Profile changed from couple to male automatically

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By *lascple24 OP Man
3 days ago

Glasgow

Our profile has been changed from couple to male and now all our pics of Mrs say they’re rejected. We didn’t change anything and have verifications showing we’re a couple. We didn’t change anything . How does this happen and who should we contact ?

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By *r and mrs 01422Man
3 days ago

halifax

Happened to us 12 months ago

Only way for a couples profile jow is set up a new one with a new email address

Which I've not got

And you will lose the pics etc anyway

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By *lascple24 OP Man
3 days ago

Glasgow

"Happened to us 12 months ago

Only way for a couples profile jow is set up a new one with a new email address

Which I've not got

And you will lose the pics etc anyway"

Yet we’ve paid for the couples profile and only a few months in. Surely under consumer law Fab should fix this issue at no cost as it’s either a bug or some admin making a decision. Who do you contact to fix this ?

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By *ugby 123Couple
Forum Mod
3 days ago

O o O oo

It isn't a bug. A profile will be changed to the right one if reported as being the wrong one.

If you don't agree with the decision or you think a mistake has been made then you can ask Admin from the contact links to review for you.

https://www.fabswingers.com/contact/owners

https://m.fabswingers.com/contact/owners

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By *ugby 123Couple
Forum Mod
3 days ago

O o O oo

https://www.fabswingers.com/forum/support/1676084

This will explain why you now have a single male profile

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