neighbours both sides are with Virgin, so we either use someone else's if ours is down or all of us are affected and it's to do with the line." we are on our 3rd in as many months, well we are moving soon so will cancel but who to go with?, need high mbs the only other to offer what we need seems to be bt | |||
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"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again I work in the world of telecommunications, feel free to pm and I'll see if I can offer any guidance as to what maybe the issue thanks for the offer but they know what the problem is. Its affecting most of the area. The problem is its always happening " No worries, are you on ADSL or cable? Checking the main southampton exchange status there are no reports of major issues so if they know what the issue is it is probably local to your local telephone cabinet I'd imagine | |||
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"Been with Virgin (NTL) forever and never had any major problems, to be honest. Worked in IT for years though, so can usually bypass the foreign call centres and get to speak to someone that knows what they're doing if it's something I can't fix myself. Their all-in-on hubs are way more problematic than stand alone internet though, if our neighbours experiences are anything to go by. Our neighbours both sides are with Virgin, so we either use someone else's if ours is down or all of us are affected and it's to do with the line. we are on our 3rd in as many months, well we are moving soon so will cancel but who to go with?, need high mbs the only other to offer what we need seems to be bt" If you're moving soon and want to know what services you can get google 'Sam knows broadband checker' punch in the post code of the property and it will give you all the info on the local exchange and what services will be available to you | |||
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"Been with Virgin (NTL) forever and never had any major problems, to be honest. Worked in IT for years though, so can usually bypass the foreign call centres and get to speak to someone that knows what they're doing if it's something I can't fix myself. Their all-in-on hubs are way more problematic than stand alone internet though, if our neighbours experiences are anything to go by. Our neighbours both sides are with Virgin, so we either use someone else's if ours is down or all of us are affected and it's to do with the line. we are on our 3rd in as many months, well we are moving soon so will cancel but who to go with?, need high mbs the only other to offer what we need seems to be bt If you're moving soon and want to know what services you can get google 'Sam knows broadband checker' punch in the post code of the property and it will give you all the info on the local exchange and what services will be available to you " thanks for that, will do, also we are paying for 30mbs but everytime i check its rarely over 20. fine for one computer but when you have a teen with a hundred things that need the tinternet its not enough | |||
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"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again I work in the world of telecommunications, feel free to pm and I'll see if I can offer any guidance as to what maybe the issue thanks for the offer but they know what the problem is. Its affecting most of the area. The problem is its always happening No worries, are you on ADSL or cable? Checking the main southampton exchange status there are no reports of major issues so if they know what the issue is it is probably local to your local telephone cabinet I'd imagine" we are cable, and the other week they changed our cable up to the local exchange so that bit should be ok | |||
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"When it works it works great but when it doesn't work it's not very good." and its not exactly cheap | |||
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"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again Give Richard a ring and ask him if mr Bolt can run round and have a look at it for you? Failing that - get Dr Who to take you back in time to when you didn't have virgin!! Some amazing staff at virgin it has to be said!! Must admit they have been good. When we have phoned up because the internet has gone done it's been sorted in no time. Unlike talk talk who my mums with. Shes a pensioner and disabled. Has been 4 months with no phone. All family have rang them non stop and keep getting fobbed off. Would be nice to talk to someone who spoke English and could be bothered. Engine came out and sat in her living room yacking then said he had no idea Talktalk cut me off twice in error and took 3 weeks to reconnect first time I spoke to 19 people on the trot trying to sort it out " Mums still not on. emailed head office and the women that rang back said she would get back and check when she came off of holiday | |||
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"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again I work in the world of telecommunications, feel free to pm and I'll see if I can offer any guidance as to what maybe the issue thanks for the offer but they know what the problem is. Its affecting most of the area. The problem is its always happening No worries, are you on ADSL or cable? Checking the main southampton exchange status there are no reports of major issues so if they know what the issue is it is probably local to your local telephone cabinet I'd imagine we are cable, and the other week they changed our cable up to the local exchange so that bit should be ok" Ok, so it sounds you've got FTTE(fibre to the exchange). Do you know is the bit from there to your house still copper? If so copper line broadband services is notorious for having issues and there could be multiple causes. Easiest way to figure what you have is by the type of hub/router you have or looking where your phone socket is and seeing whether you have a ADSL filter attached with lines coming out of it splitting the phone and the router? | |||
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"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again I work in the world of telecommunications, feel free to pm and I'll see if I can offer any guidance as to what maybe the issue thanks for the offer but they know what the problem is. Its affecting most of the area. The problem is its always happening No worries, are you on ADSL or cable? Checking the main southampton exchange status there are no reports of major issues so if they know what the issue is it is probably local to your local telephone cabinet I'd imagine we are cable, and the other week they changed our cable up to the local exchange so that bit should be ok Ok, so it sounds you've got FTTE(fibre to the exchange). Do you know is the bit from there to your house still copper? If so copper line broadband services is notorious for having issues and there could be multiple causes. Easiest way to figure what you have is by the type of hub/router you have or looking where your phone socket is and seeing whether you have a ADSL filter attached with lines coming out of it splitting the phone and the router?" cable comes from the garden through the wall and straight into router, and we have a super hub | |||
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"I'm really lucky. Only ever had Virgin broadband and only problem I had was when the new superhub was fitted a few months ago, but this was because we needed a new cable from the ground to house." Wonder if these superhubs are the problem? That's when ours started dropping out. | |||
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"Well out of about 3 months with virgin we've had prob a quarter of that with no service. The people on the phone and the engineers have been great. But we still have problems so will never use them again" That's completely unexceptable for a broadband service, in my personal dealings with Virgin I have found them to be very good and it sounds like you have just been unlucky, but I have also heard stories that since the widely advertised of doubling their speeds that alot of their cable is oversubscribed, thus causing overloading and overheating which will affect the service. You should perhaps consider threatening to get Ofcom involved if they don't get it sorted once and for all. | |||
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"thanks for that, have just complained to ofcom, we will see what happens" My pleasure | |||
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