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profile pinched?

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By (user no longer on site) OP   
over a year ago

I dont know who to contact as there seems to be no contact link on here but a couple of times people have told me they have seem someone using our profile in chat when we have not been online. How can that be? when this was first reported we changed our password.. who can we report this to? Thanks

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By *ezebelWoman
over a year ago

North of The Wall - youll need your vest

You can contact Admin directly using the CONTACT link on the blue strip at the bottom of any page

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By (user no longer on site)
over a year ago

Has it happened since you changed password?

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By *ezebelWoman
over a year ago

North of The Wall - youll need your vest

From FAQ:

I think someone else is logging into / has "hacked" my account!

If you think someone has gained access to your account you should immediately change your password on here via your change password page and on your associated email account if you're using web based email. You should run anti-virus and anti-spyware software to ensure that you don't have a keylogger or spyware installed on your computer.

We take the security of our site and database very seriously. The database server is on a seperate physical server behind a firewall to which only site owners have access, via a specified IP address. All passwords are encrypted and neither site owner nor admin have accesss to them.

The following are some common ways that accounts on Fab are compromised. Please be careful to avoid them!

1: Members share their password with friends, partners, lovers (this is the most common cause of "compromised" accounts).

2: Members login on other people's computers who run a keylogger (we see this via the login history of both parties, matched via verifications!).

3: In a couple, the partner changes/removes the profile and denies it (we see this because we record IP address and verify password of all account deletions).

4: The users use the same password on all sites they're on (including dodgy ones run by people who don't encrypt passwords), and site admins on other sites login using their info. On Fab, passwords are hidden from all users and admins.

5: The users email account is shared/compromised and the "hacker" gets their password from our initial signup email.

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By (user no longer on site)
over a year ago

Wow you guys really have an enviable task with all those options. especially when the couples fall out scenario. thanks guys this is really useful advice re password re use.

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