FabSwingers.com forum: No3 Club Customer service???

By *ard and sensual OP Man
over a year ago

Hull

I would avoid this place personally!Emailed to enquire about meeting a friend there. Never been to a club and wanted to see what the dress code was, membership, can I meet her there etc etc. All I can say is they were very abrupt and wouldn't actually let me explain the situation. Abrupt to the point where M**y hung up on me in mid sentence basically saying "we don't have single men as members and you can't just turn up here!". That's why I was emailing and phoning to ask about it M**y, if you'd just bothered to listen and stopped speaking for a moment you might have worked that out!

If you're a single bloke then forget it I would say. I have a female friend who would like me to go with her (she goes regularly) but I wouldn't touch the place with a ten foot pole. Way to go No3, great way to run a business!

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By (user no longer on site)
over a year ago

I would question why a "couple" would arrive seperately.

If it's a couples night surely you arrive together and leave together?

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By *ard and sensual OP Man
over a year ago

Hull

Not necessarily. I was phoning to enquire about exactly that (can I arrive separately as I had not been before etc etc). I have no problem with the rules whatever they may be, I do have a problem with the very brusque attitude.

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By *umo123Man
over a year ago

bolton

You are right I've had the same problem bad service.

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By *yrdwomanWoman
over a year ago

Putting the 'cum' in Eboracum

You say you emailed them but they hung up on you? How does that work?

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By (user no longer on site)
over a year ago

"I would question why a "couple" would arrive seperately.

If it's a couples night surely you arrive together and leave together?"

We've known couples who are very well known in the lifestyle who are married to arrive separately.

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By *ard and sensual OP Man
over a year ago

Hull

I emailed them, explaining and asking questions. They were too lazy to explain and emailed back saying phone. So I phoned. That's when they hung up, half way through the conversation.

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By *leepyangelCouple
over a year ago

over the hill and far away

why not arrange to meet your friend outside prior to entry.

Problem solved.

Its a pity you have taken this attitude as you are missing out on visiting a great club.

It is immaculate, fantastic jacuzzi and the owner you have slagged off is really nice.

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By *AURA6969TV/TS
over a year ago

RUGBY

"why not arrange to meet your friend outside prior to entry.

Problem solved.

Its a pity you have taken this attitude as you are missing out on visiting a great club.

It is immaculate, fantastic jacuzzi and the owner you have slagged off is really nice.

"
Surely each to there own this person has had in his opinion bad service surely that is what forums are for both good and bad experiences

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By (user no longer on site)
over a year ago

"I would question why a "couple" would arrive seperately.

If it's a couples night surely you arrive together and leave together?"

not strange at all .We are a couple but usually arrive seperately.

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By *et a roomCouple
over a year ago

Leeds

To OP: does your friend not want to set up a couple membership with you? That would seem to be the easiest way and would avoid all this hassle.

Their website states that they do allow single men to join but numbers are limited. This is the way most clubs seem to operate due to the ratio of single men to women and couples.

I wonder, as you mentioned meeting your friend there, they thought you were trying to get round the single man membership criteria?

Just a thought!

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By *teveanddebsCouple
over a year ago

Norwich

But so far we have only heard one side of the story. It's clear from the club website that they DO have single male members, and also that they charge the same price for singles of either sex but limit single male numbers attending events.

We don't know how many times the OP was told that all the single male places were gone before the phone was put down.

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By *teveanddebsCouple
over a year ago

Norwich

Sorry that was in answer to Laura but I was a bit slow typing

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By (user no longer on site)
over a year ago

depends on when you wanted to go to no.3. You can't just decide what night you want to go...You need to go on a thursday for the social. And yes I know the owners and the club very well so never ever slag off the owners of a club

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By (user no longer on site)
over a year ago

"depends on when you wanted to go to no.3. You can't just decide what night you want to go...You need to go on a thursday for the social. And yes I know the owners and the club very well so never ever slag off the owners of a club"

"you can't just decide what night you want go"?? why do you need to go on Thursday for social in order to be allowed ? it doesn't make a lot sense for me

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By *AURA6969TV/TS
over a year ago

RUGBY

"But so far we have only heard one side of the story. It's clear from the club website that they DO have single male members, and also that they charge the same price for singles of either sex but limit single male numbers attending events.

We don't know how many times the OP was told that all the single male places were gone before the phone was put down.

"
firstly the op never stated he wanted to go as a single but wanted to meet his partner in the club also customer service should NEVER put the phone down on a potential member

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By (user no longer on site)
over a year ago

We don't know how many times the OP was told that all the single male places were gone before the phone was put down.

firstly the op never stated he wanted to go as a single but wanted to meet his partner in the club also customer service should NEVER put the phone down on a potential member "

We don't know what his attitude was like on the phone to make them put the phone down on him

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By (user no longer on site)
over a year ago

"you can't just decide what night you want go"?? why do you need to go on Thursday for social in order to be allowed ? it doesn't make a lot sense for me "

Can't just dive into the deep end when going to a club for the first time. The social is the best night because you get to meet new people and see what the club is like.....makes perfect sense....

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By (user no longer on site)
over a year ago

"I would avoid this place personally!Emailed to enquire about meeting a friend there. Never been to a club and wanted to see what the dress code was, membership, can I meet her there etc etc. All I can say is they were very abrupt and wouldn't actually let me explain the situation. Abrupt to the point where M**y hung up on me in mid sentence basically saying "we don't have single men as members and you can't just turn up here!". That's why I was emailing and phoning to ask about it M**y, if you'd just bothered to listen and stopped speaking for a moment you might have worked that out!

Omg...I phoned a few months ago....I will never ever want to go to a club like that...I asked basic questions as I was a club virgin....the woman was would unbelievably rude..abrupt and very unfriendly...ur right..perhaps a refresher course in customer services would benefit their business...I told loads of people about this experience....Cupids in Manchester however are unbelievably kind and friendly.

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By (user no longer on site)
over a year ago

did you read the website before ringing? Could be why

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By (user no longer on site)
over a year ago

"you can't just decide what night you want go"?? why do you need to go on Thursday for social in order to be allowed ? it doesn't make a lot sense for me "

Doesnt make much sense to me either... Why go to a club for a social, plus it's a work night so many may not be able to do it.

But regardless you should always be helpful if someone rings for advice x

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By (user no longer on site)
over a year ago

"you can't just decide what night you want go"?? why do you need to go on Thursday for social in order to be allowed ? it doesn't make a lot sense for me

Can't just dive into the deep end when going to a club for the first time. The social is the best night because you get to meet new people and see what the club is like.....makes perfect sense...."

it is not because you think social is the best night for 1st timer that every 1st timer need to star by social . people should be free . We personally never go to social in clubs . it is freedom of choices . you shouldn't blame the op for not starting by the social first . Op expressed his opinion regarding the customer service about the service he received . We never had an issue with this club but that doesn't mean others are not allowed to complain about it . It is common sense

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By (user no longer on site)
over a year ago

"you can't just decide what night you want go"?? why do you need to go on Thursday for social in order to be allowed ? it doesn't make a lot sense for me

Doesnt make much sense to me either... Why go to a club for a social, plus it's a work night so many may not be able to do it.

But regardless you should always be helpful if someone rings for advice x"

Because like I said, you get to meet new people and if you see someone you like, you can play with them when the play rooms open at half 10. its free for everyone to get in until half 10 when you have to pay, its the best night for newbies to come in. A lot of people go in on a thursday. Hope this has explained it lol x

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By (user no longer on site)
over a year ago

did you read the website before ringing? Could be why"

Yeah I'd researched different clubs I was so excited by the prospect of my first club visit..was either Cupids or No.3 and after speaking to her from no.3 it nearly put me off the idea all together...then I spoke to Cupids..same questions ..what's the best night to come..what to.wear etc..no issues....and it was like I came home..the people were so friendly..been lots of times since.

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By (user no longer on site)
over a year ago

"you can't just decide what night you want go"?? why do you need to go on Thursday for social in order to be allowed ? it doesn't make a lot sense for me

Can't just dive into the deep end when going to a club for the first time. The social is the best night because you get to meet new people and see what the club is like.....makes perfect sense....

the owners specifically say to come in on a thursday for the social, not me

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By (user no longer on site)
over a year ago

did you read the website before ringing? Could be why

it's good you did your research first

I don't really understand why they were rude, but couple of factors could of been it was very busy, had customers waiting to be served or were busy setting the club up but I've never heard them being rude, they've always been brilliantly nice when I've gone in and reviews on here say it all

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By *teveanddebsCouple
over a year ago

Norwich

We don't know how many times the OP was told that all the single male places were gone before the phone was put down.

firstly the op never stated he wanted to go as a single but wanted to meet his partner in the club also customer service should NEVER put the phone down on a potential member "

Actually he did want to go as a single, to meet another single there.

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By (user no longer on site)
over a year ago

We don't know how many times the OP was told that all the single male places were gone before the phone was put down.

firstly the op never stated he wanted to go as a single but wanted to meet his partner in the club also customer service should NEVER put the phone down on a potential member

Actually he did want to go as a single, to meet another single there."

When you have a bad experience like that with any restaurant..club..shop etc for no absolutely reason it tends to put you off for life...they seemed really against single men. I still would except an apology from her but can't see that happening any time soon.

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By (user no longer on site)
over a year ago

We don't know how many times the OP was told that all the single male places were gone before the phone was put down.

firstly the op never stated he wanted to go as a single but wanted to meet his partner in the club also customer service should NEVER put the phone down on a potential member

Actually he did want to go as a single, to meet another single there."

if you were wanting to meet as a couple, there is a new membership scheme where you would have to create a couples profile on here in order to benefit from the couples prices so if you do wanna go in as a couple then thats what you will have to do

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By (user no longer on site)
over a year ago

"you can't just decide what night you want go"?? why do you need to go on Thursday for social in order to be allowed ? it doesn't make a lot sense for me

Can't just dive into the deep end when going to a club for the first time. The social is the best night because you get to meet new people and see what the club is like.....makes perfect sense....

the owners specifically say to come in on a thursday for the social, not me"

not offense to you or a owner but we are all grown up. It's not to the owner to dictate to all 1st timers to come on Thursday first .and don't forget without customers there will be no owners and complaints always help improve services we receive.

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By (user no longer on site)
over a year ago

We don't know how many times the OP was told that all the single male places were gone before the phone was put down.

firstly the op never stated he wanted to go as a single but wanted to meet his partner in the club also customer service should NEVER put the phone down on a potential member

Actually he did want to go as a single, to meet another single there.

I don't think they're against single guys full stop but numbers are limited to which day you want to go

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By (user no longer on site)
over a year ago

I really don't see why I would be expected to go to the social on a Thursday if I wanted to go on another night, seems like a very strange rule to me.

But if it works for the club, who am I to judge.

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By (user no longer on site)
over a year ago

We don't know how many times the OP was told that all the single male places were gone before the phone was put down.

firstly the op never stated he wanted to go as a single but wanted to meet his partner in the club also customer service should NEVER put the phone down on a potential member

Actually he did want to go as a single, to meet another single there.

Do they want you to jump through any more hoops to get in...

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By (user no longer on site)
over a year ago

"you can't just decide what night you want go"?? why do you need to go on Thursday for social in order to be allowed ? it doesn't make a lot sense for me

Can't just dive into the deep end when going to a club for the first time. The social is the best night because you get to meet new people and see what the club is like.....makes perfect sense....

the owners specifically say to come in on a thursday for the social, not me

if first timers want to come on a saturday night, especially a single guy they will not let you in as it is limited and like I said, a social is best night to go on, you get to see the club for what it is before every one goes and plays and you get to meet a potential FB or FWB, plus it is free entry so you have nothing to lose in terms of entrance fees

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By (user no longer on site)
over a year ago

We don't know how many times the OP was told that all the single male places were gone before the phone was put down.

firstly the op never stated he wanted to go as a single but wanted to meet his partner in the club also customer service should NEVER put the phone down on a potential member

Actually he did want to go as a single, to meet another single there.

Do they want you to jump through any more hoops to get in..."

that's just how they're new system will work

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By *teveanddebsCouple
over a year ago

Norwich

But if the owners want to vet potential members then it is a good idea. It makes a nice change from the clubs that just seem to want as many as possible through the door to maximise takings. Time will tell whether it works or not.

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By (user no longer on site)
over a year ago

But every time you want to come in with a new person, you will then have to create another couples profile on here

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By (user no longer on site)
over a year ago

"But every time you want to come in with a new person, you will then have to create another couples profile on here"

so you mean that you need to be on fabs wingers to be able access to the club?

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By *abioMan
over a year ago

Newcastle and Gateshead

it does feel as if this thread has turned into a bit of a firefighting exercise....

so points have been raised....

1) yes we have only heard one of the story.. and we regards to praise/complaint... people are more likely to shout about bad service than they are about good....

2) with regards to going to clubs on other nights first... my local club does exactly the same thing...

they say that single guys are not allowed to join on a saturday night and must go on another night first before being considered... reason because saturday night have a different vibe to it... so unless you tend to be socialable... you'll be one of the "silent ninja's"

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By (user no longer on site)
over a year ago

did you read the website before ringing? Could be why

it's good you did your research first

None of which would ever excuse a rude response to a potential customer.

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By *teveanddebsCouple
over a year ago

Norwich

None of which would ever excuse a rude response to a potential customer."

What about if it's a 'customer' you don't want?

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By (user no longer on site)
over a year ago

None of which would ever excuse a rude response to a potential customer.

What about if it's a 'customer' you don't want?"

if you don't want customers don't open a business offering services then

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By (user no longer on site)
over a year ago

None of which would ever excuse a rude response to a potential customer.

What about if it's a 'customer' you don't want?"

I agree...sex pests..stalkers..crack addicts and piss heads...but I'm just a normal professional guy..I was extra polite on the phone even asking had I offended her in any way going off her aggressive response. Madness.

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By (user no longer on site)
over a year ago

Even if somebody rings asking the most simple questions, if they need clarification from the info they've researched then it should be given to them in a polite manner. Also shouts of insufficient information being available to them already, although this is a pretty specific problem

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By (user no longer on site)
over a year ago

None of which would ever excuse a rude response to a potential customer.

What about if it's a 'customer' you don't want?

could be that they have you blocked on here? if you gave out your username they would've had a look so maybe you were blocked by them? i dunno. I had a guy that was wanting to track me down to a club (in a bad way), told mary but she said she would still let him in

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By *abioMan
over a year ago

Newcastle and Gateshead

i know clubs that have had journalists ringing them up... so clubs tend to be very vauge with the information they give over the phone and direct people to the website......

but as others have said... we have only heard one side of the story so far...

I know my local club wouldn't have 2 singles arriving at different times treated as a couple.... so it could be argued that this was a workaround to get a single into a club circumventing the rules...

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By *teveanddebsCouple
over a year ago

Norwich

None of which would ever excuse a rude response to a potential customer.

What about if it's a 'customer' you don't want?

if you don't want customers don't open a business offering services then "

Sorry this is the real world, some 'customers' are just too much of a pain in the arse.

I've had people ring me up for a second hand part that I know is really hard to get hold of, I told him I had one and the price was £120, he reckoned that xyz company would sell him one for £80 so I told him to go to them then.

"But they haven't got any"

"Ahh you should have said, when I'm out of stock they are £80, now they are £150"

"But you said £120"

"That was before I knew that xyz company were out of stock"

I ended up putting the phone down on that one.

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By *ogistical NightmaresCouple
over a year ago

Manchester Area

We have been several times over the past few years, always made to feel welcome by the owners, never had any problems whatsoever

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By *ancs MinxWoman
over a year ago

Burnley

"You say you emailed them but they hung up on you? How does that work?"

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By (user no longer on site)
over a year ago

None of which would ever excuse a rude response to a potential customer.

What about if it's a 'customer' you don't want?

if you don't want customers don't open a business offering services then

Sorry this is the real world, some 'customers' are just too much of a pain in the arse.

"But they haven't got any"

"Ahh you should have said, when I'm out of stock they are £80, now they are £150"

"But you said £120"

"That was before I knew that xyz company were out of stock"

I ended up putting the phone down on that one."
sorry in advance but the even in this particular case you just mentioned it is not ok to put the phone Down to a customer .

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By *IANnG1Couple
over a year ago

local

Just a quick question ... where is the original person who started this thread??? he hasn't been on here for nearly a day so every one else is doing his dirty deed ... yes you will more than likely check us out and yes we do go to No 3 plus others clubs, each club has different rules and if the O.P lady friend has been to said club before she shud know the "heads up" on single males attending.

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By (user no longer on site)
over a year ago

"Just a quick question ... where is the original person who started this thread??? he hasn't been on here for nearly a day so every one else is doing his dirty deed ... yes you will more than likely check us out and yes we do go to No 3 plus others clubs, each club has different rules and if the O.P lady friend has been to said club before she shud know the "heads up" on single males attending. "

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By (user no longer on site)
over a year ago

If you do not wish a "new" client then you say so in a polite none offensive manner giving a reason "Like sorry but we have no open memberships for single men"... But if you are rude then people talk, talk ruins a business a very simple and effective rule...

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By (user no longer on site)
over a year ago

What's " m**y " ?

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By (user no longer on site)
over a year ago

"If you do not wish a "new" client then you say so in a polite none offensive manner giving a reason "Like sorry but we have no open memberships for single men"... But if you are rude then people talk, talk ruins a business a very simple and effective rule... "

Bang on!!...and I would have thanked her for her time and No.3's reputation kept in tact.

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By (user no longer on site)
over a year ago

"What's " m**y " ?

Mary

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By *rummiePartyManMan
over a year ago

birmingham

Why don't all the guys who have made contributions to this thread pick up the phone and experience the Number 3 Club's "customer Service" for themselves, and report back on here?

Could make for interesting reading.

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By (user no longer on site)
over a year ago

We've been here a few times, the owners are very friendly, don't know what was said in the phonecall, but what you must remember is how many cranks and timewasters they must get ringing and asking stupid questions???

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By *otchilli66Man
over a year ago

near by

No3 it's a top club run by very genuine people. Everyone gets treated with respect,it's a top notch clean busy place,if you show respect you get it back if not you won't be welcome, the hundreds of good reviews speak for them self.

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By (user no longer on site)
over a year ago

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By (user no longer on site)
over a year ago

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By (user no longer on site)
over a year ago

"Why don't all the guys who have made contributions to this thread pick up the phone and experience the Number 3 Club's "customer Service" for themselves, and report back on here?

Could make for interesting reading."

Brilliant idea...ask for the lady they are saying in the last post and best if luck Haha

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By *ard and sensual OP Man
over a year ago

Hull

I haven't slagged anybody off. I have reported it as it happened. They were abrupt and brusque, statement of fact.

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By (user no longer on site)
over a year ago

I must say I can't believe some of the things being said here I went to the no3 club as a single male and was very welcomed the owner was on the door and let me in then she took the time to show me round and introduced me to a few people including her chap behind the bar I would recommend going as I single chap as for the attitude towards customer I have only seen good by all who work their

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By (user no longer on site)
over a year ago

Can empathise with the op ..ive had the same experience in a club in kent ..surly abrubt downright rude reception as a single guy , entirely different response when accompanied by a woman

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By *ard and sensual OP Man
over a year ago

Hull

If you think I am hiding then you are very much mistaken. I suggest everyone reads my original post carefully.

I looked at the website, I emailed them (as it suggests) with my questions). They emailed back telling me to call. I called and began to explain the situation and before I could finish the lady on the phone made a number of assumptions without actually listening to what I was saying. Had she not assumed, she wouldn't have got the wrong end of the stick.

I had no reason to go to a social to get to know people. I already knew a lady that was going to meet. I am perfectly socially adept so quite capable of talking to people under my own steam.

I have absolutely no issue with the rules whatever they may be (read my original post). What I do have issue with is the non customer facing approach of the person on the phone. It is as simple as that.

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By (user no longer on site)
over a year ago

"I must say I can't believe some of the things being said here I went to the no3 club as a single male and was very welcomed the owner was on the door and let me in then she took the time to show me round and introduced me to a few people including her chap behind the bar I would recommend going as I single chap as for the attitude towards customer I have only seen good by all who work their "

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By *ard and sensual OP Man
over a year ago

Hull

Additionally, can we please draw this discussion to a close. The issue is with me and my experience and not that of my friend.

if you can't limit it to me then I suggest you don't post.

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By *IANnG1Couple
over a year ago

local

"Why don't all the guys who have made contributions to this thread pick up the phone and experience the Number 3 Club's "customer Service" for themselves, and report back on here?

Could make for interesting reading."
wot are you 12 yrs old

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