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Upgrading by telephone

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By *ickynewcastle OP   Man
over a year ago

newcastle upon tyne

is anyone else having problems upgrading via telephone option ? getting no help so far, dead tone when calling the number.

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By (user no longer on site)
over a year ago

just posted a message, same thing....

i know thats no help..

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By *ickynewcastle OP   Man
over a year ago

newcastle upon tyne

had no help from admin at all, just saying check your telecom provider as may have an adult restriction on my line, so I did, and my line is fine, so clearly a fault with Fab,

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By *ickynewcastle OP   Man
over a year ago

newcastle upon tyne

used this method for months to renew and never had a problem before, but it's probably Fab's way of doing away with that option and not telling users.

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

Are you with TalkTalk by any chance?

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By *ickynewcastle OP   Man
over a year ago

newcastle upon tyne

yes, can you shed any light ?

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

It seems it is only Talktalk that has the problem. If they say there is no restriction on your account and you are getting nowhere, can you upgrade by text instead?

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By (user no longer on site)
over a year ago

yes we are with talktalk too

wierd that, dont undersatand

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By (user no longer on site)
over a year ago

what i would like to know is why they changed the number anyway???

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By (user no longer on site)
over a year ago

It's the same by text now only credit card not text

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

They are all working fine including the text option....it is just TalkTalk who seems to be blocking the call option because it is premium. They should lift it if you call them

Paying by text is easier

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By (user no longer on site)
over a year ago

Paying by text stopped for me 5 months ago had to use card and buy more

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

Normally it is because of adult blocks...we used EE once that said they had lifted our adult block and it took me four more attempts of long phone calls before they lifted the thing.

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By *erfGentMan
over a year ago

Manchester

[Removed by poster at 24/09/18 08:24:44]

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By *LIRTWITHUSCouple
over a year ago

Chester

I just renewed by card & bank blocked it, had to redo once I authorized

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By *j_markCouple
Forum Mod
over a year ago

Totteridge/Whetstone

If you used to be able to upgrade by phone but are now unable to, it's most likely an issue with TalkTalk who have blocked premium services on many of thir customers lines. You need to contact their customer services direct.

(Or use another method).

Admin x

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