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virgin internet

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By (user no longer on site) OP   
over a year ago

We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again

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By (user no longer on site)
over a year ago

It's been good to us had it since it went from NTL.

Just had speed upgraded now keeps freezing

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By (user no longer on site) OP   
over a year ago

We changed from talk talk which had been 100% reliable as we wanted more speed. Biggest mistake ever

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By (user no longer on site)
over a year ago

I had sky an went over to virgin, it wasn't just the BB kept failing or going slow it was the messing about they gave you when you rang them up, I'd sit there with steam coming out my ears for ages trying to get it working, anyway I'm back with sky now and had no problems in 2yrs.

And before you ask , no I don't work for sky lol.

Hope its fixed soon.

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By *thwalescplCouple
over a year ago

brecon

I know some people hate them but...

We are with BT, and apart from a dodgy hub to start with, our line has been faultless, and we have had no problems with speed etc.

Much of the problem with your interwebby fing is down to the cable in the ground, if thats crap you will always have problems, no matter who you are with.

Then, its down to how good their customer service is, and again, our experience of BT is good.

I cant see us changing, just waiting for Infinity to be available in this area now!!

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By (user no longer on site)
over a year ago


"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again "

I work in the world of telecommunications, feel free to pm and I'll see if I can offer any guidance as to what maybe the issue

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By (user no longer on site) OP   
over a year ago

Problem is im already giving sky 60 pounds a month for tv and begrudge giving them more plus they dont have the speed we need. We have so many devices online that we need min 30 mps

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By (user no longer on site)
over a year ago


"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again "

Give Richard a ring and ask him if mr Bolt can run round and have a look at it for you?

Failing that - get Dr Who to take you back in time to when you didn't have virgin!!

Some amazing staff at virgin it has to be said!!

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By (user no longer on site) OP   
over a year ago


"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again

I work in the world of telecommunications, feel free to pm and I'll see if I can offer any guidance as to what maybe the issue "
thanks for the offer but they know what the problem is. Its affecting most of the area. The problem is its always happening

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By (user no longer on site)
over a year ago


"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again

Give Richard a ring and ask him if mr Bolt can run round and have a look at it for you?

Failing that - get Dr Who to take you back in time to when you didn't have virgin!!

Some amazing staff at virgin it has to be said!! "

Must admit they have been good. When we have phoned up because the internet has gone done it's been sorted in no time.

Unlike talk talk who my mums with. Shes a pensioner and disabled.

Has been 4 months with no phone. All family have rang them non stop and keep getting fobbed off.

Would be nice to talk to someone who spoke English and could be bothered.

Engine came out and sat in her living room yacking then said he had no idea

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By (user no longer on site) OP   
over a year ago

at last its just come back on yeh

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By *xodussxMan
over a year ago

sheffield

This is strange. Been with sky for 2 years and it was problem after problem. I. Had enough and called them to come and collect all their installation. I didn't care about any cancellation policy. Went to virgin for 3 years now and the internet run like a formula 1 car. Even better to use my dish to hickjack in sky tv and watch all for free...

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By (user no longer on site) OP   
over a year ago

plus the so called super hub doesnt have the best range

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By *ust_for_laughsCouple
over a year ago

Hinckley

Been with Virgin (NTL) forever and never had any major problems, to be honest.

Worked in IT for years though, so can usually bypass the foreign call centres and get to speak to someone that knows what they're doing if it's something I can't fix myself.

Their all-in-on hubs are way more problematic than stand alone internet though, if our neighbours experiences are anything to go by.

Our neighbours both sides are with Virgin, so we either use someone else's if ours is down or all of us are affected and it's to do with the line.

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By *am sampsonMan
over a year ago

cwmbran


"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again

Give Richard a ring and ask him if mr Bolt can run round and have a look at it for you?

Failing that - get Dr Who to take you back in time to when you didn't have virgin!!

Some amazing staff at virgin it has to be said!!

Must admit they have been good. When we have phoned up because the internet has gone done it's been sorted in no time.

Unlike talk talk who my mums with. Shes a pensioner and disabled.

Has been 4 months with no phone. All family have rang them non stop and keep getting fobbed off.

Would be nice to talk to someone who spoke English and could be bothered.

Engine came out and sat in her living room yacking then said he had no idea "

Talktalk cut me off twice in error and took 3 weeks to reconnect first time I spoke to 19 people on the trot trying to sort it out

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By (user no longer on site) OP   
over a year ago


"Been with Virgin (NTL) forever and never had any major problems, to be honest.

Worked in IT for years though, so can usually bypass the foreign call centres and get to speak to someone that knows what they're doing if it's something I can't fix myself.

Their all-in-on hubs are way more problematic than stand alone internet though, if our neighbours experiences are anything to go by.

Our neighbours both sides are with Virgin, so we either use someone else's if ours is down or all of us are affected and it's to do with the line."

we are on our 3rd in as many months, well we are moving soon so will cancel but who to go with?, need high mbs the only other to offer what we need seems to be bt

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By (user no longer on site)
over a year ago


"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again

I work in the world of telecommunications, feel free to pm and I'll see if I can offer any guidance as to what maybe the issue thanks for the offer but they know what the problem is. Its affecting most of the area. The problem is its always happening "

No worries, are you on ADSL or cable? Checking the main southampton exchange status there are no reports of major issues so if they know what the issue is it is probably local to your local telephone cabinet I'd imagine

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By (user no longer on site)
over a year ago


"Been with Virgin (NTL) forever and never had any major problems, to be honest.

Worked in IT for years though, so can usually bypass the foreign call centres and get to speak to someone that knows what they're doing if it's something I can't fix myself.

Their all-in-on hubs are way more problematic than stand alone internet though, if our neighbours experiences are anything to go by.

Our neighbours both sides are with Virgin, so we either use someone else's if ours is down or all of us are affected and it's to do with the line.

we are on our 3rd in as many months, well we are moving soon so will cancel but who to go with?, need high mbs the only other to offer what we need seems to be bt"

If you're moving soon and want to know what services you can get google 'Sam knows broadband checker' punch in the post code of the property and it will give you all the info on the local exchange and what services will be available to you

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By *bend69Couple
over a year ago

twinkletown

We use sky for tv bb n phone and not once have we had any trouble, it costs me 120 mth for the full package but i got no phone calls to them complaining? So worth it to us

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By (user no longer on site) OP   
over a year ago


"Been with Virgin (NTL) forever and never had any major problems, to be honest.

Worked in IT for years though, so can usually bypass the foreign call centres and get to speak to someone that knows what they're doing if it's something I can't fix myself.

Their all-in-on hubs are way more problematic than stand alone internet though, if our neighbours experiences are anything to go by.

Our neighbours both sides are with Virgin, so we either use someone else's if ours is down or all of us are affected and it's to do with the line.

we are on our 3rd in as many months, well we are moving soon so will cancel but who to go with?, need high mbs the only other to offer what we need seems to be bt

If you're moving soon and want to know what services you can get google 'Sam knows broadband checker' punch in the post code of the property and it will give you all the info on the local exchange and what services will be available to you "

thanks for that, will do, also we are paying for 30mbs but everytime i check its rarely over 20.

fine for one computer but when you have a teen with a hundred things that need the tinternet its not enough

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By *afeSensualGentMan
over a year ago

Reading

I've heard that Virgin broadband is supposed to be very good.

I've also the impression though that if you do get any problems with a Virgin home media service then you're in for it.

All due to the NTL Hell days and that's the reason I would not choose them.

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By (user no longer on site) OP   
over a year ago

oh and its broken again, back to the phone

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By (user no longer on site) OP   
over a year ago


"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again

I work in the world of telecommunications, feel free to pm and I'll see if I can offer any guidance as to what maybe the issue thanks for the offer but they know what the problem is. Its affecting most of the area. The problem is its always happening

No worries, are you on ADSL or cable? Checking the main southampton exchange status there are no reports of major issues so if they know what the issue is it is probably local to your local telephone cabinet I'd imagine"

we are cable, and the other week they changed our cable up to the local exchange so that bit should be ok

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By *unky monkeyMan
over a year ago

in the night garden

When it works it works great but when it doesn't work it's not very good.

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By (user no longer on site) OP   
over a year ago


"When it works it works great but when it doesn't work it's not very good."

and its not exactly cheap

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By (user no longer on site)
over a year ago


"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again

Give Richard a ring and ask him if mr Bolt can run round and have a look at it for you?

Failing that - get Dr Who to take you back in time to when you didn't have virgin!!

Some amazing staff at virgin it has to be said!!

Must admit they have been good. When we have phoned up because the internet has gone done it's been sorted in no time.

Unlike talk talk who my mums with. Shes a pensioner and disabled.

Has been 4 months with no phone. All family have rang them non stop and keep getting fobbed off.

Would be nice to talk to someone who spoke English and could be bothered.

Engine came out and sat in her living room yacking then said he had no idea

Talktalk cut me off twice in error and took 3 weeks to reconnect first time I spoke to 19 people on the trot trying to sort it out "

Mums still not on. emailed head office and the women that rang back said she would get back and check when she came off of holiday

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By (user no longer on site)
over a year ago


"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again

I work in the world of telecommunications, feel free to pm and I'll see if I can offer any guidance as to what maybe the issue thanks for the offer but they know what the problem is. Its affecting most of the area. The problem is its always happening

No worries, are you on ADSL or cable? Checking the main southampton exchange status there are no reports of major issues so if they know what the issue is it is probably local to your local telephone cabinet I'd imagine

we are cable, and the other week they changed our cable up to the local exchange so that bit should be ok"

Ok, so it sounds you've got FTTE(fibre to the exchange). Do you know is the bit from there to your house still copper? If so copper line broadband services is notorious for having issues and there could be multiple causes. Easiest way to figure what you have is by the type of hub/router you have or looking where your phone socket is and seeing whether you have a ADSL filter attached with lines coming out of it splitting the phone and the router?

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By (user no longer on site) OP   
over a year ago


"We've had virgin internet for about 3 months now and its never worked for more than a few days without it failing. Grrrrr. Ps posting this on phone as its broke again

I work in the world of telecommunications, feel free to pm and I'll see if I can offer any guidance as to what maybe the issue thanks for the offer but they know what the problem is. Its affecting most of the area. The problem is its always happening

No worries, are you on ADSL or cable? Checking the main southampton exchange status there are no reports of major issues so if they know what the issue is it is probably local to your local telephone cabinet I'd imagine

we are cable, and the other week they changed our cable up to the local exchange so that bit should be ok

Ok, so it sounds you've got FTTE(fibre to the exchange). Do you know is the bit from there to your house still copper? If so copper line broadband services is notorious for having issues and there could be multiple causes. Easiest way to figure what you have is by the type of hub/router you have or looking where your phone socket is and seeing whether you have a ADSL filter attached with lines coming out of it splitting the phone and the router?"

cable comes from the garden through the wall and straight into router, and we have a super hub

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By *hole Lotta RosieWoman
over a year ago

Deviant City

I'm really lucky. Only ever had Virgin broadband and only problem I had was when the new superhub was fitted a few months ago, but this was because we needed a new cable from the ground to house.

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By *ilandlarryCouple
over a year ago

more north lincs than mids!

Virgin Media here and barely any issues. Internet runs like a dream. 2 PC's, an xbox and several other things run from it and never any loss of service.

Only once we had a problem and the power pack to our router stopped working. Had a whole new router a few days later.

Now have a super hub with Tivo etc and definitely worth the money for us.

Hope you get it sorted soon OP

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By *omMaleSub SlutCouple
over a year ago

Bath

We have been with Virgin(Blueyonder when joined) For about 10 years. Only ever had 2 issues with Internet and had 2 tv boxes exchanged(last 3 years had 3 rooms with boxes in house) Both times had problems with Internet was during the free speed upgrades the have done.

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By (user no longer on site)
over a year ago


"I'm really lucky. Only ever had Virgin broadband and only problem I had was when the new superhub was fitted a few months ago, but this was because we needed a new cable from the ground to house."

Wonder if these superhubs are the problem?

That's when ours started dropping out.

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By (user no longer on site) OP   
over a year ago

Well out of about 3 months with virgin we've had prob a quarter of that with no service. The people on the phone and the engineers have been great. But we still have problems so will never use them again

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By *adgeeMan
over a year ago

Dumbarton

Not had many problems with them apart from the odd cable box needing replaced or the odd call to report internet not working over the last few years. Recently had Tivo installed along with the superhub and it does seem to take longer to boot up and kick in when PC is starting up, however, when it does start, it's been fine I've had no issues

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By (user no longer on site)
over a year ago


"Well out of about 3 months with virgin we've had prob a quarter of that with no service. The people on the phone and the engineers have been great. But we still have problems so will never use them again"

That's completely unexceptable for a broadband service, in my personal dealings with Virgin I have found them to be very good and it sounds like you have just been unlucky, but I have also heard stories that since the widely advertised of doubling their speeds that alot of their cable is oversubscribed, thus causing overloading and overheating which will affect the service. You should perhaps consider threatening to get Ofcom involved if they don't get it sorted once and for all.

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By (user no longer on site) OP   
over a year ago

thanks for that, have just complained to ofcom, we will see what happens

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By (user no longer on site)
over a year ago


"thanks for that, have just complained to ofcom, we will see what happens"

My pleasure

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By (user no longer on site)
over a year ago

The super hubs are known to be bad.

Have you got an old router around you can use?

What to do is to enable modem only mode on the superhub and cable that to an old router.

If you Google superhub modem mode you should get some how tools but it's quite easy.

Also... Is it the wireless dropping or does it drop when you are cabled to the superhub? If the latter then it's a network problem with virgin. If the former could be the superhub and modem mode will probably fix that

Also mind that wifi operates on a few channels... If there is interference from other wifi or dect phones that will cut you off. You can try changing channels.

I have an app on my android phone that scans and tells me what the best channel to use is in my house... Although we live on the end of a terrace so not so much around us.

I'm in telecoms too... Again feel free to pm if you need any more help as don't always check back for forums

Good luck Steve

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