FabSwingers.com forum: Text membership renewal paid, no text back!!!

By *riapus4u OP Man
over a year ago

Charlestown, Cornwall

I had £9.36 credit on my mobile phone before starting to renew my membership via text this morning (8/3/10),I sent the text-however I did not get a text back with the code etc.. The phone is ok for adult lines.

So, after 30 mins, I tried to renew with a phone call via mobile. Getting through ok, I was waiting for the 3 mins. charging period to end when my phone disconnected from the FAB membership line.

I then got a text from Orange saying I had 66p cedit left.

So I have paid FABSWINGERS the £5 text, & an extra £3.76 in phone calls but still have nothing to show for it!!. A total of £8.76.

My silver membership is up in 2 days!!.

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By (user no longer on site)
over a year ago

Go here and mail in

http://www.fabswingers.com/supporters/contact

Steve

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By *riapus4u OP Man
over a year ago

Charlestown, Cornwall

Thanks Steve&J, just done that.

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By *poolgalCouple
over a year ago

liverpool

"I had £9.36 credit on my mobile phone before starting to renew my membership via text this morning (8/3/10),I sent the text-however I did not get a text back with the code etc.. The phone is ok for adult lines.

So, after 30 mins, I tried to renew with a phone call via mobile. Getting through ok, I was waiting for the 3 mins. charging period to end when my phone disconnected from the FAB membership line.

I then got a text from Orange saying I had 66p cedit left.

So I have paid FABSWINGERS the £5 text, & an extra £3.76 in phone calls but still have nothing to show for it!!. A total of £8.76.

My silver membership is up in 2 days!!.

we have not had any problems but im sure if you get intouch with fab they will see where it went wrong and sort sumthink out.......... sorry cudnt be more help hope you get it all sorted out..xx

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By (user no longer on site)
over a year ago

Not sure how it cost you a £5 text because you're only charged once you recieve the text back, and you said you didn't recieve it.

As for phoning the premium line, it does clearly state that you must use a BT landline to call.

Anyway, good luck, hope you get it sorted.

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By *j_markCouple
Forum Mod
over a year ago

Totteridge/Whetstone

We've responded privately

Maybe worthy of explaining:

While the text is "in transit" the balance on your phone may go down temporarily but the charge only ever STICKS on receipt of the PIN. If the text delivery fails for whatever reason the money taken off the balance by your network is immediately put back on.

Hope this explains

Admin x

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