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"I don't mind gruff barstaff but a gruff waiter/waitress would ruin your night. We usually tip but on occasion lately have decided not to, because of the abysmal service and non-existent smile." Two of my kids work in an hotel and during the various lockdowns had to take part in online training courses as part of an ongoing customer relation programme. Since schools and universities started back they lost numerous staff and have been struggling to replace them. As a result people with little or no experience have been promoted to positions they have never been trained for and the pressure is intense. | |||
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"Worked in the bars for over 18 years and was awesome at it, last 8 years part time while studying. However eat out to help out put me over the edge and I quit. People lost all common sense for a discount. I lost it with idiots and was still nice and warm to people that werent assholes. The company i worked for also were dicks. But hard after spending 9-12 hours on feet with balloons everywhere. There has been a massive rise in Karen's over the years, so always on edge incase we get a 1 star review because the heating was 1 degree off what it should be or the candle wasnt the right height and now also everyone is a critic. Customers have changed massively over the years. I could write a book on karen complaints I've had in recent years " I supplied the licensed trade for more than 20 years and most places had one member of staff who was rude and ignorant and in a lot of cases that was the owner. They made customers feel they were doing them a favour by allowing them on the premises. In the last 18 months I've been supplying restaurants and coffee shops and staff turnover has been unbelievable. I agree about the eat out to help out scheme. It just sucked the life out of the hospitality sector and the staff had little or no enthusiasm afterwards. The demands it placed on people was ridiculous and even though as an independent supplier it helped us increase turnover by almost 200 percent it has led to many months of complete burnout and 6 and 7 day weeks. | |||
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"This appeared on my fb feed just by coincidence this morning "You can always tell when a person has worked in a restaurant. There's an empathy that can only be cultivated by those who've stood between a hungry mouth and a $28 pork chop, a special understanding of the way a bunch of motley misfits can be a family. Service industry work develops the "soft skills" recruiters talk about on LinkedIn — discipline, promptness, the ability to absorb criticism, and most important, how to read people like a book. The work is thankless and fun and messy, and the world would be a kinder place if more people tried it. With all due respect to my former professors, I've long believed I gained more knowledge in kitchens, bars, and dining rooms than any college could even hold." - Anthony Bourdain" Agree 100%! Resilence is a big one | |||
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"This appeared on my fb feed just by coincidence this morning "You can always tell when a person has worked in a restaurant. There's an empathy that can only be cultivated by those who've stood between a hungry mouth and a $28 pork chop, a special understanding of the way a bunch of motley misfits can be a family. Service industry work develops the "soft skills" recruiters talk about on LinkedIn — discipline, promptness, the ability to absorb criticism, and most important, how to read people like a book. The work is thankless and fun and messy, and the world would be a kinder place if more people tried it. With all due respect to my former professors, I've long believed I gained more knowledge in kitchens, bars, and dining rooms than any college could even hold." - Anthony Bourdain Agree 100%! Resilence is a big one " Totally agree with this too Having worked in the hospitality industry brings understanding and empathy but it also brings an expectation of at least a smile from your server. There's no guarantee if even that these days | |||
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"I drink almost exclusively in Fibber Magees in Dublin and staff and regular customers are like a big family. Wonderful staff and management who really make you feel at home. " We nearly always end up in fibbers when we are in Dublin. Couldn't agree more. They are really friendly and good craic. The one and only time we managed to get a non-fab girl back to our hotel for a theesome was in there so happy memories | |||
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"I drink almost exclusively in Fibber Magees in Dublin and staff and regular customers are like a big family. Wonderful staff and management who really make you feel at home. We nearly always end up in fibbers when we are in Dublin. Couldn't agree more. They are really friendly and good craic. The one and only time we managed to get a non-fab girl back to our hotel for a theesome was in there so happy memories " Oh I'd say we've definitely crossed paths then haha Hahaha fair play. They're an unusual bunch in fibbers so I'm not surprised to hear you had luck there | |||
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