FabSwingers.com forum: Changes to Gold Pass 5th Jan 2010

By *j_mark OP Couple
Forum Mod
over a year ago

Totteridge/Whetstone

Gold Supporter changes 5th Jan 2010

(any feedback post on this thread)

In a nutshell we are: (1) Increasing the Gold Site Supporter pass from 30 to 35 days, as of today. (2) Adding 5 days FREE today to all current Gold Site Supporters and (3) doing this by removing the guarantee of personal site support on site issues (which only a minority used, but used to excess).

More about this:

We're ringing the new year in with some changes. As of today any GOLD Site Supporters passes will be for 35 days, increased from 30 days. We're removing the guarantee of personalised site support with the Gold Supporter option for any new upgrades, which allows us to offer the extra days. We'll still be honouring the existing contact pledge until your current Gold pass expires (if you're a Gold site supporter), PLUS all current Gold Site Supporters have been given the five extra days on their current pass as a New Year present too, to say thanks from us for your ongoing support

We've written more about this on the FAQ page but we'll copy+paste below.

Why don't you offer Gold Site Supporters guaranteed support anymore?

As of Jan 2010 we no longer offer new Gold site supporters guaranteed support on site issues (we will continue to honour the pledge to existing subscribers until Feb 2010). We have increased the length of new Gold memberships from 30 to 35 days, which will benefit the vast majority of folks who choose to take up Gold Site Supporters membership.

The site is pretty straightforward and easy to use and users don't have any problems. However, we found that a small minority of people made a dis-proportionately large use of the "guaranteed reply" facility (some sending upwards of 100 questions/queries a month!). This meant we weren't able to do things like improve the site, because we were spending a lot of our time asking questions that were (nearly always) already answered on the FAQ pages. We'd rather benefit the silent majority rather than the vocal minority and not have to increase our charges or reduce what we do for free by employing customer service goons and by removing this benefit we've increased the length of the standard Gold Supporter pass from 30 to 35 days.

Admin x

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By *j_mark OP Couple
Forum Mod
over a year ago

Totteridge/Whetstone

One other thing to note. We are 100% committed to ensuring you never need to contact admin about your account/site use.

We are going to continue to improve and add to the FAQ/help pages and we're going to make everything you could need to do on the site accessible via "my account" page.

We're also going to improve our communication with users particularly about forum/chat blocks (more on this shortly).

Admin x

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By *i 1 Get 1 FreeCouple (MM)
over a year ago

birmingham

On the home page it states :

1) A £5 GOLD upgrade now lasts an extra 5 days, to 35 days rather than 5 days

Should that not read: rather than 30 days?

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By *j_mark OP Couple
Forum Mod
over a year ago

Totteridge/Whetstone

"On the home page it states :

1) A £5 GOLD upgrade now lasts an extra 5 days, to 35 days rather than 5 days

Should that not read: rather than 30 days?"

Well spotted and fixed

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By (user no longer on site)
over a year ago

_j_mark on ur first post wee bit down it says

Why don't you offer Gold Site Supporters guaranteed support anymore?

i know ur doing changes an some for the better but wat about emails..does the 24hours still stand? xx

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By *j_mark OP Couple
Forum Mod
over a year ago

Totteridge/Whetstone

i know ur doing changes an some for the better but wat about emails..does the 24hours still stand? xx

No. Like it says above from Feb we'll no longer offer this.

Admin

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By (user no longer on site)
over a year ago

thanks for the xtra days

and the people who send in excess of 100 issues per month sure do have issues... not with the site... more with them

of course no offence

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By (user no longer on site)
over a year ago

Probably one of the chat mods

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By (user no longer on site)
over a year ago

i know ur doing changes an some for the better but wat about emails..does the 24hours still stand? xx

No. Like it says above from Feb we'll no longer offer this.

Admin"

ok cause ive emailed u twice 1 from

this profile an 1 from my other profile

an not had an answer as of yet an i know

other ppl are having trouble 2 getting

emails answerd xx

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By *j_mark OP Couple
Forum Mod
over a year ago

Totteridge/Whetstone

We try our best but we're swamped. This is part of the reason for stopping offering something we have struggled to deliver on.

Admin x

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By (user no longer on site)
over a year ago

i know wat ur saying mark an totaly understand u must get alot emails but sure if ppl are paying the £5 they will be pissed aff not getting a reply an some emails are about getting banned an wanting 2 know when they are allowed bck in..they sit waiting on a reply..an i just had a look at the support.before only diffrence was silver didnt get 24hour answer 2 email..now there no differnce..ppl who are gold will think..best 2 pay £5 an get 60days now xx

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By (user no longer on site)
Forum Mod
over a year ago

Stunna they have said they will look at better ways in dealing with communication regarding forum and chat blocks so hope that helps a bit xx

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By (user no longer on site)
over a year ago

[Removed by poster at 05/01/10 20:00:36]

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By (user no longer on site)
over a year ago

i saw wat was said..just want my point

across if thats ok

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