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By (user no longer on site) OP   
over a year ago

What does it take to get admin to respond to a message?

We are a couple and this is a couples profile, but sometime before Christmas we discovered that without our knowledge admin had changed our profile to a single male. We had a number of verifications from others who had met us in person but despite this still changed our profile, removing the female pictures from our profile.

We had one message from admin after we noticed this and complained, they also said that they could reverse the charges. We have sent further messages but are still waiting.

 (thread closed by moderator)

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By *eachybum2020Man
over a year ago

Lydford

Today I spotted the very same thing hsd happened with a female on, her status reported her profile had been changed to a couple.

 (thread closed by moderator)

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By (user no longer on site)
over a year ago

Perhaps you should seek a more recent verification?

With your last one being 4 years ago you may as well start again

 (thread closed by moderator)

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By *toC Thats MeWoman
over a year ago

Sheffield


"Perhaps you should seek a more recent verification?

With your last one being 4 years ago you may as well start again "

This, why not just start again

 (thread closed by moderator)

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By (user no longer on site) OP   
over a year ago


"Perhaps you should seek a more recent verification?

With your last one being 4 years ago you may as well start again "

We have just returned to the site after a long break, we had intended to update our profile anyway. But what would be the point of starting again when the site owners have no regard for its users and can hijack any account without good reason.

 (thread closed by moderator)

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By *ARKblondeCouple
over a year ago

london

Did they ask you to photo verfiy first before changing your status? I think that's what they do, so you probably missed that message asking for it.

 (thread closed by moderator)

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By *naswingdressWoman
over a year ago

Manchester (she/her)


"Perhaps you should seek a more recent verification?

With your last one being 4 years ago you may as well start again

We have just returned to the site after a long break, we had intended to update our profile anyway. But what would be the point of starting again when the site owners have no regard for its users and can hijack any account without good reason. "

I believe it's done when there's evidence that the account is not who they say they are

 (thread closed by moderator)

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By (user no longer on site) OP   
over a year ago


"Did they ask you to photo verify first before changing your status? I think that's what they do, so you probably missed that message asking for it."

We didn't change anything, Fab did and never informed us. But yes, we were photo verified and verified by other users, but Fab seems to ignored this totally and probably taken the word of a fake person who had no verifications themselves and has probably left the site after 24 hours.

 (thread closed by moderator)

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By (user no longer on site)
over a year ago

I'm not sure if admin do respond. May be easier to start a new profile.

 (thread closed by moderator)

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By (user no longer on site) OP   
over a year ago


"Perhaps you should seek a more recent verification?

With your last one being 4 years ago you may as well start again

We have just returned to the site after a long break, we had intended to update our profile anyway. But what would be the point of starting again when the site owners have no regard for its users and can hijack any account without good reason.

I believe it's done when there's evidence that the account is not who they say they are "

Or in our case, no evidence.

I know how it happened, I stated it was the male chatting, as I always have. I know for a fact that in most couples either the male or the female will be the one generating messages here, if this is no longer permitted then Fab may have to delete most of the couples profiles.

 (thread closed by moderator)

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By *iewMan
Forum Mod
over a year ago

Angus & Findhorn

https://www.fabswingers.com/contact-us

The above is the best way to deal. If you have contacted them it can take up to 48 hours to deal.

 (thread closed by moderator)

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By (user no longer on site) OP   
over a year ago


"I'm not sure if admin do respond. May be easier to start a new profile."

While yes you are right we could, but didn't really want to at the moment. But also why should we when for know reason admin may see fit to do the same again.

We would sooner try and find a better site.

 (thread closed by moderator)

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By (user no longer on site) OP   
over a year ago


"https://www.fabswingers.com/contact-us

The above is the best way to deal. If you have contacted them it can take up to 48 hours to deal.

"

Yes thank you, we have sent messages from this platform, 6 weeks ago they said it could be restored.

 (thread closed by moderator)

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By *uietly_KinkyMan
over a year ago

High Wycombe


"https://www.fabswingers.com/contact-us

The above is the best way to deal. If you have contacted them it can take up to 48 hours to deal.

Yes thank you, we have sent messages from this platform, 6 weeks ago they said it could be restored."

If it's an error by admin or a mod, getting a response from the site is about as likely as finding gold in a packet of crisps.

 (thread closed by moderator)

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By (user no longer on site) OP   
over a year ago


"https://www.fabswingers.com/contact-us

The above is the best way to deal. If you have contacted them it can take up to 48 hours to deal.

Yes thank you, we have sent messages from this platform, 6 weeks ago they said it could be restored.

If it's an error by admin or a mod, getting a response from the site is about as likely as finding gold in a packet of crisps."

So I have discovered lol

 (thread closed by moderator)

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By (user no longer on site) OP   
over a year ago

Our experience with this matter would certainly put us off upgrading to a site supporter.

 (thread closed by moderator)

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo


"Perhaps you should seek a more recent verification?

With your last one being 4 years ago you may as well start again

We have just returned to the site after a long break, we had intended to update our profile anyway. But what would be the point of starting again when the site owners have no regard for its users and can hijack any account without good reason. "

they don't normally do it without reason. Every report has to be verified before any action is taken.

Admin say they answered your contact on the 10/12 and again on the 15/1. It may have got lost in your mails so if you scroll to those dates you should find them

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