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By *uv2kiss2 OP   Couple
over a year ago

Norwich

Unable to uploads video's to site using either ....any suggestions pleas ?

Keep getting the message ..."We didn't recognise the upload as an image . Check you're uploading an image and not a video some other file"

We can upload photos , no problem . We have uploaded videos in the past with no problem.

Frustrating !

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By *ugby 123Couple
Forum Mod

over a year ago

O o O oo

Do you mean you have tried in both browsers? Have you tried rebooting your device?

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By *uv2kiss2 OP   Couple
over a year ago

Norwich

Yes .....have tried using both browsers . Same message each time . Uploading pics is not a problem , just not recognising videos

Any suggestions most welcome !

Thanks

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By *mmabluTV/TS
over a year ago

upton wirral


"Yes .....have tried using both browsers . Same message each time . Uploading pics is not a problem , just not recognising videos

Any suggestions most welcome !

Thanks "

new computer maybe or get expert to find possible virus

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By *irty PrettyWoman
over a year ago

Cardiff

I’m not sure what video formats the site supports, but could it be that? What format are your videos?

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By *irty PrettyWoman
over a year ago

Cardiff


"I’m not sure what video formats the site supports, but could it be that? What format are your videos?"

Never mind, I think the problem might be that you aren’t photo verified - if I remember rightly, you need to be meet and photo verified.

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By *ugby 123Couple
Forum Mod

over a year ago

O o O oo


"Yes .....have tried using both browsers . Same message each time . Uploading pics is not a problem , just not recognising videos

Any suggestions most welcome !

Thanks "

Do a Photo Verification and it should work

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By *uv2kiss2 OP   Couple
over a year ago

Norwich

Right !....from our laptop our videos are AVI files and currently won't upload to the site.

We've a few videos on our iphones that we have been able to upload .

Can anyone confirm if AVI files are supported on the site , if they are ,it's obviously a lap top issue.

Thanks in advance

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By *irty PrettyWoman
over a year ago

Cardiff


"Right !....from our laptop our videos are AVI files and currently won't upload to the site.

We've a few videos on our iphones that we have been able to upload .

Can anyone confirm if AVI files are supported on the site , if they are ,it's obviously a lap top issue.

Thanks in advance "

Can you convert them to MOV and try that? That’s the format iPhones record. MP4 would be worth trying as well.

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By (user no longer on site)
over a year ago

Use Brave

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