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Cap D’Agde Apartment Booking Issue

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By *otCupple OP   Couple
over a year ago

limerick

Hi,

We had an apartment booking made in Cap D’Agde for august next year through booking.com

We got it at a reasonable price.

But now the apartment manager has said there is ‘water damage’ and so the apartment will be unusable and has asked me to cancel.

To me this sounds like an attempt at profiteering. We cancel and they resell at multiples of what we paid for it. We have no chance of finding new accommodation now for reasonable money.

What are your thoughts? Have I any recourse?

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By *otCupple OP   Couple
over a year ago

limerick

This same apartment is still available for rental btw for more than double the price we booked at

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By *ap d Agde Port SoleilMan
over a year ago

Saint Albans


"Hi,

We had an apartment booking made in Cap D’Agde for august next year through booking.com

We got it at a reasonable price.

But now the apartment manager has said there is ‘water damage’ and so the apartment will be unusable and has asked me to cancel.

To me this sounds like an attempt at profiteering. We cancel and they resell at multiples of what we paid for it. We have no chance of finding new accommodation now for reasonable money.

What are your thoughts? Have I any recourse? "
. That sounds very odd. Any rational property owner would have insurance and the insurance company would take care of the water damage . I would ask the owner to send pictures as proof and for details of their insurance company. . In addition contact booking dot com.

I use the site referred to and would not risk my reputation my cancelling a booking in favour of a higher priced one.

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By *enkayentaCouple
over a year ago

Glencullen

Sounds like complete nonsense on the part of the owner. Water leaks are all too common in the apartments unfortunately but there is no way a leak now would prevent an apartment being rented anytime next year.

We have a place in Port Nature and had a water leak from the apartment above 4 years ago. The Syndic (management company) had it sorted in a matter of days. Just before Covid a neighbouring apartment also had bad water damage but again it was sorted very quickly.

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By *otCupple OP   Couple
over a year ago

limerick

Thanks all. I have asked for proof of damage and have been in touch with booking.com

I definitely will not cancel, but would be concerned that if we got out there, he will not allow us to stay for spite.

Really really unimpressed with this carry on.

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By *unloversCouple
over a year ago

rotherham


"Hi,

We had an apartment booking made in Cap D’Agde for august next year through booking.com

We got it at a reasonable price.

But now the apartment manager has said there is ‘water damage’ and so the apartment will be unusable and has asked me to cancel.

To me this sounds like an attempt at profiteering. We cancel and they resell at multiples of what we paid for it. We have no chance of finding new accommodation now for reasonable money.

What are your thoughts? Have I any recourse? "
. Shouldn’t the water damage be fixed by then

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By *otCupple OP   Couple
over a year ago

limerick

You would think so….

They have managed to cancel my booking now. Booking.com are not helpful at all

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By *ap d Agde Port SoleilMan
over a year ago

Saint Albans


"You would think so….

They have managed to cancel my booking now. Booking.com are not helpful at all"
What did booking.com say.

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By (user no longer on site)
over a year ago

Would suggest going through proper lending agencies such as Peng France, that way you will not be disappointed as booking.com is just a platform and does not provide any assurance for the customer.

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By *otCupple OP   Couple
over a year ago

limerick

They tried to find alternate accommodation for me and apologised. Alternate accommodation wasn’t in the naturist village. They offered up to 25 euro compensation.

Appalling

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By *otCupple OP   Couple
over a year ago

limerick

Will try peng

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By *andp888Couple
over a year ago

Glasgow


"Will try peng "
. We always use peng France, never had a problem in 10 years, always helpful, and cuts out the middle man ie booking.com etc, enjoy x

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By *otlovefun42Couple
over a year ago

Costa Blanca Spain...


"Will try peng . We always use peng France, never had a problem in 10 years, always helpful, and cuts out the middle man ie booking.com etc, enjoy x "

Yes we would agree with that.

We used a different one for our first couple of visits (I won't name them) but once we booked with Peng we didn't look anywhere else.

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By *om barbaraCouple
over a year ago

staffordshire

We have stayed just outside the gates with air bnb loads. Cheap but do fancy trying the camping area 2023 oltra anyone got advice please share. X August till September. X

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By *owel CoupleCouple
over a year ago

Living in South of France


"We have stayed just outside the gates with air bnb loads. Cheap but do fancy trying the camping area 2023 oltra anyone got advice please share. X August till September. X"
Booking opens on Tuesday 3rd Jan 2023.

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By *otCupple OP   Couple
over a year ago

limerick

Is staying outside the gates as good as staying inside? Can you bring and store your stuff before stripping?

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By (user no longer on site)
over a year ago


"Hi,

We had an apartment booking made in Cap D’Agde for august next year through booking.com

We got it at a reasonable price.

But now the apartment manager has said there is ‘water damage’ and so the apartment will be unusable and has asked me to cancel.

To me this sounds like an attempt at profiteering. We cancel and they resell at multiples of what we paid for it. We have no chance of finding new accommodation now for reasonable money.

What are your thoughts? Have I any recourse? "
yes if they are with Booking.com they have to source you an alternative, hold your griund tell them this as they will be held accountable by Booking.com

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By *ap d Agde Port SoleilMan
over a year ago

Saint Albans


"Is staying outside the gates as good as staying inside? Can you bring and store your stuff before stripping? "
. The advantsge of staying outside the gate is that accommodation is about half the price of that inside the gate . However you miss the convenience of having everything close by and walking home at 2 pm in the morning is not much fun. There are lockers where you can store your stuff. Remember there is no such thing as a taxi rank in the village.

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By *reeneggsandsamMan
over a year ago

Perpignan and cap

This sounds typical of the French. I find them extremely untrustworthy and really bad liers. Customer service doesn't exist either. Greedy too.

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By (user no longer on site)
over a year ago


"This sounds typical of the French. I find them extremely untrustworthy and really bad liers. Customer service doesn't exist either. Greedy too. "

And that sounds like a typical Englishman living in a foreign country but each opinion is valid I guess and my humble opinion is the polar opposite of yours.

T

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By *coptoCouple
over a year ago

Côte d'Azur & Great Yarmouth

"I find them extremely untrustworthy and really bad liers. Customer service doesn't exist either. Greedy too"

The only thing I can agree with is that the French are bad liers [sic]. The English are MUCH better at it...

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By *elly39devonCouple
over a year ago

tavistock

dont hold back just say it right out.

Bit harsh that

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