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Computer advice

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By (user no longer on site) OP   
over a year ago

My laptop just threw at me a whole pile of trojan warnings then locked me out..I can t turn it on again. It was an old laptop and only used for editing pics onto fb page....is it now toast? It said ring a number but I didn t as my mate did same thing and consequently that phone call led to the theft of his data.

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By *icked_tongueMan
over a year ago

Bolton

Obviously DON'T call that number!!

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By (user no longer on site)
over a year ago

Probably a premium rate number which based on the price originates from fucking Pluto! Another one of those scams BT ate totally powerless to stop! It's almost like they profit from premium rate numbers

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By *rHotNottsMan
over a year ago

Dubai & Nottingham

[Removed by poster at 03/11/20 14:58:05]

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By *oggoneMan
over a year ago

Derry

Worst case scenario, your data has been encrypted and is being held hostage. Best case scenario its a scammer trying to scare you.

you have some options.

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By (user no longer on site) OP   
over a year ago

Cheers folks...Im not tech smart hence its a basic laptop of 8 years and I was considering a new one anyways...it won t power up at all now.

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By *rHotNottsMan
over a year ago

Dubai & Nottingham

Keep it powered off and take it to a shop who can clean it for a quote - before Thursday I guess.

Or you’re fairly smart and have the time , power it on , but make sure it doesn’t connect to the internet and clean it yourself. But it can take ages , you will need a second computer and usb to download removal kits and may need to boot from USB if it’s badly infected, then you need to put the firewall and AV back up so much faster to just take it to someone who does it for a living , should be no more than £100

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By *oggoneMan
over a year ago

Derry


"Cheers folks...Im not tech smart hence its a basic laptop of 8 years and I was considering a new one anyways...it won t power up at all now. "

Like no power or it doesn't load windows?

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By *rHotNottsMan
over a year ago

Dubai & Nottingham


"Cheers folks...Im not tech smart hence its a basic laptop of 8 years and I was considering a new one anyways...it won t power up at all now. "

Remove the power lead AND the battery then reconnect them. But if 8 years old it’s probably not worth fixing but you might want to recover some data still

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By (user no longer on site) OP   
over a year ago


"Keep it powered off and take it to a shop who can clean it for a quote - before Thursday I guess.

Or you’re fairly smart and have the time , power it on , but make sure it doesn’t connect to the internet and clean it yourself. But it can take ages , you will need a second computer and usb to download removal kits and may need to boot from USB if it’s badly infected, then you need to put the firewall and AV back up so much faster to just take it to someone who does it for a living , should be no more than £100

"

Thanks for that..don t think its worth £100..its been having battery issues for ages saying don t charge as the battery( it came with brand new) isn t compatable and speed...what speed..think I ve developed a spinal problem from watching the circle. lol

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By *ig1gaz1Man
over a year ago

bradford


"Cheers folks...Im not tech smart hence its a basic laptop of 8 years and I was considering a new one anyways...it won t power up at all now. "

does it power on at all ?

any load screens ?

I dont mean does it try booting into an operating system

if you can get into bios

you can use an alternative way to save data via the usb socket

using a live usb operating system and another usb stick

but you wont have that as yur not aware of it but comes in so handy if you get a virus on your system its does allow you to save data

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By (user no longer on site) OP   
over a year ago

It ll power up but won t go beyond the screen saver. It tried to update but was unable to make the changes so shut back down...I think its time for a new one. Not much on there data wise anyway..thanks to all for suggestions

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By *ame-room-no-swapCouple
over a year ago

Taunton


"My laptop just threw at me a whole pile of trojan warnings then locked me out..I can t turn it on again. It was an old laptop and only used for editing pics onto fb page....is it now toast? It said ring a number but I didn t as my mate did same thing and consequently that phone call led to the theft of his data."

Boot it from a bootable Linux USB ( e.g Unbuntu ) That way you'd be able to access whatever data is there. After you've copied it off, reformat and reload whatever OS you want to use.

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