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1 unread showing but no unread messages

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By *uteTwo OP   Couple
43 weeks ago

Bristol

We have 1 Unread Message showing at the top of our profile but have no unread messages. Does anyone know how to resolve this please? Xx

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By *-MrGatsby-.Man
43 weeks ago

London and Sandy

Not sure. But could this be due to blocking a profile with an unread message from them. Or maybe a change in your filter settings?

Usually any unread messages would be cleared when you blocked. But you may have got caught in a time frame where the logic of the website code has failed.

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By (user no longer on site)
43 weeks ago

Sometimes happens if someone sends a message straight after sending one before the 1st is opened, when u open the 1 message u see both the messages but as touve only opened one message the system still thinks u have another.. u can usually sort it by reverting back to the old mail box style then back again

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By *uteTwo OP   Couple
43 weeks ago

Bristol

Thank you for the replies. Do you know how to revert back to the old mailbox please? X

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By *ntrigued888Woman
41 weeks ago

Beds

I've posted this same question.

I've got 1 unread which has been there for about 2 weeks now

Very annoying

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By *ittleCurvyChickWoman
41 weeks ago

Somewhere over the rainbow

I've had this a couple of times over the years and the only way I know how to fix it is to go onto your messages. Select menu then delete all mail.

I know it's a bit dramatic and not everyone will want to do that but I found deleting messages individually until I had none didn't work however the delete all mail option did work everytime for me

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By *ntrigued888Woman
39 weeks ago

Beds

It's finally cleared

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By *andKCouple
32 weeks ago

Wrea Green


"It's finally cleared

"

Did it clear itself or did you do something?

We have one. Husbands not bothered but it's doing my head in!!

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By *andKCouple
32 weeks ago

Wrea Green

Sorted it! Went to the old mailbox and there was an unread message that wasn't visible in the new, grouped mailbox

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By *ntrigued888Woman
32 weeks ago

Beds


"It's finally cleared

Did it clear itself or did you do something?

We have one. Husbands not bothered but it's doing my head in!! "

It cleared itself

I'm not sure if 1 person sent 2 messages and I deleted unread

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