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"It's took 37 minutes to get an answer for breakdown assistance last night. It felt like hours " Eek... Hope you weren't stuck in the dark somewhere alone. | |||
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"To be absolutely fair to call centre type places - if they've been unable to operate a work from home scheme for their staff they will have to operate a socially distance office which could potentially mean at least halving the number of staff on duty at any given time. If they are operating a work from home scheme they are limited by both technology and the available bandwidth at the individual staff members' homes Appreciate the frustration and have been the same myself on occasion, but also understand the limitations." I'm which case, they should boost the amount of online and email based support. Trying to get through to Sky, our internet provider (plus son's mobile phone) is basically impossible. There's no online chat, only a robot that trawls the FAQs and no obvious phone number to ring. We did eventually get through to a lovely lady in India, who sounded like she was cooking lunch and home schooling a child, all while trying to help my son with his SIM card issue via me holding the phone up to Teams (as we can't be in the same place, but I'm the account holder!) Getting through to the nice lady was an absolute ball ache though, and could have been dealt with via live chat. | |||
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"Not pretending it's perfect or that every company has got it right - just providing some of the reasoning why we may have to wait longer for support, which in the greater scheme of things isn't really that major a hardship in the majority of cases." The lack of doctors' phone answering is definitely causing serious discomfort of an intimate nature and I'd very much like them to answer on Monday morning (almost two weeks since first attempting to contact)  | |||
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"Not pretending it's perfect or that every company has got it right - just providing some of the reasoning why we may have to wait longer for support, which in the greater scheme of things isn't really that major a hardship in the majority of cases. The lack of doctors' phone answering is definitely causing serious discomfort of an intimate nature and I'd very much like them to answer on Monday morning (almost two weeks since first attempting to contact) "That's why I said "the majority of cases" - there will obviously be cases where a greater level of priority is required, and I hope you get sorted. General retail type services such as Sky though I can totally understand and accept reduced levels of service under the circumstances and for the reasons I outlined further up. Is just part of the inconveniences we're all having to live with in one way or another currently. | |||
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"It's a shame pharmacists in the UK can't prescribe what I know is needed. It's not exactly the world's most difficult thing to treat, but it does require a prescription unfortunately You say the likes of Sky aren't so important. No, not as important as healthcare, BUT when many people are working from home in key roles (like education) or studying from home (as my son is), having functional internet is actually pretty important and it's difficult to get through for any reason. " Like I said I didn't say it wasn't completely unimportant just provided some of the reasons that perhaps currently a little more patience and understanding may be required. I've had numerous calls to make to various companies in recent months (including Sky and mobile providers) for reasons I shan't go into other than to say they were of a particularly sensitive nature, and yes I've had to wait a little longer but with the exception of the TV Licencing people (and that was a person thing not a technology one), I cannot fault the service provided once I have got through and for that, under the circumstances, I was very grateful. | |||
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"It's a shame pharmacists in the UK can't prescribe what I know is needed. It's not exactly the world's most difficult thing to treat, but it does require a prescription unfortunately You say the likes of Sky aren't so important. No, not as important as healthcare, BUT when many people are working from home in key roles (like education) or studying from home (as my son is), having functional internet is actually pretty important and it's difficult to get through for any reason. Like I said I didn't say it wasn't completely unimportant just provided some of the reasons that perhaps currently a little more patience and understanding may be required. I've had numerous calls to make to various companies in recent months (including Sky and mobile providers) for reasons I shan't go into other than to say they were of a particularly sensitive nature, and yes I've had to wait a little longer but with the exception of the TV Licencing people (and that was a person thing not a technology one), I cannot fault the service provided once I have got through and for that, under the circumstances, I was very grateful." Yes, been there and done that for my Grandad too (if I'm getting your drift right). Utility Warehouse - horrific actually. Aviva wasn't much better unfortunately. Others reasonable to ok but still have things to iron out with some. It's not easy, that's for sure. | |||
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