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sky hub

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By (user no longer on site) OP   
over a year ago

Apologies firstly as not a topic for a swing site.

Changed over to sky hub 10 days ago and still no WiFi connection.

4 ph calls later to be told its a technically fault on the line yet the landline works. Told to wait until engineer fixes the problem.......

Without been given any real time for problem to be sorted. Surely at this stage, a simple switch from one provider to another should go smoothly....?

Any thoughts/ advice please

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By (user no longer on site)
over a year ago

Hey. Depends...

Are you going with sky fibre broadband or their regular broadband ?

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By *longshottMan
over a year ago

Limerick

Did you have eircom bb or another bb before

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By (user no longer on site) OP   
over a year ago

[Removed by poster at 07/03/15 17:26:41]

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By (user no longer on site) OP   
over a year ago


"Hey. Depends...

Are you going with sky fibre broadband or their regular broadband ?"

Yes it's sky fibre bb

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By (user no longer on site) OP   
over a year ago


"Did you have eircom bb or another bb before"

Yes had eircom b b before

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By (user no longer on site)
over a year ago

Well if your eircom wasnt fibre then it would have been on a copper cable.

The new sky fibre is on a different cable (a fibre cable). So its possible there is a fault on the line.

Your phone is probably still going through the two cores on a kat 5 cable to the copper.

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By (user no longer on site) OP   
over a year ago


"Well if your eircom wasnt fibre then it would have been on a copper cable.

The new sky fibre is on a different cable (a fibre cable). So its possible there is a fault on the line.

Your phone is probably still going through the two cores on a kat 5 cable to the copper."

So is it a waiting game or anything I can do

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By (user no longer on site)
over a year ago

Just have to wait for a technician to come out and look at the cable from the exchange on the main road to your house.

All these companies are slow at getting it done and also don't like to admit when its their fault for an issue.

Keep hounding them and explain that if they sort it that you expect some sort of incentive for the inconvenience and time without broadbrand

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By (user no longer on site) OP   
over a year ago


"Just have to wait for a technician to come out and look at the cable from the exchange on the main road to your house.

All these companies are slow at getting it done and also don't like to admit when its their fault for an issue.

Keep hounding them and explain that if they sort it that you expect some sort of incentive for the inconvenience and time without broadbrand"

Great thanks. Much appreciate

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By (user no longer on site)
over a year ago


"Just have to wait for a technician to come out and look at the cable from the exchange on the main road to your house.

All these companies are slow at getting it done and also don't like to admit when its their fault for an issue.

Keep hounding them and explain that if they sort it that you expect some sort of incentive for the inconvenience and time without broadbrand

Great thanks. Much appreciate "

No problem at all

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By (user no longer on site)
over a year ago

Don't hold breath waiting for 2 months to get sky sorted finally terminated contract in end as they broke contract not suppling service so best of luck

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By *longshottMan
over a year ago

Limerick

Fibre works on different ntu type than adsl or traditional broadband. Eircom tech will change the ntu to accomadate fibre. The ntu is what you would call your main phone point faceplate. Most of this work is currently being carried out by kn networks.

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By *lutaxiMan
over a year ago

Dundalk

Think sky use there own tech's for installs in home. Kn do work at cabinet for eircom then inside work in your home is Sierra comm's

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By (user no longer on site)
over a year ago


"Think sky use there own tech's for installs in home. Kn do work at cabinet for eircom then inside work in your home is Sierra comm's "

Spot on

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By *longshottMan
over a year ago

Limerick

Possibly may be Sierra for sky. They do some upc too. I have never worked at the tail end of network systems. The science behind system we have adopted in Ireland for upgrading is we ran fibre to cab. Then cab to DSLAM them DSLAM to house on copper. The vdsl then is terminated in New type ntu or other providers equivalent. Originally this was designed to deliver up to 70mb speeds. This is dependent on the length of copper run from DSLAM to house connection

quality of cable or joins therein.

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