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By (user no longer on site) OP   
over a year ago

So then, there must be a few amongst you that understand the consumer laws around 'perishables'

Bear with me here, I'll try and make it brief

Two weeks ago, bought 3 houseplants from an independent shop (click & collect)

One of them was £45

Read up on the net about how / where it should be kept etc

Within a week, it was showing signs that it was on its way out

Emailed the store, all they suggested was move it to another room

Another week in, it's now pretty much dead

Emailed them again. Immediate response 'sorry, we can't offer refunds, plants are perishable'

Now, I am fucked off

If it was a few quid, fair enough, but it was £45

Any budding Lynn Faulds Woods out there able to offer any sage advice?

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By *adetMan
over a year ago

South of Ipswich

What type of plant is it OP?

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By *ebjonnsonMan
over a year ago

Maldon

Not trying to cultivate the ‘Devils lettuce’ are we OP?

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By (user no longer on site) OP   
over a year ago


"What type of plant is it OP?"

Calathea Makoyana

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By *adetMan
over a year ago

South of Ipswich


"What type of plant is it OP?

Calathea Makoyana"

Is it near a radiator? My indoor plants don't like being too hot. I don't water them much in the winter either

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By (user no longer on site) OP   
over a year ago


"What type of plant is it OP?

Calathea Makoyana

Is it near a radiator? My indoor plants don't like being too hot. I don't water them much in the winter either"

Nope, it was on the fireplace, but it has been moved if the fire has ever been on

It is best kept out of direct sunlight and needs well misting, which has been done

I've just spotted something about humidity, so I'm gonna give it a few days in the bathroom to see if that changes its fortunes

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By *adetMan
over a year ago

South of Ipswich


"What type of plant is it OP?

Calathea Makoyana

Is it near a radiator? My indoor plants don't like being too hot. I don't water them much in the winter either

Nope, it was on the fireplace, but it has been moved if the fire has ever been on

It is best kept out of direct sunlight and needs well misting, which has been done

I've just spotted something about humidity, so I'm gonna give it a few days in the bathroom to see if that changes its fortunes"

Excellent idea

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By *ady LickWoman
over a year ago

Northampton Somewhere

Houseplants are tricky if you ask me. Have you over watered it? Not watered it enough? Used tepid water instead of cold? Kept it away from direct sunlight? Fed it with an appropriate house plant feed? It is ok still in its pot?

Worse than kids!!!

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By *ady LickWoman
over a year ago

Northampton Somewhere

Ps £45 is a lot for a houseplant. They should offer to replace it for you. How tall is it out of interest?

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By (user no longer on site) OP   
over a year ago


"Ps £45 is a lot for a houseplant. They should offer to replace it for you. How tall is it out of interest?"

It was a lot for a house plant, you're right

It is full grown at about 2 feet tall and it is (was) very pretty

I've gone in with the replacement option but they've now gone 'quiet'

See if the morning brings a response

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By *rHotNottsMan
over a year ago

Dubai & Nottingham

You’re entitled to a full refund or replacement as long as you didn’t kill it ! , £45 houseplant would pass the 14 day test of perishables. I would just return it to them, ask for a new one or full refund , scream at them for 30mins about consumer laws till you get it

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By *rHotNottsMan
over a year ago

Dubai & Nottingham


"Ps £45 is a lot for a houseplant. They should offer to replace it for you. How tall is it out of interest?

It was a lot for a house plant, you're right

It is full grown at about 2 feet tall and it is (was) very pretty

I've gone in with the replacement option but they've now gone 'quiet'

See if the morning brings a response "

We once returned a broken toilet seat to B&Q 18 months later with no receipt, if something breaks and it isn’t your fault you should always demand refund or replacement , you don’t need a receipt just proof of purchase and warranty / guarantee is irrelevant, it’s faulty it’s faulty you don’t need warranty

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By *inaTitzTV/TS
over a year ago

Titz Towers, North Notts

I think with something that can be delicate, like a plant, proving fault would be tricky.

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By (user no longer on site)
over a year ago

I'd be fuming.

But there's no way you can prove that you have looked after it according to it's instructions

X

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By *emini ManMan
over a year ago

There and to the left a bit

Found this on the Which website might be useful to quote at them:

"We also found all of the retailers bar one weren’t following the rules of the Consumer Rights Act 2015. Despite what their websites say, in general you’re entitled to a refund if you let the seller know within 30 days if plants don’t match the description given by the seller or they aren’t of ‘satisfactory quality’ (damaged or dying). But as plants may be regarded as perishable you should let the retailer know as soon as they arrive if you’re unhappy with the quality. If you discover the issue later or after the first 30 days, you could instead ask for a replacement plant, or some money back if this isn’t possible or they couldn’t be provided within a reasonable time."   

Read more: https://www.which.co.uk/news/2020/10/houseplants-in-the-post-the-new-way-to-green-up-your-living-space/ - Which?

The article relates to plants by post but the same rules will apply to direct purchases I would have thought

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By (user no longer on site)
over a year ago

Have you looked on the Money Saving Expert website? He has consumer rights info. Or maybe do a search in their MSE forum.

Other than that give Esther Rantzen a ring.

Did it look healthy when you got it? One of my plants in the garden got scorched in the summer and all its leaves fell off. It was literally a stick. I couldn't be arsed to take it to the bin and it came back to life. It might recover in your bathroom.

Or even look up plant sites for tips on that type.

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By (user no longer on site)
over a year ago

Plants are a hard one to prove but them refusing a refund under the "perishables" umbrella is a fob off on their part. A good retailer would do an exchange at the least because it's good customer service. The fact it hasn't lasted 2 weeks COULD prove that it hasn't been looked after properly but could also be that it wasn't looked after correctly before it was sold.

I would go back to them again and state your case that you spent money with them in good faith and got an item not fit for purpose but do it in a civil manner. Screaming and shouting is not necessary. Also the person you shout at may not be at direct fault, they are just doing their job. Retail staff are humans too.

Good luck OP.

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By *ecadent_DevonMan
over a year ago

Okehampton

Did you water it with luke warm water?

Peacock Plants like that, also it needs plant food (liquid fertiliser)

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By (user no longer on site) OP   
over a year ago


"Found this on the Which website might be useful to quote at them:

"We also found all of the retailers bar one weren’t following the rules of the Consumer Rights Act 2015. Despite what their websites say, in general you’re entitled to a refund if you let the seller know within 30 days if plants don’t match the description given by the seller or they aren’t of ‘satisfactory quality’ (damaged or dying). But as plants may be regarded as perishable you should let the retailer know as soon as they arrive if you’re unhappy with the quality. If you discover the issue later or after the first 30 days, you could instead ask for a replacement plant, or some money back if this isn’t possible or they couldn’t be provided within a reasonable time."   

Read more: https://www.which.co.uk/news/2020/10/houseplants-in-the-post-the-new-way-to-green-up-your-living-space/ - Which?

The article relates to plants by post but the same rules will apply to direct purchases I would have thought "

That's useful

Thank You

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By *ecadent_DevonMan
over a year ago

Okehampton

Don’t use tap water. Fluoride no no

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By (user no longer on site) OP   
over a year ago


"Plants are a hard one to prove but them refusing a refund under the "perishables" umbrella is a fob off on their part. A good retailer would do an exchange at the least because it's good customer service. The fact it hasn't lasted 2 weeks COULD prove that it hasn't been looked after properly but could also be that it wasn't looked after correctly before it was sold.

I would go back to them again and state your case that you spent money with them in good faith and got an item not fit for purpose but do it in a civil manner. Screaming and shouting is not necessary. Also the person you shout at may not be at direct fault, they are just doing their job. Retail staff are humans too.

Good luck OP. "

I've had 4 plants from them in total

The other 3 have been fine

I always read care tips before buying cos not all plants suit (environmentally) where you have in mind for them

I just think it must have been on its way out when they sold it

I mean, I get that plants die, but within a week doesn't equate

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By (user no longer on site) OP   
over a year ago


"Don’t use tap water. Fluoride no no "

Just this particular plant?

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By *ecadent_DevonMan
over a year ago

Okehampton


"Don’t use tap water. Fluoride no no

Just this particular plant? "
. Peacock plants do not like fluoride no. That’s why most people warm rainwater to mist them as there is no added fluoride. It doesn’t hurt to cover them in plastic overnight (like a large tub or a cake tub). Because of the need for humidity it is a good idea to put the pot on a layer of large pebbles (which you then spray with water) as the pebbles warm up you will get your humidity but again you may want to create a tent for them. Liquid feed during the growing season.

They are an arse to keep to be fair.

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By (user no longer on site) OP   
over a year ago


"Don’t use tap water. Fluoride no no

Just this particular plant? . Peacock plants do not like fluoride no. That’s why most people warm rainwater to mist them as there is no added fluoride. It doesn’t hurt to cover them in plastic overnight (like a large tub or a cake tub). Because of the need for humidity it is a good idea to put the pot on a layer of large pebbles (which you then spray with water) as the pebbles warm up you will get your humidity but again you may want to create a tent for them. Liquid feed during the growing season.

They are an arse to keep to be fair. "

Thank You

That's very helpful

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By *ecadent_DevonMan
over a year ago

Okehampton


"Don’t use tap water. Fluoride no no

Just this particular plant? . Peacock plants do not like fluoride no. That’s why most people warm rainwater to mist them as there is no added fluoride. It doesn’t hurt to cover them in plastic overnight (like a large tub or a cake tub). Because of the need for humidity it is a good idea to put the pot on a layer of large pebbles (which you then spray with water) as the pebbles warm up you will get your humidity but again you may want to create a tent for them. Liquid feed during the growing season.

They are an arse to keep to be fair.

Thank You

That's very helpful

"

No problem. To be honest I googled it (I knew about the rainwater) but well. Happy to help and good luck!

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By *ophieslutTV/TS
over a year ago

Central


"Found this on the Which website might be useful to quote at them:

"We also found all of the retailers bar one weren’t following the rules of the Consumer Rights Act 2015. Despite what their websites say, in general you’re entitled to a refund if you let the seller know within 30 days if plants don’t match the description given by the seller or they aren’t of ‘satisfactory quality’ (damaged or dying). But as plants may be regarded as perishable you should let the retailer know as soon as they arrive if you’re unhappy with the quality. If you discover the issue later or after the first 30 days, you could instead ask for a replacement plant, or some money back if this isn’t possible or they couldn’t be provided within a reasonable time."   

Read more: https://www.which.co.uk/news/2020/10/houseplants-in-the-post-the-new-way-to-green-up-your-living-space/ - Which?

The article relates to plants by post but the same rules will apply to direct purchases I would have thought "

Distance selling regulations increase the levels of power that a consumer has. For this reason, it's often worth buying by phone m, not ib store, for the added protection.

Most businesses would be interested in looking after clients paying large sums of money for plants. The biggest problem is often over watering new plants. In winter, plants may get shocked by cold whilst in transit from a growers, to a wholesalers, then on to the retailer. Each change of environment will stress any plant, with some plants having a narrower range of tolerable conditions. They start in the perfect nursery conditions and end up having days stuck in trucks, warehouses etc.

I'd detail the mininum and maximum temperature, humidity and light conditions that it was kept in once home, in writing. If you paid by card, you may have some protection, depending on the total purchase amount.

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