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Text upgrade not work

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By (user no longer on site) OP   
over a year ago

We've been trying to upgrade via text for a few weeks and it's not working.

Tried contacting admin but heard nothing back.

Anyone else having this issue?

 (thread closed by moderator)

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By *j_markCouple
Forum Mod
over a year ago

Totteridge/Whetstone

If you're on Vodafone (or one of many virtual networks which use vodafone), they have blocked many of their customers from any premium/charged text service (not just Fab). You need to call their customer services and request the block removed

Or use one of the other upgrade mechanisms.

Again, this is a Vodafone network wide issue applying to all premium text services, not just Fab specific. There's nothing we can do from this end unfortunately

Admin x

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By (user no longer on site) OP   
over a year ago

I'm with EE, it worked a couple of months ago

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By *ill4funfriendsMan
over a year ago

Bungay

Having same problem with 3

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By *j_markCouple
Forum Mod
over a year ago

Totteridge/Whetstone

If you contact us via contact link at bottom of homepage with mobile number we'll check for you

Advice is probably same as above, contact network customer services, if that fails you'll need to use one of the other upgrade mechanisms

Admin x

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By (user no longer on site)
over a year ago

Same for us on O2 text upgrade not worked but has done previously

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By (user no longer on site)
over a year ago

Hiya Admin, same as Manda above.... Im on O2, it used to work but not now.

Cheers Jim

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By *j_markCouple
Forum Mod
over a year ago

Totteridge/Whetstone

Same as above, if you leave your mobile details using the CONTACT link at the bottom of the homepage we can look into it

Admin x

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By *lex 1971Man
over a year ago

telford

Having same problem with ee

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By *j_markCouple
Forum Mod
over a year ago

Totteridge/Whetstone

Anyone with upgrade issues, please use the CONTACT link at the bottom of homepage

If you don't get a text back you've not been charged, your best bet is to use one of the other payment methods

Admin x

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