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Photo verification

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By (user no longer on site) OP   
over a year ago

Trying to set up a couples account but it is immediately locked as it requires photo verification. We have submitted a photo and it said it would be approved within an hour but the account is still stuck on that page. Can anyone help?

Thanks

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By (user no longer on site)
over a year ago

Make sure the photo fits into the guidelines wording can be seen both hands can be seen etc

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By (user no longer on site) OP   
over a year ago

The way it locks you out straight away I’m not sure there is any way to be notified if it has been rejected. Will maybe try another photo. Thanks

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By *ugby 123Couple
Forum Mod
over a year ago

O o O oo

If you have the name and site name on the paper and are seen holding it on the pic and it is still rejected, then ask Admin from the contact link to review for you.

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By *uge edMan
over a year ago

wandsworth

Same here I’m Trying to set up a couples account but it is immediately locked as it requires photo verification We have submitted a photo 3 times already and it said it would be approved within an hour but it hasn’t approved it. Can anyone help? Please

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By (user no longer on site)
over a year ago


"Same here I’m Trying to set up a couples account but it is immediately locked as it requires photo verification We have submitted a photo 3 times already and it said it would be approved within an hour but it hasn’t approved it. Can anyone help? Please "

Do what the mod says above

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